Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,486	100%		● Medium

4.6 / 5 overall

1,486 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5
12-month avg: 4.6
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Caledonian TravelThis company	4.6 out of 5 (good)	100 out of 100	4.6 out of 5 (good)	4.7 out of 5 (good)	4.7 out of 5 (good)	—	1,486
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Caledonian Travel is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 4.6).

Yvonne Hunter

1 review

Aug 1, 2025

Featured

We stayed in a nice hotel

We stayed in a nice hotel, food wasn't great but we managed. Trips were really good and we had 2 lovely drivers x

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Shirley Prestage

1 review

Jul 31, 2025

Featured

Folkestone, Bruges and Canterbury

Went on the Folkestone, Bruges & Canterbury trip. First there was a mix up of the drivers which eventually got sorted, the stops were very good al though only one at Gretna Green on the way down. The hotel was dire, desperately in need of an update, food was mediocre at best. Staff were nice and helpful. We only had 1 hour & 40 mins in Bruges so that is a wasted trip. Wouldn’t do a long trip again. Also check your hotel reviews as they don’t always use ‘nice’ ones.

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Mr D Cairns

1 review

Jul 31, 2025

Featured

Not getting a full refund,

Not getting a full refund, that is stealing. Nothing else but " STEALING ".

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Irene Parkinson

1 review

Jul 31, 2025

Featured

I disliked that I have booked three…

I disliked that I have booked three holidays, paid fully for two and had my seat changed for the August holiday. Surely booking well in advance, which I have to do for a single room, ensures me the seat that I have paid for.

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Steven Bell

1 review

Jul 31, 2025

The hotel claymore was completely…

The hotel claymore was completely inappropriate for elderly or anyone with mobility issues or a disability. No lift or assistance from staff or movement if bags and cases. Corridors with many doors and too many obstacles. Breakfast arrangements and organisation or direction of customers was chaotic. Trip to Firt William was spoiled by not having enough time to visit properly due to an extra unplanned detour to low falls at an extra cost of £7.50 per person paid direct to driver ??? We will not use Caledonian again and would like a refund of the £15.00 for both passengers paid to driver for unplanned detour arranged by driver as well as refund of the cost of the Fort William excursion that was supposed to be part of the original tour.

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Judith Stephenson

1 review

Jul 31, 2025

Easy and quick

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MRS A MAUGHAN

1 review

Jul 31, 2025

Excellent representatives

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dave cruddas

1 review

Jul 31, 2025

Excellent customer service

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Mr Graham Lythgoe

1 review

Jul 31, 2025

Blackpool

Booking was so easy didn't know what to expect this is our first time with Caledonian

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Pamela Owens

1 review

Jul 30, 2025

very bad experience

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Miss P TURRELL

1 review

Jul 30, 2025

Warwick Castle & Chatsworth House

Booked a weekend trip to Warwick Castle & Chatsworth House. Was a nice weekend trip, feels like it could of been 3 days not 2 days away, time we picked everybody up & finally got to services for break didn't have much time at Warwick Castle would of been better to go to Bakewell then Hotel, Sat : Warwick Castle, Sun : Chatsworth House. Our Driver was Peter who was good didn't tell us what times to get back on coach or dinner times over the mic had to ask. We arrived at the hotel 5.45 Dinner was at 6 a bit rushed didn't have time for anything, Driver was good & helpful with everybody on coach like turning back to collect something, someone falling over. Hotel was lovely, well kept, but don't take CASH which doesn't help some people, don't know where the rest of the food was had soup, pasta, beef, chicken wraps but no rice, chips, potatoes go with it, smallest pud after, breakfast was ok with potatoes ?? which could of had them for dinner. Was a LONG drive back home after Chatsworth House on Sun, even having NO break only for driver still got back home late

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Vivienne Newton

1 review

Jul 30, 2025

Great service as usual been on several…

Great service as usual been on several trips with Caledonian coach trips great value for money clean comfortable coaches knowledgeable drivers n good hotels

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Valerie Wilson

1 review

Jul 30, 2025

Pleasant and helpful

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MRS M JOYCE

1 review

Jul 30, 2025

Friendly drivers and very helpful to…

Friendly drivers and very helpful to people like myself that have a disability. I go on average 5 trips a year. I go to Arrochar every year and we go on the same trips that I've been on for years it would be good if you could do different trips alternate each year because it's always Oban and Fort William even though they are nice it would be good to see somewhere else also please could you give this a consideration

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glynis mcmahon

1 review

Jul 30, 2025

Very competitively priced and very good…

Very competitively priced and very good hotels and excursions

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Mr William Johnston

1 review

Jul 30, 2025

Well organised great coach helpful…

Well organised great coach helpful driver and staff at the hotel and the additional trips were really good hotel was in a great location too.We certainly plan to go back again this year.

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Joyce mitchell

1 review

Jul 30, 2025

Easy booking process

Easy booking process, staff in middlesbrough shop always very helpful, very good value for money and drivers are always pleasant very knowledgeable and most very funny.

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MR DAVID CONNER

1 review

Jul 30, 2025

Stayed at Shanklin beach hotel from 7th…

Stayed at Shanklin beach hotel from 7th to 11th July.Had booked 11 months previous requested a sea view.Understand not everyone can get one we had room 220 have stayed in bigger caravans looking onto a brick wall.Iron twin beds which my hubby caught his legs on.Food awful .Staff nice and trips good had a lovely driver.This hotel seriously needs attention.Acouple on our tour booked the night before and got a sea view with a kitchen?? Went to a local pub and they said on behalf of the Isle of Wight I apologise for your hotel what a reputation it has !!Would Never recommend this Hotel

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1 review

Jul 30, 2025

The driver was in and out of traffic…

The driver was in and out of traffic and very close to cars in front. This made myself and another parent very unnerved We also didn’t like the pick up time as the children missed the foam party at the York maze

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Eleanor Mears

1 review

Jul 30, 2025

Nice clean coach and attentiveness of…

Nice clean coach and attentiveness of driver Derrick.

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Month	Average	Reviews
May 25	4.6	525
Jun 25	4.0	99
Jul 25	4.6	861
Aug 25	5.0	1

Caledonian Travel reviews & trust report

Caledonian Travel has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 449 positive reviews

Top complaintsof 25 negative reviews

How it compares

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