Cathay Pacific is a Hong Kong-based international airline that provides passenger and cargo transportation services across Asia, Europe, North America, and other global destinations. The company operates a fleet of wide-body and narrow-body aircraft, offering various service classes including economy, premium economy, business, and first class. As a full-service carrier, Cathay Pacific also provides related aviation services such as aircraft maintenance, catering, and ground handling through its subsidiary companies.
Reviewers generally appreciate Cathay Pacific for its polished service and reliable flight experiences, particularly highlighting the professionalism of the cabin crew and the efficiency of ground services. Many customers commend the comfortable premium economy and business class options, noting that the extra space and amenities enhance long-haul travel.
The airline's strong connectivity through Hong Kong is also a recurring positive theme, with travelers enjoying seamless transfers. However, some consumers express disappointment regarding the premium pricing, feeling that the service and meal quality do not meet expectations for the cost. A few reviews mention that while the flights are punctual, the overall experience lacks standout features compared to competitors. Despite some mixed feedback, the majority sentiment leans towards a positive view of Cathay Pacific.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Cathaypacific. Filter by what matters to you.
7 months ago
Quality service as expected from Cathay Pacific. The check-in process was smooth and staff were courteous throughout.
7 months ago
Treated myself to business class for my anniversary trip to Asia. The lie-flat seats made all the difference on the overnight flight, and the lounge access in Hong Kong was a nice touch. Food quality... See more
7 months ago
Just flew Hong Kong to London and was impressed with the cabin crew's attention to detail. The meals were surprisingly good for airline food, and the entertainment system kept me occupied throughout t... See more
7 months ago
Upgraded to premium economy and it was worth every penny. Extra space made the 11-hour flight much more bearable, and the priority boarding was a nice perk. Cabin was quiet and crew maintained good se... See more
Quick answers to the questions people ask most.
You can reach Cathay Pacific customer service through their 24/7 hotline, online chat on their website, or by visiting their ticketing offices at airports. Phone numbers vary by country and are available on their official website. You can also manage bookings and get support through their mobile app.
Baggage allowance varies by ticket type and destination, with economy passengers typically allowed one piece up to 23kg for checked baggage. Carry-on is limited to 7kg for economy class. Premium classes and Marco Polo Club members receive higher allowances.
Cathay Pacific recommends arriving 3 hours before international flights and 2 hours before domestic flights. Online check-in opens 48 hours before departure and closes 90 minutes before international flights. Mobile boarding passes are available for most destinations.
Cathay Pacific operates flights to over 190 destinations across Asia, Europe, North America, Australia, and the Middle East. Their main hub is Hong Kong International Airport, with secondary hubs in key Asian cities. Route schedules and destinations can be checked on their website.
Marco Polo Club is Cathay Pacific's frequent flyer program offering benefits like priority check-in, lounge access, and extra baggage allowance. You can join for free online or at the airport. Points are earned based on distance flown and ticket type.
Changes and cancellations are possible depending on your ticket type and fare conditions. Flexible tickets allow free changes, while restricted fares may incur fees. You can make changes online, through the app, or by contacting customer service.
Cathay Pacific provides complimentary meals and beverages, personal entertainment systems, and WiFi on most flights. Premium classes feature lie-flat seats, premium dining, and enhanced amenities. Specific services vary by aircraft type and route.
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Quality service as expected from Cathay Pacific. The check-in process was smooth and staff were courteous throughout.
Treated myself to business class for my anniversary trip to Asia. The lie-flat seats made all the difference on the overnight flight, and the lounge access in Hong Kong was a nice touch. Food quality was restaurant-level and staff were attentive without being intrusive. Will definitely consider them again for special occasions.
Just flew Hong Kong to London and was impressed with the cabin crew's attention to detail. The meals were surprisingly good for airline food, and the entertainment system kept me occupied throughout the 13-hour journey. Seats were comfortable enough for sleeping, though could use a bit more legroom in economy.
Upgraded to premium economy and it was worth every penny. Extra space made the 11-hour flight much more bearable, and the priority boarding was a nice perk. Cabin was quiet and crew maintained good service throughout the night flight.
Gets you from A to B safely and on time. The crew does their job well enough, though I've experienced warmer service on other airlines. Plane was showing its age a bit but everything functioned properly.
Have flown with them multiple times for business trips to Singapore and Tokyo. Consistently good punctuality record and their frequent flyer program offers decent benefits. The mobile app makes booking and check-in straightforward, which saves time when traveling frequently.
The flight itself was fine - clean aircraft and decent service. However, had issues with delayed baggage at destination which took nearly 2 hours to resolve. Customer service was helpful once we got through to them, but the wait time was frustrating after a long international flight.
From check-in to arrival, everything felt polished and professional. The cabin crew went above and beyond to accommodate dietary restrictions, and even helped rearrange seating so our family could sit together when the flight wasn't full. These little touches make a big difference on long journeys with kids.
No major complaints but nothing stood out either. Flight departed on schedule and arrived early which was appreciated.
While the flight experience was good, what really impressed me was their ground handling team. Lost luggage was tracked down and delivered to my hotel within 12 hours, complete with regular updates via text message. Shows they care about the complete travel experience, not just the flight itself.
Expected more given their reputation and higher fares compared to competitors. The meal service was mediocre and entertainment options were limited. Staff seemed rushed and not particularly friendly during boarding.
Perfect for connecting flights through their Hong Kong hub. The airport is well-organized and the airline coordinates transfers efficiently. Had a 3-hour layover that felt much shorter thanks to good facilities and clear signage.
Yes, Cathay Pacific provides various accessibility services including wheelchair assistance, priority boarding, and special meal options. Special assistance should be requested at least 48 hours before departure. Medical equipment and service animals are accommodated with advance notice.
COVID-19 requirements vary by destination and are subject to change based on government regulations. Passengers should check current entry requirements for their destination on the Cathay Pacific website. Health and safety protocols are maintained throughout the travel experience.
Seat selection is available during booking, online check-in, or through the mobile app. Some seats may require additional fees depending on location and ticket type. Marco Polo Club members often receive complimentary seat selection privileges.
Cathay Pacific is a Hong Kong-based international airline that provides passenger and cargo transportation services across Asia, Europe, North America, and other global destinations. The company operates a fleet of wide-body and narrow-body aircraft, offering various service classes including economy, premium economy, business, and first class. As a full-service carrier, Cathay Pacific also provides related aviation services such as aircraft maintenance, catering, and ground handling through its subsidiary companies.
