Bear Estate Agents is a UK-based real estate agency operating through their website, bearestateagents.co.uk. The company specializes in providing comprehensive property services, including residential sales, lettings, and property management. With a focus on delivering professional support, Bear Estate Agents aims to facilitate smooth transactions for home buyers, sellers, landlords, and tenants. The target market for Bear Estate Agents includes individuals and families seeking to buy or rent properties, as well as property owners looking to sell or lease their homes. By leveraging local market knowledge and expertise, the company strives to meet the diverse needs of its clients in the ever-evolving real estate landscape. Bear Estate Agents is committed to offering reliable and transparent services to enhance the overall experience of their customers in the property market.
Bear Estate Agents receives a mix of feedback from customers, with a notable 80% expressing positive experiences. Many reviewers praise the professionalism and support of the staff, particularly highlighting individuals like Zoe, Helen, and Sydney for their consistent assistance throughout the sales process.
Customers appreciate the efficiency of Bear, with several noting quick sales and effective communication during transactions. However, a significant number of negative reviews point to issues with the agency's practices, such as forcing clients to engage with their mortgage advisors before proceeding with offers, which has frustrated first-time buyers. Additionally, some clients report poor communication and lack of follow-up after sales, particularly from the Leigh branch.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 110 | 100% | -1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.2 | 5 |
| Sep 24 | 4.2 | 5 |
| Oct 24 | 4.8 | 4 |
| Nov 24 | 5.0 | 3 |
| Dec 24 | 5.0 | 9 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 5.0 | 4 |
| Mar 25 | 4.6 | 9 |
| Apr 25 | 5.0 | 2 |
| May 25 | 4.5 | 6 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 110 most recent reviews.
“Bear estates were friendly, extremely helpful, attentive and supportive throughout, and I'm delighted to award them f...”
“I have used a few agents due for house sale but this is the first time I encounter this type of customer service”
110 reviews of Bear Estate Agents. Filter by what matters to you.
We were very disillusioned with estate agents in general when we got around to trying Bear. What a revaluation they were! Rob, George and Sydney were fantastic from start to finish, and did exactly what they promised. They got our property sold, and made it a stress free process. Thanks guys.
Bear made the selling process so straightforward from start to finish. I had a bad experience with the previous agent but had no reason to be worried with Bear. Communication was excellent throughout and staff were always polite and professional. Special thanks goes to Rob, Ricky and Helen. I would also like to mention and thank Adam who did most of the viewings and always went above and beyond. I would have no hesitation in recommending them.
Really friendly, but professional team. Sold the property, reasonably quickly. Would recommend.
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Bear have been absolutely incredible from start to finish. We had a painfully long house sale that lasted 9 months and have just recently completed. Leigh-Anne could not have been more helpful during this process, doing everything physically possible to get this sale through and even working on her days off to help. She answered the phone every time we called and would never not call us back if we missed each other. Everyone at bear has a great attitude and wants to help. Thank you Joe, Leigh-Anne and everyone at bear for being so amazing!!
Excellent experience! Made our purchase simple and straightforward. Leigh-Anne at Bear estate agent’s Basildon kept us very informed and made sure the sale went through smoothly. Always responded to calls and emails. On completion day EVERY SINGLE MEMBER of the team CELEBRATED with us at the office - they literally cheered us on! Can’t recommend them enough! Pure professionals.
Bear Estate agents ( Hockley branch ) kept us informed and updated thoughout what proved to be a challenging sale. Scott and Zoe lead a great team who have good local knowledge, great interpersonal skills and they genuinely listen to the concerns of their client to achieve a realistic sale for the benefit of all parties. I thoroughly recommend them, Dave Ashpole
What a fantastic company and what great people were in all the different departments we came across. From the first meeting with Tony and the team at Bear, they listened to us. They were always on time for viewings, we felt they were frank, honest and very supportive all the way through the process. They answered any problems or queries immediately with useful, and we felt the correct feedback.We make a special mention for Marcos Lopez-Stacy who went above and beyond and worked relentlessly to help us sell our house when things got difficult in a very professional manner. we cannot recommend them highly enough.
Everyone we had contact with at Bear was polite, professional, friendly and helpful. Zoe, one of the sales progressor team was exceptional. She went above and beyond in her efforts to complete our sale, and helped us through what proved to be an 8 month-long highly stressful and traumatic time. "Well done, Zoe". We would highly recommend Bear to anyone.
Bear Estate agents sold my house as soon as it went on the market with them. It had been on for 5 months with a previous agent with whom there was little response. Bear took new photos, used Drone footage and took the time to build the relationship needed between seller and agency to find me a buyer. They worked tirelessly throughout the procedure, dealing with the usual 'hiccups' of the chain along the way. They kept me up to date on a regular basis and were professional and friendly at all times. I felt I could ring them at any time with any questions and nothing was too much trouble for them. I would recommend this team in Hockley to anyone proposing to put their property on the market!
Bear Estates managed the sale of our mum's bungalow in Hockley following her untimely passing. The team were both proffesional and sympathetic to our needs. They communicated in a timely and efficient manner keeping us fully informed at each stage of the sale.
Amazing estate agents, with you every step of the way!! I found Bear estate agents, friendly, helpful at every stage & on the ball to get things done quickly
Sold our house via temme and douglas Allan all fell through. Bear do things different and sold our house with no issues. I'd only sell via bear and recommend them to all my family and friends. Great company great staff GO BEAR. THANK YOU EVERYONE IN THE BASILDON OFFICE
This estate agent took all the stress out of selling my home by, taking most of the viewing’s while I was at work, updating me every step of the way with feedback from clients, 100% professional staff. Nothing was ever too much trouble from selling to progression once sold. I would certainly recommend them to anyone!
Bear at basildon have gone way above expectations in the purchase of my property. Especially Leigh-ann, a super star so helpful, really went out of her way to help me when my solicitor let me down, supplying information updating me when they didn't. A big thank you to the whole team, nice people would absolutely recommend them.
Zoe and the Bear team were great, very responsive and very helpful. Zoe was great at updating me and when I advised her on the importance of my completion being a certain time she was making sure we got there and advising me on what to do! What I thought was a great touch was sharing a full list of tradesmen if I needed it which was great! I would definitely recommend Bear for anyone selling or buying. Thanks again!
Professional, friendly and helpful staff. From first contact to final completion I was kept up to date. Special thanks thanks to Leigh-Anne and Jamie.
We found when buying from Bear Estates Hockley, Zoe Moore the sales progression advisor was really helpful and knowledgeable in keeping us up to date with phone calls and emails on our property purchase. Would highly recommend if you are looking to purchase a property
Don't use anyone else! I have had some awful experiences in the past, but Bear was a dream to work with. From the initial quote service through to booking viewings and aftercare, communication was always there, always approachable and they did such a stellar job. I am recommending them to anyone i know wants to move and cannot speak highly enough of them :) Thank you team for making this an easy process!
Bear Estate Agents is a UK-based real estate agency operating through their website, bearestateagents.co.uk. The company specializes in providing comprehensive property services, including residential sales, lettings, and property management. With a focus on delivering professional support, Bear Estate Agents aims to facilitate smooth transactions for home buyers, sellers, landlords, and tenants. The target market for Bear Estate Agents includes individuals and families seeking to buy or rent properties, as well as property owners looking to sell or lease their homes. By leveraging local market knowledge and expertise, the company strives to meet the diverse needs of its clients in the ever-evolving real estate landscape. Bear Estate Agents is committed to offering reliable and transparent services to enhance the overall experience of their customers in the property market.
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