Air New Zealand is the flag carrier airline of New Zealand, providing domestic and international passenger and cargo transportation services. The company operates flights to destinations across New Zealand, Australia, the Pacific Islands, Asia, Europe, and the Americas from its primary hub in Auckland.
Air New Zealand receives a generally positive reception from its customers, particularly for its reliable service and helpful team. Reviewers appreciate the efficiency and professionalism demonstrated during travel arrangements, especially for business needs, with many noting the smooth coordination of flights and accommodations.
The company is recognized as a solid choice for corporate travel, with features like a corporate account system that simplifies booking and expense management. However, some customers express concerns about the pricing, describing the service as professional but expensive, which may deter budget-conscious travelers. Additionally, a few reviews mention minor issues, such as billing errors and delays in confirmations, indicating room for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Airnewzealand. Filter by what matters to you.
7 months ago
Reliable service with good communication throughout the booking process. The mobile app could use some improvements but overall experience was positive. Fair pricing for the level of service provided.
7 months ago
The premium service tier is excellent with dedicated account management, but the standard service felt a bit impersonal. Pricing is fair for what you get, though some competitors offer better value fo... See more
7 months ago
Their corporate account system makes booking so much easier than dealing with individual bookings. The reporting features help a lot with expense management too.
7 months ago
Worked with them to arrange travel for our board meeting participants. Despite some complex scheduling requirements, they managed to accommodate everyone's preferences. Quick responses to queries and... See more
Quick answers to the questions people ask most.
Air New Zealand operates domestic flights within New Zealand and international flights to destinations across Australia, Asia, Pacific Islands, North America, and the United Kingdom. You can check their website or contact them directly for the most current route map and available destinations.
You can book flights online through their official website, via their mobile app, by calling their reservations center, or through authorized travel agents. Online booking is available 24/7 and often offers the best deals and seat selection options.
Baggage allowances vary by fare type, destination, and Airpoints membership status. Generally, carry-on bags must not exceed 7kg, while checked baggage allowances range from 23kg to 32kg depending on your ticket. Specific restrictions apply to size, weight, and prohibited items.
You can check in online via their website or mobile app starting 24 hours before departure, use self-service kiosks at the airport, or check in at the airport counter. Online check-in allows you to select seats and receive mobile boarding passes.
Airpoints is Air New Zealand's frequent flyer program that allows you to earn points on flights and partner purchases. Members enjoy benefits like priority check-in, lounge access, and the ability to redeem points for flights, upgrades, and other rewards.
Yes, you can modify or cancel bookings depending on your fare type and timing. Flexible fares typically allow free changes, while sale fares may have restrictions and fees. Changes can be made online, through the app, or by contacting customer service.
Air New Zealand follows current health guidelines which may include enhanced cleaning protocols, air filtration systems, and specific boarding procedures. Health requirements vary by destination, so check their website for the latest travel requirements and safety measures.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Reliable service with good communication throughout the booking process. The mobile app could use some improvements but overall experience was positive. Fair pricing for the level of service provided.
The premium service tier is excellent with dedicated account management, but the standard service felt a bit impersonal. Pricing is fair for what you get, though some competitors offer better value for smaller companies. Staff knowledge is generally good but varies between representatives.
Their corporate account system makes booking so much easier than dealing with individual bookings. The reporting features help a lot with expense management too.
Worked with them to arrange travel for our board meeting participants. Despite some complex scheduling requirements, they managed to accommodate everyone's preferences. Quick responses to queries and transparent pricing structure.
First time using their business services for our team's overseas training trip. Everything was perfectly coordinated from flights to accommodation. The travel consultant assigned to us was knowledgeable and proactive in suggesting cost-effective options. Will definitely use them for future corporate travel.
Service quality is undeniably good with attentive staff and smooth processes. However, the pricing is on the higher side compared to other providers. You definitely pay for the premium service level, which may not be justified for all business types.
Used their business services for international client meetings. The booking process was straightforward and staff were helpful. However, there were some delays in getting confirmations and the online portal could be more user-friendly. Overall satisfied but expected slightly better communication.
When our original flight got cancelled due to weather, their business services team worked around the clock to get our executives rebooked. They even arranged hotel accommodations and ground transport. This level of service is why we keep coming back.
Generally happy with their business services but encountered a billing error that took several calls to resolve. The travel arrangements themselves were fine and reasonably priced. Would use again but hope for better administrative accuracy.
Booked their corporate travel package for our company's Auckland conference. The team was incredibly professional and handled all our complex requirements seamlessly. Flight changes were managed without any hassle, and the cost savings compared to booking individually were substantial. Highly recommend for business travel needs.
Needed urgent travel arrangements for a last-minute business deal. They pulled through with same-day bookings and even secured upgraded seats. The whole process took less than two hours from initial call to confirmation. Professional and efficient service.
Been using them for three years now for all our business travel arrangements. Consistently good service and competitive rates.
You can contact Air New Zealand through their website's live chat, by phone at their customer service number, via social media channels, or at airport service desks. Phone support hours vary by region, with some services available 24/7.
Air New Zealand offers Economy, Premium Economy, Business Premier, and on select long-haul flights, Business Premier Luxe. Each class provides different levels of comfort, dining, entertainment, and baggage allowances.
Yes, Air New Zealand provides special assistance services for passengers with disabilities, medical conditions, or mobility requirements. You should request assistance at least 48 hours before travel to ensure proper arrangements can be made for your journey.
Air New Zealand is the flag carrier airline of New Zealand, providing domestic and international passenger and cargo transportation services. The company operates flights to destinations across New Zealand, Australia, the Pacific Islands, Asia, Europe, and the Americas from its primary hub in Auckland.
