Azerbaijan Airlines, accessible at azal.az, is the national airline of Azerbaijan, offering a range of air travel services for both domestic and international passengers. The company operates scheduled flights to various destinations, providing services that include passenger transportation, cargo services, and charter flights. With a focus on enhancing connectivity, Azerbaijan Airlines aims to facilitate travel and trade, catering to leisure travelers, business professionals, and freight customers. The airline serves a diverse clientele, including tourists exploring Azerbaijan and neighboring regions, as well as corporate clients seeking efficient travel solutions. Azerbaijan Airlines is committed to maintaining safety and comfort standards in their fleet, ensuring a reliable travel experience for all customers. By connecting major cities and offering competitive airfares, the company plays a significant role in the aviation industry within the region.
Azerbaijan Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and reliability. Reviewers frequently mention unreachable customer service, with one traveler highlighting an urgent need to add extra baggage but being unable to get assistance.
Complaints about canceled flights and lack of refunds are common, with one customer feeling they were robbed of $600. Additionally, people criticize the airline for surprise fees at check-in, unhelpful staff, and inconsistent online check-in availability. While there is a single positive review praising the affordable price and included amenities for a flight to Beijing, it stands in stark contrast to the overall sentiment. Overall, Azerbaijan Airlines struggles significantly with customer satisfaction, leading to a predominantly negative perception.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.7 | 7 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 2.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 7 most recent reviews.
“Very negative experience”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 50 out of 100 | — | 7 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
Bottom line: Azerbaijan Airlines is #5 of 5 on overall rating in this group.
7 reviews of Azerbaijan Airlines. Filter by what matters to you.
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Azerbaijan Airlines, accessible at azal.az, is the national airline of Azerbaijan, offering a range of air travel services for both domestic and international passengers. The company operates scheduled flights to various destinations, providing services that include passenger transportation, cargo services, and charter flights. With a focus on enhancing connectivity, Azerbaijan Airlines aims to facilitate travel and trade, catering to leisure travelers, business professionals, and freight customers. The airline serves a diverse clientele, including tourists exploring Azerbaijan and neighboring regions, as well as corporate clients seeking efficient travel solutions. Azerbaijan Airlines is committed to maintaining safety and comfort standards in their fleet, ensuring a reliable travel experience for all customers. By connecting major cities and offering competitive airfares, the company plays a significant role in the aviation industry within the region.
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