Bazaarvoice is a technology company that provides customer review and rating solutions for retailers and brands. The platform enables businesses to collect, manage, and display user-generated content such as product reviews, questions and answers, and visual content across their e-commerce sites. Bazaarvoice helps companies leverage customer feedback to improve their online shopping experiences and build consumer trust.
Reviewers generally find Bazaarvoice to be a reliable platform for managing customer reviews, noting its effectiveness in improving conversion rates and building customer trust. Many appreciate the automation of review requests, which saves time and enhances efficiency.
The analytics and insights features are highlighted as particularly valuable, allowing teams to track performance and compare products against competitors. However, some customers express concerns about the slow implementation process, which can require more internal resources than expected. Additionally, there are mentions of a steep learning curve and limited customization options, which may hinder user experience. Despite these drawbacks, the overall sentiment leans positive, with many users satisfied with the results once the platform is fully operational.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · E-commerce Platforms.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Bazaarvoice. Filter by what matters to you.
5 months ago
Lots of powerful features once you figure everything out. The reporting capabilities are comprehensive and the API integration worked smoothly with our existing systems. Took our team a few weeks to g... See more
5 months ago
The platform itself is robust and handles our review volume well. We've had some issues with response times from support when we needed help with custom configurations. When we do get help, the team i... See more
5 months ago
Perfect solution for our large retail operation. The ability to manage reviews across hundreds of products and multiple channels is exactly what we needed. Integration with our PIM system was seamless... See more
5 months ago
The basic functionality works fine for our needs. However, the reporting interface feels a bit dated and some of the advanced features require additional paid modules. Customer onboarding process was... See more
Quick answers to the questions people ask most.
Bazaarvoice is a software platform that helps brands and retailers collect and display customer reviews, ratings, and user-generated content. They provide solutions for review management, social commerce, and customer insights to help businesses build trust and drive sales through authentic customer feedback.
You can reach Bazaarvoice support through their website's contact form, by phone, or through your dedicated customer success manager if you're an existing client. Support hours and contact details are available on their official website under the 'Contact Us' section.
Bazaarvoice serves retailers, brands, and manufacturers across various industries including fashion, beauty, electronics, home goods, and automotive. Their clients range from small businesses to Fortune 500 companies looking to leverage customer reviews and user-generated content.
Bazaarvoice provides tools to collect, moderate, and display customer reviews across multiple channels including websites, social media, and retail platforms. Their platform includes features for review solicitation, fraud detection, and analytics to help businesses manage their online reputation effectively.
Bazaarvoice offers customized pricing based on your business size, needs, and selected features. Pricing typically depends on factors like transaction volume, number of products, and required integrations. Contact their sales team for a personalized quote.
Yes, Bazaarvoice integrates with major e-commerce platforms including Shopify, Magento, Salesforce Commerce Cloud, and many others. They also offer APIs and pre-built connectors to seamlessly integrate with existing websites and retail systems.
Implementation timelines vary depending on the complexity of your setup and integrations needed. Basic implementations can take a few weeks, while more complex enterprise deployments may take several months. Bazaarvoice provides dedicated implementation support throughout the process.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Lots of powerful features once you figure everything out. The reporting capabilities are comprehensive and the API integration worked smoothly with our existing systems. Took our team a few weeks to get comfortable with all the options though.
The platform itself is robust and handles our review volume well. We've had some issues with response times from support when we needed help with custom configurations. When we do get help, the team is knowledgeable, but the wait times can be frustrating.
Perfect solution for our large retail operation. The ability to manage reviews across hundreds of products and multiple channels is exactly what we needed. Integration with our PIM system was seamless.
The basic functionality works fine for our needs. However, the reporting interface feels a bit dated and some of the advanced features require additional paid modules. Customer onboarding process was longer than expected.
Been using this for over two years now and rarely experience any technical issues. The review collection emails have good open rates and the mobile experience for customers leaving reviews is smooth.
Bazaarvoice has been instrumental in helping us collect and manage customer reviews across multiple channels. The analytics dashboard provides valuable insights into customer sentiment and helps us identify areas for improvement. Setup was straightforward and their support team was responsive during implementation.
The sentiment analysis and competitive benchmarking features are really valuable for our marketing team. We can easily track how our products compare to competitors and identify trending topics in customer feedback.
Implementation took longer than promised and required more internal resources than anticipated. However, once everything was up and running, we've been very happy with the results. Our review collection rates improved dramatically.
The platform works well for what we need - collecting reviews and managing our online reputation. Interface is user-friendly and the moderation tools are helpful. Only downside is the cost, which can be steep for smaller businesses.
Our conversion rates have improved noticeably since adding authentic customer reviews to our product pages. The review request automation saves our team hours of manual work each week. Highly recommend for e-commerce businesses.
Does the job for collecting and displaying reviews. The moderation workflow is efficient and saves us time. Would like to see more flexibility in customizing the review display widgets to better match our brand.
We've seen a significant increase in conversion rates since implementing Bazaarvoice. The authentic customer reviews really help build trust with potential buyers. The syndication network is impressive and gets our reviews seen across many retail sites.
Bazaarvoice offers comprehensive analytics including review performance metrics, customer sentiment analysis, competitive insights, and ROI tracking. Their dashboard provides real-time data on review volume, ratings trends, and the impact of user-generated content on sales conversion.
Yes, Bazaarvoice has built-in fraud detection and content moderation tools to identify and filter out fake or inappropriate reviews. Their platform uses machine learning and human moderation to maintain review authenticity and quality while complying with platform policies and regulations.
Bazaarvoice is a technology company that provides customer review and rating solutions for retailers and brands. The platform enables businesses to collect, manage, and display user-generated content such as product reviews, questions and answers, and visual content across their e-commerce sites. Bazaarvoice helps companies leverage customer feedback to improve their online shopping experiences and build consumer trust.
