Birdeye is a business services platform that provides customer experience and reputation management solutions for businesses. The company offers tools for managing online reviews, customer feedback, and digital communications across multiple channels. Their services typically help businesses monitor their online presence, engage with customers, and improve their overall reputation management strategies.
Birdeye receives a generally positive reception from users, with many praising its effectiveness in managing online reputation and improving review volume. Reviewers highlight the platform's real-time alerts for negative reviews, which allow businesses to respond quickly and potentially turn around unhappy customers.
The automated review invitations are noted for significantly increasing review counts without feeling spammy. However, some users express disappointment with recent updates, citing confusion in navigation and buried features that were previously easy to access. Additionally, while the tool is appreciated for its robust features, some customers find the pricing steep for smaller businesses. Overall, Birdeye is seen as a valuable asset for reputation management, though there are areas for improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
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Quick answers to the questions people ask most.
Birdeye is a comprehensive customer experience platform that helps businesses manage online reviews, customer messaging, surveys, and social media presence. The platform includes reputation management, customer insights, and marketing automation tools to help businesses improve their online reputation and customer engagement.
Birdeye offers customized pricing based on business size, industry, and specific feature requirements. Contact their sales team for a personalized quote and to discuss which plan best fits your business needs.
Birdeye provides customer support during standard business hours, Monday through Friday. They also offer online resources, help documentation, and training materials available 24/7 through their support portal.
You can reach Birdeye support through their online help center, email support, or by calling their customer service number. Live chat support is also available through their website during business hours.
Yes, Birdeye integrates with numerous popular business platforms including CRM systems, POS systems, practice management software, and social media platforms. They offer over 3,000 integrations to streamline your existing workflows.
Birdeye typically offers demos and consultation sessions to help businesses understand the platform's capabilities. Contact their sales team to inquire about trial options and to schedule a personalized demonstration.
Birdeye serves a wide range of industries including healthcare, automotive, retail, hospitality, home services, and professional services. Their platform is customizable to meet the specific needs of different business types and sizes.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Birdeye automatically monitors and aggregates reviews from over 150 review sites, sends automated review invitations to customers, and provides tools to respond to reviews. The platform also offers analytics to track review trends and sentiment over time.
Yes, Birdeye includes social media management features that allow businesses to schedule posts, monitor social mentions, and engage with customers across multiple social platforms. The platform provides a unified inbox for managing all social media interactions.
Birdeye offers comprehensive reporting dashboards that track key metrics like review scores, customer sentiment, response rates, and competitive benchmarking. Users can generate custom reports and receive automated insights to help improve their customer experience strategy.
Birdeye is a business services platform that provides customer experience and reputation management solutions for businesses. The company offers tools for managing online reviews, customer feedback, and digital communications across multiple channels. Their services typically help businesses monitor their online presence, engage with customers, and improve their overall reputation management strategies.
