Celestyal Cruises is a cruise line that operates sailings in the Greek Islands, Eastern Mediterranean, and other regional destinations. The company offers multi-day and short itineraries on its ships, typically including port visits, onboard dining, and entertainment. It is headquartered in Athens, Greece, and serves leisure travelers booking vacation cruises.
Celestyal Cruises garners mixed feedback from its customers, with a significant portion expressing dissatisfaction. While some reviewers highlight the fabulous cruise experience and commend the excellent staff, many others report serious issues.
Common complaints include poor customer service, particularly regarding booking and excursion changes, with several stating that the support received after payment is inadequate. Travelers also mention frustrating tendering processes and rude staff, which detracts from the overall enjoyment of the cruise. Additionally, concerns about unreliable cruise availability and a problematic cancellation policy further contribute to the negative sentiment. Overall, despite a few positive experiences, the majority of reviews reflect significant dissatisfaction with Celestyal Cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 2.1 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 5.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.5 | 2 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“We are currently on the celestyal journey 2025, we have experienced old style tendering where queues are horrendous...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 2.1 out of 5 (poor) | 67 out of 100 | 2.3 out of 5 (poor) | 1.2 out of 5 (poor) | — | 8 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Celestyal Cruises is #5 of 5 on overall rating in this group. On booking, Riviera Travel scores higher (4.7 vs 1.2).
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Quick answers to the questions people ask most.
Celestyal Cruises is a cruise line that specializes in Greek islands and Eastern Mediterranean itineraries. The company operates smaller ships that can access ports that larger vessels cannot reach, focusing on authentic cultural experiences in the region.
Celestyal Cruises primarily operates in the Greek Islands and Eastern Mediterranean region. Their itineraries typically include popular Greek destinations like Santorini, Mykonos, Rhodes, and Crete, as well as ports in Turkey, Cyprus, and other Mediterranean locations.
You can contact Celestyal Cruises through their official website, by phone, or through email. Contact information and hours of operation are available on their website, and they also work with travel agents worldwide.
Celestyal Cruises typically includes accommodation, meals, entertainment, and transportation between ports. Specific inclusions may vary by package and itinerary, so it's best to review the details of your specific cruise when booking.
Celestyal Cruises offers various itinerary lengths, typically ranging from 3 to 7 nights. The duration depends on the specific route and number of destinations included in the itinerary.
Celestyal Cruises has specific cancellation policies that vary depending on when you cancel and the type of booking. For detailed cancellation terms and any applicable fees, you should review their terms and conditions or contact their customer service directly.
Yes, you typically need a valid passport for Celestyal Cruises as they visit multiple countries in the Mediterranean region. Specific documentation requirements may vary based on your nationality and the ports visited, so check current requirements before travel.
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Celestyal Cruises typically operates with multilingual staff and services. English and Greek are commonly spoken, and additional languages may be available depending on the specific cruise and passenger demographics.
Celestyal Cruises welcomes passengers of all ages, including families with children. They may have specific policies regarding unaccompanied minors or infant travel, so check their terms for detailed age-related requirements.
Celestyal Cruises operates mid-sized ships that are designed to access smaller ports throughout the Greek Islands. Their fleet is smaller than mega-cruise ships, allowing for a more intimate experience and access to ports that larger vessels cannot reach.
Celestyal Cruises typically operates during the Mediterranean cruise season, which generally runs from spring through fall. The exact season and availability may vary, so check their schedule for current sailing dates and seasonal operations.
Changes to your Celestyal Cruises booking can typically be made by contacting their customer service team or your travel agent. Change policies and any applicable fees will depend on the type of modification and timing of the request.
Celestyal Cruises is a cruise line that operates sailings in the Greek Islands, Eastern Mediterranean, and other regional destinations. The company offers multi-day and short itineraries on its ships, typically including port visits, onboard dining, and entertainment. It is headquartered in Athens, Greece, and serves leisure travelers booking vacation cruises.
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