Audio Venue is a specialist company focused on designing and installing bespoke home cinema and home audio systems. With years of expertise in the entertainment and events sector, the company caters to a diverse clientele that includes architects, interior designers, and end users. Audio Venue’s services emphasize creating tailored audio-visual experiences that enhance residential spaces. The company offers a wide range of the latest audio and home cinema equipment, ensuring that clients have access to high-quality products. Customers can explore various installations showcased on the company’s website, which also features news updates and manufacturer videos. Audio Venue aims to meet and exceed customer expectations by providing personalized solutions that integrate seamlessly into homes around the globe.
Audio Venue receives high praise for its exceptional service and knowledgeable staff, with many reviewers highlighting the amazing customer experience. Customers appreciate the quick delivery of products, such as the Focal Bathys MG headphones, and commend the staff for their helpfulness and responsiveness, particularly in resolving issues like delivery address mistakes.
However, one reviewer expresses significant dissatisfaction, describing the service as appalling and noting a lack of willingness to answer basic product inquiries. This negative experience raises concerns about post-sale support, contrasting sharply with the overwhelmingly positive feedback from others. Overall, while the majority of customers enjoy a fantastic experience, the critical review suggests that there are areas for improvement in customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 4.2 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“Amazing service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Entertainment & Events.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 50 out of 100 | 4.2 out of 5 (good) | — | 5 |
| 4.5 out of 5 (good) | 50 out of 100 | — | — | 20,156 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | — | 5,849 | |
| 1.2 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 1,002 | |
| 4.5 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 999 |
Bottom line: Audio Venue is #4 of 5 on overall rating in this group. On service, Dream Car Giveaways scores higher (5.0 vs 4.2).
5 reviews of Audio Venue. Filter by what matters to you.
Over a year ago
Amazing service. Ordered a pair of the new Focal Bathys MG headphones. They were the only dealer who had a pair in stock. I received a little discount off them too, and I received them the next day. Y... See more
Over a year ago
Fantastic Service. Product knowledge second to none. Staff were extremely helpful. Highly recommend 👌 👍
Over a year ago
Superb Audio-Visual store located near Ealing Broadway run by very helpful and friendly staff. Excellent choice of seriuos HIFI for any money. Give them a visit if you're anywhere around, you won't be... See more
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Amazing service. Ordered a pair of the new Focal Bathys MG headphones. They were the only dealer who had a pair in stock. I received a little discount off them too, and I received them the next day. You couldn't ask for more.
Fantastic Service. Product knowledge second to none. Staff were extremely helpful. Highly recommend 👌 👍
I ordered a speaker from here and couldn't be happier with the customer service. I made a mistake when inputting the delivery address so I emailed and Daren contacted me back and amended it so quickly and without any fuss. Delivery was super fast too! Thanks
Superb Audio-Visual store located near Ealing Broadway run by very helpful and friendly staff. Excellent choice of seriuos HIFI for any money. Give them a visit if you're anywhere around, you won't be disappointed.
Unwilling to answer a simple question about a product. Don't waste your time or money here since you'll likely end up with problems post sale based on the pre-sale experience.
Audio Venue is a specialist company focused on designing and installing bespoke home cinema and home audio systems. With years of expertise in the entertainment and events sector, the company caters to a diverse clientele that includes architects, interior designers, and end users. Audio Venue’s services emphasize creating tailored audio-visual experiences that enhance residential spaces. The company offers a wide range of the latest audio and home cinema equipment, ensuring that clients have access to high-quality products. Customers can explore various installations showcased on the company’s website, which also features news updates and manufacturer videos. Audio Venue aims to meet and exceed customer expectations by providing personalized solutions that integrate seamlessly into homes around the globe.
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