Amelia Rentals, operating under the brand Casago, specializes in providing vacation rental properties on Amelia Island, Florida. The company offers a range of locally owned and managed vacation homes designed to cater to families, couples, and individuals seeking a beach getaway. With a focus on hospitality and customer service, Amelia Rentals ensures that guests enjoy a comfortable and memorable stay while exploring the natural beauty and historical significance of the island. Founded by Jay and Shirin Kanji, Amelia Rentals is backed by years of experience in the hospitality industry, including management of well-known hotel brands. Their commitment to excellence is reflected in their property management practices, which combine local insights with proven operational systems. Through their offerings, Amelia Rentals aims to provide a seamless vacation experience for travelers visiting Amelia Island.
Amelia Rentals receives mixed feedback from customers, reflecting both positive and negative experiences. Many reviewers appreciate the lovely condos and great locations, with some praising the communication and ease of check-in.
However, a significant number of complaints highlight issues with cleanliness, maintenance, and customer service. Several guests report dirty accommodations, unresponsive management, and unresolved maintenance problems, such as malfunctioning appliances. Additionally, there are concerns about the company's cancellation policies, which some feel prioritize profit over customer satisfaction. While a few customers express a desire to return, the overall sentiment leans towards dissatisfaction due to these recurring issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.9 | 15 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2021.
| Month | Average | Reviews |
|---|---|---|
| Mar 21 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 15 most recent reviews.
“Management/owner is only concerned with their bottom line at the expense of the customer”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 2.9 out of 5 (fair) | 100 out of 100 | — | 15 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
Bottom line: Amelia Rentals is #5 of 5 on overall rating in this group.
15 reviews of Amelia Rentals. Filter by what matters to you.
Lovely condo. Updated and fully stocked, with one exception. There was now corkscrew. At the beach! So we had to go purchase at a tourist store for way too much $. But the condo was lovely and we would rent there again. Long walk to the tram stop.
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Polarized pattern: few middle ratings. 47% of recent reviews are 4–5★ and 53% are 1–2★.
Amelia Rentals, operating under the brand Casago, specializes in providing vacation rental properties on Amelia Island, Florida. The company offers a range of locally owned and managed vacation homes designed to cater to families, couples, and individuals seeking a beach getaway. With a focus on hospitality and customer service, Amelia Rentals ensures that guests enjoy a comfortable and memorable stay while exploring the natural beauty and historical significance of the island. Founded by Jay and Shirin Kanji, Amelia Rentals is backed by years of experience in the hospitality industry, including management of well-known hotel brands. Their commitment to excellence is reflected in their property management practices, which combine local insights with proven operational systems. Through their offerings, Amelia Rentals aims to provide a seamless vacation experience for travelers visiting Amelia Island.
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