First time cruising with Costa
First time cruising with Costa. I'm a seasoned cruiser and was delighted with the experience on Smeralda ship. Amazing value for money and the cleanliness was on point. Great entertainment team too.
Costa Cruises is a prominent cruise line headquartered in Italy, specializing in providing leisure travel experiences on the seas. The company operates a fleet of modern cruise ships that offer a variety of itineraries, catering primarily to vacationers seeking unique travel experiences across Europe, the Caribbean, and other international destinations. With a focus on delivering quality service, Costa Cruises aims to create memorable journeys for families, couples, and solo travelers alike. The company’s offerings include a range of onboard amenities, such as dining options, entertainment, and wellness facilities, ensuring guests have a comfortable and enjoyable voyage. Costa Cruises targets a diverse customer base, including first-time cruisers and seasoned travelers, allowing them to explore various cultures and destinations while enjoying the luxury of cruising. For more information about their itineraries and services, visit costacruises.com.
Costa Cruises receives overwhelmingly negative feedback from customers, with many expressing deep disappointment in their experiences. Reviewers frequently cite poor service and organizational issues, with one stating it was the "worst cruise ever" out of over 50 taken.
Complaints about the user-unfriendly app and lack of communication further exacerbate frustrations. While some customers mention enjoyable food and the cruise experience itself, these positives are overshadowed by the numerous complaints regarding service quality and logistical failures, such as lost luggage and inadequate support during excursions. Overall, Costa Cruises struggles to meet customer expectations, leading to a predominantly negative sentiment among its patrons.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 67 | 100% | +0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 1.8 | 6 |
| Nov 24 | 2.8 | 6 |
| Dec 24 | 1.0 | 4 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.0 | 3 |
| May 25 | 2.0 | 5 |
| Jun 25 | 1.5 | 4 |
| Jul 25 | 1.4 | 9 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 67 most recent reviews.
“Cruise experiences are different for everyone, it really depends on your expectations and the itinerary that you choose”
“Worse still, I emailed Costa’s customer service and got a generic, dismissive reply that ignored key issues”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.7 out of 5 (poor) | 67 out of 100 | 1.8 out of 5 (poor) | 1.7 out of 5 (poor) | 1.8 out of 5 (poor) | −19% | 67 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.0 out of 5 (fair) | 4.7 out of 5 (good) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 |
Bottom line: Costa Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.8).
67 reviews of Costa Cruises. Filter by what matters to you.
First time cruising with Costa. I'm a seasoned cruiser and was delighted with the experience on Smeralda ship. Amazing value for money and the cleanliness was on point. Great entertainment team too.
We recently returned from an 8 day med cruise on Costa Smerelda. The food, drinks, service, cabins and overall facilities were wonderful. Overall, the staff were excellent. Jane in the Ferrari bar and Thi my Dung in the restaurant were particularly exceptional and made our experience from a 4-start to a 5-star. Roman and Christian in the Jazz bar and Jed the cabin steward were also always happy and helpful.
Well I have just returned from a cruise on Costa Pacifica and I'm utterly shocked to read all these bad reviews!!! We are experienced cruise goers having travelled with Royal Caribbean, Princess, Cunard, Celebrity etc and I can honestly say that this was the BEST cruise we have taken, from the food which was amazing, service the staff couldn't do enough for you, entertainment, shows, etc were second to non. No queues for embarkation or disembarkation all ran smoothly and professionally. Wonder if it's Costa Pacifica which is just extremely brilliant!!!! Enjoyed it so much I rebooked whilst on board!!!
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Good morning . We have just returned from a wonderful.holiday on board costa toscana . Our names are alexandra and Alexander Campbell in cabin 5079 Our dates were 21st to 28th Jan. Everything was perfect. Thank you so much tomorrow cabin lady . Kept spotless every day . I would like to.mention specially the waiters who made our trip special with their friendliness and exceptional.manner and service . These people are listed below Please please pass on our thanks and say its from the Scottish guests . In infinity bar the waiter was called Beshoy george bai From Egypt In leonardos lounge The waiters names are Ardian Dwi From Indonesia and another lovely young man from India who we did not get his full name but I can send picture of him . If you ask your staff in Leonardos who had a wee friendly arm wrestle with my husband one evening it was that guy who was fantastic . In argentario restaurant where we had our evening meal the waiters were Shubert and Prizelo from India They were are absolutely first class . Thank them so so much All food,drinks etc on board were great with so much variety and we found all the service we experienced first class. Please send me link to put on costa review to the app please . Thank you Well done costa
Excellent service. Very easy to book and yes we will be back. Totally professional and all booked within minutes.
Costa Cruises is a prominent cruise line headquartered in Italy, specializing in providing leisure travel experiences on the seas. The company operates a fleet of modern cruise ships that offer a variety of itineraries, catering primarily to vacationers seeking unique travel experiences across Europe, the Caribbean, and other international destinations. With a focus on delivering quality service, Costa Cruises aims to create memorable journeys for families, couples, and solo travelers alike. The company’s offerings include a range of onboard amenities, such as dining options, entertainment, and wellness facilities, ensuring guests have a comfortable and enjoyable voyage. Costa Cruises targets a diverse customer base, including first-time cruisers and seasoned travelers, allowing them to explore various cultures and destinations while enjoying the luxury of cruising. For more information about their itineraries and services, visit costacruises.com.
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