What services does Brightwheel offer?

Brightwheel offers a comprehensive platform for early childhood education that includes tools for enrollment, billing, attendance tracking, and communication between teachers and parents.

What are the hours of operation for Brightwheel's customer support?

Brightwheel's customer support is available Monday through Friday from 8 AM to 8 PM Eastern Time, excluding holidays.

How can I contact Brightwheel for support?

You can contact Brightwheel's support team through their website via the help center or by emailing support@mybrightwheel.com for assistance.

Is there a mobile app for Brightwheel?

Yes, Brightwheel has a mobile app available for both iOS and Android devices, allowing users to access features and stay connected on the go.

What are the pricing plans for Brightwheel?

Brightwheel offers different pricing plans based on the size of your center and the features you need, starting with a basic plan that can be tailored to your requirements.

What is Brightwheel's policy on data security?

Brightwheel takes data security seriously, implementing industry-standard measures to protect user data, including encryption and secure access protocols.

Can I try Brightwheel before committing to a subscription?

Yes, Brightwheel typically offers a free trial for new users to explore the platform and its features before deciding on a subscription plan.

Does Brightwheel provide training for new users?

Yes, Brightwheel offers onboarding resources and training materials to help new users get acquainted with the platform and its functionalities.

Can Brightwheel integrate with other software systems?

Brightwheel can integrate with various software systems, including accounting and management tools, to streamline operations and data management.

Brightwheel Reviews (Dec 2025): Is It Legit?

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
BrightwheelThis company	—	67 out of 100	—	0
smith	4.6 out of 5 (good)	50 out of 100	—	581
Remote Utilities	4.9 out of 5 (good)	100 out of 100	—	367
Clicksgenie	2.2 out of 5 (poor)	100 out of 100	+8%	224
Neuratech Global	4.2 out of 5 (good)	100 out of 100	−67%	199

Margaret Garcia

1 review

Dec 24, 2025

Featured

User-friendly Interface

I love how easy it is to navigate Brightwheel. The features are intuitive and have made managing our small preschool much more efficient.

Report

Donna Anderson

1 review

Dec 24, 2025

Featured

Excellent Customer Service

Whenever I've had questions, the Brightwheel support team has been incredibly helpful and responsive. It's nice to know they care about their users!

Report

Jessica Smith

1 review

Dec 24, 2025

Featured

Perfect for Parent Communication

The daily reports and photos that I can send to parents make such a difference in how they feel involved in their child’s day. I'm very pleased with this app!

Report

Linda Wilson

1 review

Dec 24, 2025

Featured

Decent App with Bugs

While I really like most of Brightwheel’s features, I've encountered some bugs that can be annoying. I hope they get resolved soon!

Report

Kenneth Smith

1 review

Dec 24, 2025

Great for Tracking Development

I appreciate how Brightwheel allows me to track children’s developmental milestones. It makes it easier for me to share progress with parents.

Report

David Jones

1 review

Dec 24, 2025

Integration Issues

I've faced some issues integrating Brightwheel with other software we use. It’s a bit frustrating, but the features that do work are fantastic.

Report

Steven Williams

1 review

Dec 24, 2025

Needs More Customization

While I appreciate the convenience of Brightwheel, I wish there were more options to customize reports for our specific needs. Overall, it's a solid tool but could use some tweaks.

Report

Joshua Thompson

1 review

Dec 24, 2025

Highly Recommend for Childcare Centers

Having used several other management tools, I can confidently say Brightwheel is the best for childcare centers. It’s comprehensive and user-friendly.

Report