Poor quality and over priced
Terrible system and tutors who don’t know the subject! Overall had a terrible experience with them. Wasted so much money!

Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
Cluey Learning receives mixed feedback from its users, with a notable divide in experiences. Many customers praise the quality of the tutors and the effectiveness of the sessions, highlighting improvements in their children's confidence and understanding in subjects like mathematics and English.
Reviewers appreciate the convenience of online tutoring and the tailored approach of the sessions, with some mentioning excellent communication and engaging technology. However, significant complaints arise regarding customer service, with numerous reports of poor responsiveness and issues related to billing and session management. Some parents express frustration over being charged incorrectly or having difficulty accessing sessions.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 270 | 100% | -0.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.0 | 6 |
| Sep 24 | 3.4 | 10 |
| Oct 24 | 3.5 | 8 |
| Nov 24 | 3.3 | 6 |
| Dec 24 | — | 0 |
| Jan 25 | 2.7 | 3 |
| Feb 25 | 3.3 | 7 |
| Mar 25 | 2.9 | 10 |
| Apr 25 | 3.9 | 7 |
| May 25 | 1.8 | 8 |
| Jun 25 | 3.5 | 14 |
| Jul 25 | 4.5 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 270 most recent reviews.
“Great service”
“Very terrible experience with customer service and I’m very disappointed that you need to pay for a trial”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Online Learning.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.4 out of 5 (fair) | 100 out of 100 | 2.6 out of 5 (poor) | 3.1 out of 5 (fair) | 1.6 out of 5 (poor) | −9% | 270 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.2 out of 5 (good) | — | — | 85 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 57 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 37 | |
| 4.5 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 25 |
Bottom line: Cluey Learning is #5 of 5 on overall rating in this group. On value, Truka scores higher (5.0 vs 1.6).
270 reviews of Cluey Learning. Filter by what matters to you.
Terrible system and tutors who don’t know the subject! Overall had a terrible experience with them. Wasted so much money!
SCAMMERS!!! DO NOT GIVE YOUR CREDIT CARD DETAILS! I spoke with cluey and agreed to one lesson and then they over charged my credit card. I called the mobile number back and it’s programmed to not take the call and redirect you to online. Online you cannot remove your card details. The money still has not been refunded despite me cancelling immediately and I was told by an online chat they don’t have authority to do it without a supervisor. I had to cancel my credit card and raise a dispute with my bank. I am reporting to ACCC. Disgusting behaviour.
When Cluey learning contacted me about tutoring for my son they did not mentioned that the device needed google Chrome in order to access the platform. We could not get in our first tutoring session, I managed to get to one of their support teams and they advice me of this requirement. The laptop I have does not allow me to install this software, since they were not able to provide the service they will reimburse me in full and cancel the enrolment. They have not cancel the enrolment and they have not reimburse me. Very poor customer service.
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Polarized pattern: few middle ratings. 61% of recent reviews are 4–5★ and 37% are 1–2★.
Very disappointing to say the least. Spent half an hour on the phone with a representative who was a very convincing sales person , paying me lip service and saying all the right things . Provided my credit card details, confirmed price with her colleague and was all set for the 1st tutorial the next day. 12:24pm the next day , half hour prior to the tute , received an email cancellation and a re schedule for 1pm Monday.My son is a school student , can't leave school at 1pm when the school day isn't over. To add insult to injury Cluey had booked an additional 4 tutorials without any consultation of times or dates. Was told the same tutor would be available for the tutorials however all future bookings where with different tutors! Pls explain? DONT WASTE YOUR TIME OR MONEY. Hopefully will receive my refund in 5 days. So quick to take your money but not to return it ! Very dissatisfied
Do not recommend. Had 4 different tutors assigned within one week of enrolling, and no-one responds to emails (customer care number is completely automated). Bad experience, and feel like I paid for the privilege of being scammed...and still need to find a tutor for my son!
The actual tutoring wasn't too bad but the customer service is non existent. It is impossible to talk to a human. We have been overcharged twice and when we call we get a recording with different options except talking to someone. They just tell you to go online to the hub. Ridiculous. We are cancelling. Way to expensive for the quality of service.
I signed up 5 lessons with them for the past month (1 trial lesson and 4 regular lessons), 4 out of 5 lessons were cancelled without any notice. My son has to sit in front of a computer waiting for 30 minutes then we had to call them to find out the tutor didn't show up. Unreliable process and terrible service, do not engage!
This Company has zero customer service and WILL NOT take any responsibility for problems that occur on their end. While we have had an EXCELLENT tutor on the many times our log in has been successful, we have decided to no longer continue with a company that takes no responsibility on the many technical issues encountered. Please do yourself a favour and read all reviews before deciding if Cluey is worth the hassle. Also this is the 2nd chance we have given to this company after so many problems the first time. We are now 100% done with Cluey.
Only had one session and it was cut short, a naive and unsure tutor. Not happy and should have read the reviews before I signed up. You can’t contact anyone on the phone but they won’t leave you alone before you sign up. Not happy!
Where do I start with this company. They don't provide qualified tutors - they are uni students but this is not conveyed when they are trying to get your business. They make false promises, saying they will action something then don't. They take your money but don't deliver a service. They make it extremely difficult to raise issues with them and have no option to talk to anyone. They take your money and refuse to refund even though they have failed to deliver the service. We didn't even get to the first session and already so many issues, AVOID at all costs. I plan to take this further with my credit card company in terms of fraud if I do not receive an adequate response from my email to them.
Like others I would rate 0 stars. Avoid like the plauge We asked for 2 discounted trial sessions over the phone but when we looked online Cluey had booked an additional 9 weekly classes following the trial. There was no cancellation option on the website, you can only 'pause'. Then we try to call we only get automated service with no option to speak to anyone. A tutor was assigned but a different tutor was waiting for us on the first session without warning. To be fair my son advised she was good but we were told that we could view the session back via video as it was recorded but the website stated we didn't even attend the session! However I would rate the sales and marketing departments as 5*+
Appalling customer service. Tutor doesnt join session and no notification provided, no credit, keep taking money. Multiple calls (minimum wait time 40 minutes), emails and portal enquiries to get a refund and no reply. Do jot recommend.
They kept calling you before you enrolled. But after that would be impossible to talk to them. 0 service and just want your money. I would cancel my credit card just to avoid the future charge.
I had a dyslexic student as my first session with cluey. The learning materials were totally inappropriate. I could see that immediately but was instructed by a receptionist at cluey to use those materials. The parent intervened to complain that the learning materials were inappropriate. I agreed. I have tried and tried to discuss this with cluey program developers but can only get FAQ Ticky boxes and irrelevant no-reply messages. Gave up trying to communicate with a relevant person at cluey and have resigned.
Do not engage with Cluey. My son's first English tutorial and the tutor was late. Couldn’t have looked and sounded less interested. Yawned consistently for the brief time we kept her awake. She was sitting on her bed. Completely unprofessional and wouldn’t engage the most motivated child! They have charged me for 5 sessions when we've only done 3. There is no easy way to call and speak to anyone. Avoid at all costs.
Very disappointment with the customer service and company policy. This company is dishonest. I contacted Cluey to have trial lesson for my daughter, which the lady on the phone said that I would have to pay for. This I agreed to. However, after the trial lesson, Cluey did not contact me but instead immediately deducted money from my credit card for more lessons. I had contacted Cluey the following morning after trial lesson to inform Cluey that my daughter did not wish to continue with Cluey. I was assured that my money would be refunded but no news after 10 days. Be careful with agreeing to trial classes.
Cluey Learning is an online tutoring platform dedicated to providing personalized educational support for school students in Australia, covering grades from Year 2 to Year 12. The company offers tailored tutoring sessions in key subjects such as English, Mathematics, Chemistry, and Physics, aiming to enhance students' academic performance and confidence. Cluey Learning's innovative approach includes one-on-one face-to-face sessions, allowing for customized learning experiences based on individual needs. Targeting parents and students, Cluey Learning has facilitated over 2 million live tutoring sessions, serving more than 33,000 Australian learners. The platform is designed to assist students who may be struggling with their coursework or seeking to improve their grades. With a focus on achieving measurable outcomes, Cluey Learning strives to empower students through its comprehensive tutoring programs and qualified educators.
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