Signed up and couldn't login again.
Signed up and couldn't login again. Created a new account and failed again, reset passwords multiple times across multiple accounts to no avail. I had such high hopes )-:

Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
Capsule CRM receives overwhelmingly positive feedback from users, who praise its user-friendly interface and versatility. Many reviewers highlight how easy it is to navigate and customize, making it an ideal choice for small and mid-sized businesses.
The platform is noted for its excellent customer service, with users appreciating the support they receive. However, some customers report issues with account access, mentioning difficulties logging in after signing up, which has led to frustration. Despite these complaints, the majority of users find Capsule to be a game changer for managing customer relationships effectively. Overall, Capsule CRM stands out as a highly regarded tool in the CRM market, though potential users should be aware of the occasional login issues.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 60 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Apr 25 | 1.0 | 1 |
| May 25 | — | 0 |
| Jun 25 | — | 0 |
| Jul 25 | — | 0 |
| Aug 25 | — | 0 |
| Sep 25 | — | 0 |
| Oct 25 | — | 0 |
| Nov 25 | 4.6 | 9 |
| Dec 25 | 4.9 | 7 |
| Jan 26 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“After more than 25 years of working with different CRMs, Capsule is hands-down one of the easiest and most practical...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 4.8 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | — | 60 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | — | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.9 out of 5 (good) | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | 1.1 out of 5 (poor) | — | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | −67% | 199 |
Bottom line: Capsule CRM is #2 of 5 on overall rating in this group. On value, Remote Utilities scores higher (4.9 vs 4.4).
60 reviews of Capsule CRM. Filter by what matters to you.
Signed up and couldn't login again. Created a new account and failed again, reset passwords multiple times across multiple accounts to no avail. I had such high hopes )-:
Abysmal customer service, not helpful at all. Lacks usability and not great integration wise. I wouldn't recommend this at all!
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Capsule CRM is a software-as-a-service (SaaS) company that provides a user-friendly customer relationship management (CRM) solution designed to help businesses manage contacts, sales, and customer interactions more effectively. Targeting small to medium-sized enterprises, Capsule CRM simplifies the process of organizing customer data, tracking sales activities, and enhancing communication, all within one intuitive platform. The company offers a comprehensive suite of tools that allow users to import existing contact information, monitor sales progress, and maintain vital details about clients. With its mobile application, Capsule CRM ensures that businesses can access their CRM system on the go, facilitating seamless operations from anywhere. By focusing on clarity and ease of use, Capsule CRM aims to support organizations in building lasting relationships and improving overall productivity.
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