Azamara Club Cruises is a small ship cruise line known for its immersive travel experiences that emphasize local culture and destinations. The company offers a variety of cruise itineraries across diverse regions, including the Mediterranean, Caribbean, and South Pacific. With a focus on providing personalized service and unique excursions, Azamara aims to enhance the travel experience for its guests by allowing them to explore destinations in depth. Targeting discerning travelers who seek a more intimate cruising experience, Azamara Club Cruises caters to individuals and families interested in discovering new cultures and landscapes. The company provides various onboard amenities and options for customization, such as signature dining and curated shore excursions. By emphasizing smaller ships and unique itineraries, Azamara differentiates itself in the competitive cruise industry, appealing to those looking for a more tailored and enriching vacation experience.
Azamara Club Cruises receives a mixed response from customers, with many expressing dissatisfaction regarding service and accommodations. Reviewers frequently mention poor customer service, with phrases like "customer service is a joke" and complaints about unfulfilled promises, such as missing free nights.
The quality of cabins is another common issue, with descriptions of them as "exceeding poor" and "like a ferry boat," indicating a lack of space and outdated furnishings. However, some customers highlight the positive aspects of their experiences, praising the friendly staff, excellent food, and enjoyable itineraries. Despite the beautiful ports and decent service noted by a few, the overall sentiment leans negative due to the significant number of complaints about customer support and booking issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.1 | 55 | 100% | -1.7 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.0 | 2 |
| Sep 24 | — | 0 |
| Oct 24 | 3.0 | 1 |
| Nov 24 | — | 0 |
| Dec 24 | 3.5 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 5.0 | 1 |
| Apr 25 | 2.7 | 3 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 55 most recent reviews.
“Another great cruise”
“Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.7 out of 5 (poor) | 1.5 out of 5 (poor) | — | 55 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Azamara Club Cruises is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 1.5).
55 reviews of Azamara Club Cruises. Filter by what matters to you.
Over a year ago
Cabin was like a ferry boat. Tiny nit enough space for 2. The furniture was old and tatty. Balcony was small with massive table and 2 small metal chairs. Glad it was only a week. A sofa was only suit... See more
Over a year ago
Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out of the offering and benefit, that means a lot to the loyal customers, this will lea... See more
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I usually love the peace I have . however, apparently I had six free nights when I hit a certain level and absolutely nobody told me this not by phone call not by email not by mail and when I just contacted them, they said oh it expired in December 20 24. You’re out of luck all those thousands of dollars I spent all those years. Nobody contacted me about six free nights. I can’t believe this.
Cabin was like a ferry boat. Tiny nit enough space for 2. The furniture was old and tatty. Balcony was small with massive table and 2 small metal chairs. Glad it was only a week. A sofa was only suitable for one. The wash area was grim very old stained basin, 2 people would not be able to stand in it. Brown, grey and beige. So awful that we are cancelling a second cruise that was booked months ago. The rest of the cruise was okay. Azamara 2018 was superior. Dining room cutlery worn cheap and not restaurant standard.
Since the capital fund took over the cruise, they started to cut the cost, taking out the signature small things out of the offering and benefit, that means a lot to the loyal customers, this will lead Azamara lose edge and customer for the long run. The onshore special evening event, from opera to music, beautiful and magic moments mean a lot to many, all gone. The special welcome and the in-room small things all slowly changed, the capital fund has no clue how to run cruise and build loyalty, what they are doing seems short term benefit for the immediate profit will lead Azamara lose the competitiveness and loyal customers.
Customer service is a joke. My mom called Nikki to book two rooms for out family. Nikki said she would hold the rooms and call the next day at 10am to confirm the flights. She never called back. By the time we figured out that she wasn't going to call, we called back only to find that she never held the rooms and the sailing was now sold out. This is completely irresponsible and has completely ruined our trip.
Another great cruise. 2nd one. Nothing can beat Azamara for us—staff is always friendly and relaxed. Great service, no queues or waiting. No surprising bill at the end. The food is magnificent, and the stops were just as azamazing—each one better than the last. Big shout-out to Edward the waiter and our stateroom attendant, Leo. Thanks, man! DJ Tavo… arriba arriba! But most of all, East Pearl—the best cruise ship party band. They’ll get you of your chair!! Thx for enjoying us on our Journey... looking forward to the next one
Worst Wi-Fi at Sea – My Experience with Azamara Azamara ships do have a lot going for them: excellent food, beautiful ports, and generally decent customer service. However, during my cruise from March 14 to April 2, 2025, from Singapore to Leam Cabang, Tailand there was one huge disappointment: the worst internet connection I’ve ever encountered on a ship. The trouble started right from the login process. The login page led nowhere, and when I approached the reception for help, they only managed to resolve it the following day – after some confusion. The basic Wi-Fi package cost a whopping 680 euros, yet the connection was so poor that video calls were impossible. Messages often arrived late or not at all, and uploading or downloading files was a real struggle. Hoping for faster speeds, I paid an additional 180 euros for the “fastest” internet package available. Unfortunately, it was set up incorrectly at the reception, causing overlaps with my old package. The result: even more connectivity issues and a week of back-and-forth until finally someone was brought in who identified the problem. It turned out the upgrade was never properly activated, and both plans were running simultaneously. Only after resetting my account did the internet become somewhat usable. I reported these problems to customer service multiple times, but they showed little interest in actually fixing them. Instead of practical solutions, they offered excuses like “The internet at sea can be slow,” “China blocks this and that,” etc. It felt like they were just trying to brush me off. This was especially disappointing, considering Azamara usually delivers good service. Compared to other cruise lines, however, Azamara’s Wi-Fi clearly falls short – both in terms of speed and its complicated setup and the service It’s a real shame, given that the rest of the trip was great. Thankfully, there are plenty of other cruise companies to choose from. Finally, it’s worth emphasizing that the reception staff were not only unhelpful but also astonishingly incompetent and simply not open to take the problems serious – a true low point of an otherwise decent cruise.
We booked a Continental Suite on the Azamara Onward. The whole experience, and in fact cruise, was ruined to the point that we would not sail with Azamara again, despite having reached tier 3 of their loyalty programme. The suite itself was disappointing. The bed skirt was stained and remained dirty for the whole two weeks, the room was not cleaned properly and we had to ask for shower gel etc., to be replenished and the wardrobe rail was broken. The butler did nothing and did not offer to do anything to the point that we asked guest relations what he was meant to do. They did not act on this and so he continued to do nothing! The suite experience includes speciality dining for breakfast and evening meals. We did not have breakfast but the food was totally inedible every night for 14 nights. We were not the only ones to complain and suite guests were having to order off menu in order to get food cooked by different chefs in the main kitchen. The experience was so bad that we were all called into the office to speak to the Hotel Director. We were offered minimal compensation on board and told that they would sort it out shoreside. They did not and we are still awaiting a response from UK customer services who think that the paltry sum offered on board somehow compensates for a terrible, ruined holiday. This is not even a refund but future cruise credit. It’s a total waste of time contacting the US office as they have also completely ignored my complaint after I spent at least an hour on the phone with them whilst the staff member filled in a complaints form on my behalf. It’s a shame because their are some really stand out staff members on board their ships, but I would never now recommend this cruise line to anyone else.
Fantastic customer service,,,very helpful and very knowledgeable. Thank you Sara and Becky for your help. You are great.
We were allocated an “ocean view” stateroom with an unobstructed view of a lifeboat. It had no seating area and barely enough space to move on either side of the bed. It bore very little resemblance to the stateroom illustrated on the Azamara website. My wife and I could not face spending 8 nights in this tiny, claustrophobic space and we managed to get upgraded - but at a cost. My beef is that neither the company nor the travel agent gave us any advance warning. We are experienced cruisers, including 2 with Azamara, and have been big fans. This was a major letdown. I’ve been in lengthy correspondence with the company and they certainly put considerable effort in defending their position. But, it still leaves a sour taste. It’s only fair to add that in other respects, the cruise was very good and met our expectations. Will we cruise Azamara again? Not sure…..
A good well run ship, with excellent staff. The ship may be a little dated, but it makes up for it in other ways. An excellent choice of restaurants and good ports for excursions on the intensive South Africa cruise. Excursions booked with private companies are far superior in quality and avoid the big bus group mentality. We were fortunate enough to use Trevor and Andrea from Cybele Eco Tours. Their 35 years African guiding specialist experience is invaluable. We would highly recommend this husband and wife team who only offer tours out of Richards Bay and Durban for a max of 6 guests.
Azamara Journey Boston to Montreal October 2024 Pre-departure admin - awful. Booked through SixStarCruises who made valiant attempts to get the correct amount of OBC showing on our account. Still not sorted on 3rd day of cruise but corrected later that day to the real amount which was double what Azamara originally credited, got $50 extra as compensation. Pre-departure service to travel agents and guests awful since private equity purchase Check-in procedure awful, clerk messed up photos, my wife looked like my identical twin brother (which I don’t have, it was my photo and I had hers!) visit 1 to guest services did not solve the problem, asked to visit guest services again but they confirmed we had already done so. Requested to visit guest services again as it was still incorrect, 3rd visit they came to us and it was then sorted. Docking at Eastport, speed too fast hit dockside damaged port bow. Next port of call cancelled as we had to move to cargo quay for repairs, plate welded to front bow, $75 pp compensation. Service good as ever, food quality good as ever but menu choices more limited than in the past. Slight drop in quality of some items, particularly gelgato( not as creamy as european gelato!) Normally take 2 or 3 excursions but not this time, way too expensive 50%-100% more expensive than other cruise lines’ similar excursions. Examples based on Princess within last 12 months Alaska day trip $150 pp, extended final day tour to SFO airport $160pp, 2/3 hour walking tour $60. Azamara—Quebec day trip $240pp , extended final day tour Montreal airport $330pp, 2/3 hour walking tour $90pp. Nice atmosphere on board small ship, with corresponding small rooms, small bathrooms & small balconies. Azamara is starting to price itself too high for what you get. We are now willing to pay more for a much better experience on other cruise lines. Last year £200pppn suite in Europe, this year £308pppn verandah.
Booked aN Azamara cruise eight months before travel. Seemed like a decent deal. Ten weeks before travel they dropped the price by a several thousand pounds. When asked if they would offer the reduced rate, we were summarily told 'no'. Cancel your booking, lose your rather large deposit and then rebook. Customer Service zero out of ten. Integrity zero out of ten. My advice, which in hindsight i wish had followed,is book a reputable cruise line. Beware
I have done two cruises on Azamara Pursuit. Lisbon to Rio and Canaries to Cape Town. Great itineraries. Small ship, good food, happy staff, relaxed atmosphere. I like the included drinks and gratuities. Onboard credit covered the excursions I wanted to do. I have travelling with five cruise companies. Azamara the best
Azamara cruise booked with friends we all decided to book the 4 table dine around with a different charge applied to each couple me and my wife have paid £55 more than our friends how can that be right Azamara . Needless to say Azamara customer service don’t want to explain this difference in charges, so my advice to anyone reading this would be avoid this company and go elsewhere.
Travelled in Azamara Journey Intensive Croatia June 26-July6th 2024 Fist time cruisers with Azamara and I was a little concerned after seeing some negative reviews. I shouldn’t have been. We have loved it and wouldn’t hesitate to book again. Love the small ship, it’s a beautiful ship. Yes it’s 25 years old but it is kept beautifully by the staff. On board the staff are just amazing, they look after you but they are genuinely happy to do it and are kind and naturally efficient. The food it incredible and all dining venues are very nice. I love the relaxed charm whilst still feeling spoilt. The staff attitude is very good and they all appear happy, I think it rubs off on the guests too as everyone is chilled, kind and patient.
We booked a cruise on Azamara Onward for August 2024 through our travel agent. We had IN WRITING on our booking form a $300 on board credit from a future cruise credit (Covid related) and also a $300 dollar per person excursion credit. (a promotion) When we tried to book a shore excursion at the travel agents the Azamara agent took it off the on board credit not the excursion credit. Azamara then said we did not have any other credit even though it was on our booking form. The travel agent was on the phone for over an hour only to be told we had been misinformed! This would appear to be mis- selling. We were so angry that we cancelled the cruise, losing our deposit of nearly£1000. We have sent the paperwork TWICE to the US office requesting the return of the deposit as we do not think it is moral to give credit and then as soon as booked deny all knowledge of it even though it is clearly written on the booking form and also on an email from Azamara confirming the credit. To date we have heard nothing. We would NEVER book with this company again.
We have just been on our second cruise with Azamara from Hong Kong to Japan. It was fantastic. The staff were amazing, the food was second to none and the itinerary was brilliant. Whilst I accept that the ship was a little older than others we have been on and the cabins may not have been as grand, it was still spotless and well maintained. This is a very small trade off for low passenger numbers, smaller ports, more intimate dining, adults only and overnight stops in great places. I think Azamara have it right and will definitely book again.
The cruise itself was very good. No complaints about the ship, food, entertainment but the ship was rife with norovirus which i managed to contract along with my friend. It ruined the rest of my holiday to an extent as i wouldn't go anywhere where i couldn't be near a wc so missed out on a safari and Victoria Falls. The ship tried to say we had brought it onboard when in fact we learned that it had been on the previous three cruises. The pool was closed on day three and never reopened and it was really hot. There were only four ports to visit on our twelve night cruise as two of them had been cancelled before we set out and there was nothing except for a small shopping mall in each port. As I was still suffering with my gastric problem, I didn’t want to venture too far afield. I sent an email to Azamara in February to which I received no reply and have today, 6 May, had an email to say the case has been closed. Im afraid my one and only cruise with Azamara will most probably be my last, not because of the actual onboard experience but because if you report any problems, they are unlikely to help.
Angeblich sollen wir eine Reise mit der Azamara Quest über das Internet gebuch haben, obwohl wir bereits eine Buchung bei Dreamlines haben. 4 Tage nach der angeblichen Buchung Reise annulliert. Die Annullierungkosten CHF 788.50 !!!! Eine absolute Frech- und Unverfrorenheit. Schade gutes Schiff und gutes Personal, ausser eben die Verwaltung.
Azamara are a nightmare company to deal with, particularly at the moment. We had a nightmarish time for months before we boarded and not only were we ill with a gastric problem on board, but they refused to honour our 400USD on board credit. Many people had the same issue, but after spending a whole afternoon trying to contact a lady in the US office I managed to get ours sorted. There were too many other issues to mention here. However, the staff on board were very good.
Azamara Club Cruises is a small ship cruise line known for its immersive travel experiences that emphasize local culture and destinations. The company offers a variety of cruise itineraries across diverse regions, including the Mediterranean, Caribbean, and South Pacific. With a focus on providing personalized service and unique excursions, Azamara aims to enhance the travel experience for its guests by allowing them to explore destinations in depth. Targeting discerning travelers who seek a more intimate cruising experience, Azamara Club Cruises caters to individuals and families interested in discovering new cultures and landscapes. The company provides various onboard amenities and options for customization, such as signature dining and curated shore excursions. By emphasizing smaller ships and unique itineraries, Azamara differentiates itself in the competitive cruise industry, appealing to those looking for a more tailored and enriching vacation experience.
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