Capterra is an online marketplace that helps businesses discover and compare software solutions across various categories and industries. The platform provides user reviews, pricing information, and detailed product comparisons to assist companies in making informed software purchasing decisions. Capterra connects software buyers with vendors through its directory and lead generation services.
Capterra receives a generally positive reception from users, who appreciate its comprehensive database and authentic user reviews, making it a valuable resource for software research. Many reviewers highlight the platform's effectiveness in helping small businesses find suitable software solutions, with detailed feature comparisons and pricing information being particularly useful.
However, a common complaint among users is the overwhelming number of sales calls they receive after engaging with the platform, which can detract from the overall experience. While the site is praised for its breadth of software categories, some users note that the search functionality could be improved for better filtering of results. Overall, Capterra is seen as a solid tool for software discovery, despite some frustrations with vendor follow-up.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Capterra. Filter by what matters to you.
While the research capabilities are decent, I made the mistake of requesting information on multiple products. Now I'm getting 5-10 sales calls per day and my inbox is flooded. The unsubscribe process is also not straightforward.
Quick answers to the questions people ask most.
Capterra is a free online marketplace that helps businesses find and compare software solutions. We provide software reviews, comparisons, and vendor information across hundreds of categories to help companies make informed purchasing decisions.
Yes, Capterra's services are completely free for businesses searching for software. We generate revenue through software vendors who pay to list their products and connect with potential customers.
You can contact Capterra through our website's contact form, email us at info@capterra.com, or call our customer support line. Our support team is available to help with software searches and platform navigation.
Capterra's website is available 24/7 for browsing and research. Our customer support team is typically available Monday through Friday during standard business hours (EST).
Capterra has a verification process to ensure reviews come from real users of the software. We require reviewers to provide proof of product usage and moderate reviews to maintain authenticity and quality.
Yes, software vendors can create profiles and list their products on Capterra. We offer various listing options and marketing services to help vendors connect with potential customers actively searching for solutions.
Yes, Capterra offers personalized recommendations based on your business needs, size, and industry. Our software advisors can provide free consultations to help you find the best solutions for your specific requirements.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You'll typically need to share your business size, industry, specific software needs, budget range, and any must-have features. This information helps our advisors match you with the most suitable software options.
No, there are no fees for businesses to connect with software vendors through Capterra. The connections and introductions we facilitate are part of our free service to help businesses find the right software solutions.
Capterra is an online marketplace that helps businesses discover and compare software solutions across various categories and industries. The platform provides user reviews, pricing information, and detailed product comparisons to assist companies in making informed software purchasing decisions. Capterra connects software buyers with vendors through its directory and lead generation services.
