Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,010	100%	+0.2	● Low

4.6 / 5 overall

1,010 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.5▲ 0.2
12-month avg: 4.5
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Cruise1stThis company	4.6 out of 5 (good)	100 out of 100	4.7 out of 5 (good)	4.4 out of 5 (good)	3.9 out of 5 (good)	−4%	1,010
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069
Audley Travel	4.8 out of 5 (good)	100 out of 100	4.9 out of 5 (good)	4.9 out of 5 (good)	4.6 out of 5 (good)	—	1,050
Travel Advantage	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.1 out of 5 (good)	3.4 out of 5 (fair)	−1%	1,014

Bottom line: Cruise1st is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).

Pat Whelton

1 review

Jul 30, 2025

Featured

You can do the whole booking together

You can do the whole booking together. Flights, cruise etc.

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Mrs Wendy Woods

1 review

Jul 30, 2025

Featured

Fantastic personal service.

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Mandy

1 review

Jul 29, 2025

Featured

Great service

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K.B

1 review

Jul 29, 2025

Featured

Excellent customer service

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Owen

1 review

Jul 26, 2025

Everything well organized

Everything well organized, did not have to do a thing.

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customer Colin

1 review

Jul 26, 2025

Farook was excellent

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Monica

1 review

Jul 24, 2025

Great company

Great company, very helpful.

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Barbara

1 review

Jul 23, 2025

Just booked a cruise to Hawaii next…

Just booked a cruise to Hawaii next year Emma was the person I spoke too she was fabulous explaining everything I Have booked several cruises through cruise 1st had one disappointment , I wish I had been able to speak to Emma on past experiences she was the best. Mrs Barbara Gray

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James Radcliffe

1 review

Jul 23, 2025

A friendly and efficient response from…

A friendly and efficient response from Adampart of your team

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Colin

1 review

Jul 20, 2025

EASY TO BOOK AND DEAL WITH

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David Roome

1 review

Jul 19, 2025

Easy but thorough process

Easy but thorough process. I called and was quickly put through to an agent. The whole process was explained to me as we went along and I always felt at my ease. I will definitely be using cruise1st again to book my next cruise. They were also the cheapest amongst several cruise agents that I could find

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Rosalind

1 review

Jul 19, 2025

Overall great but did not realise that…

Overall great but did not realise that there would be so many children on board. Seating in the lounge area could do with more.

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Karen Duncan

1 review

Jul 18, 2025

The person I booked the cruise with was…

The person I booked the cruise with was a great help and gave me good advise

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Kevin Rowan

1 review

Jul 17, 2025

Very helpful

Although we knew what we wanted, Victoria took the time to ensure we understood exactly what was included on the cruise.

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customer

1 review

Jul 17, 2025

Very good customer service from Jack…

Very good customer service from Jack Hanson

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Tom

1 review

Jul 13, 2025

Sales great, post booking customer support awful

They were generally ok when booking the cruise but as soon as they have your booking the support disappears. They no longer care. The agent they sold you the cruise is not longer your point of contact and their customer services opening hours are short. Good luck talking to them if you have a full time job! I wanted to amend our cabins to a higher grade after booking. 6 calls and countless emails later it’s still not done. There booking terms are worse than the cruise line direct too. In future I’ll go direct to the cruise line. Avoid.

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Mr Ravinder Chadha

1 review

Jul 12, 2025

He was very helpful and gave us all the…

He was very helpful and gave us all the information which we needed to know

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Maureen Barr

1 review

Jul 11, 2025

My wife and I have been customers of…

My wife and I have been customers of Cruise 1 for many years .We trust Cruise 1 totally with our plans and ideas with our forthcoming cruise bookings .They are second to none with ideas and special deals .We have our own agent we have used for years Adam he is so professional and spot on with every task he sorts out for us he is a credit to the company

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anne smith

1 review

Jul 11, 2025

Cruise query?Having booked with cruise 1st before

Having booked with cruise 1st before, I called again regarding cruise which was not in their brochures. Kashmir excellently researched and came back with said cruise at lesser price!

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malcolm garner

1 review

Jul 11, 2025

great service once again

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Month	Average	Reviews
Aug 24	4.9	28
Sep 24	4.6	23
Oct 24	4.6	27
Nov 24	4.5	37
Dec 24	4.4	16
Jan 25	4.5	25
Feb 25	4.2	34
Mar 25	4.2	17
Apr 25	4.6	20
May 25	4.4	21
Jun 25	4.7	16
Jul 25	4.4	30

Cruise1st reviews & trust report

Cruise1st has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 449 positive reviews

Top complaintsof 46 negative reviews

How it compares

Reviews