Cruiseline is a business services company that likely provides support and operational services to the cruise industry. The company may offer services such as logistics coordination, passenger management systems, crew recruitment, or administrative support to cruise operators and related maritime businesses.
Reviewers generally appreciate Cruiseline for its expertise and customer service, often highlighting the ability to find great cruise deals and provide valuable recommendations. Many customers express satisfaction with the personalized service, noting that agents are knowledgeable and helpful, which enhances the overall booking experience.
However, there are some common complaints regarding disappointing follow-up communication after the initial booking, with several consumers mentioning a lack of updates on special requests. While most experiences are positive, a few reviews indicate that response times can be slow, leading to frustration. Overall, Cruiseline is recognized for its solid service and good value, but there is room for improvement in communication and responsiveness. The sentiment leans positively, reflecting a generally favorable view of the company.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
12 reviews of Cruiseline. Filter by what matters to you.
7 months ago
Booked three family cruises through Cruiseline over the past two years. They consistently deliver on their promises and have great relationships with cruise lines. The only minor complaint is that the... See more
7 months ago
Not only did they find us an incredible deal on a Mediterranean cruise, but they also provided detailed port information and dining recommendations. The personal touch made all the difference in plann... See more
7 months ago
Helped us book a last-minute cruise at a fair price. The agent was knowledgeable but seemed rushed during our consultation. Everything worked out fine in the end, but the experience felt a bit imperso... See more
7 months ago
Solid, no-frills service that gets the job done. Found us a good cruise deal and handled all the paperwork efficiently. Nothing particularly impressive, but no major complaints either.
Quick answers to the questions people ask most.
We offer a variety of cruise packages including Caribbean, Mediterranean, Alaska, and transatlantic voyages ranging from 3-day weekend getaways to 14-day extended cruises. Our packages include different cabin categories, dining options, and shore excursion packages to suit various budgets and preferences.
Standard cruise fares include accommodation, main dining room meals, select beverages, onboard entertainment, and access to pools and fitness facilities. Specialty dining, alcoholic beverages, shore excursions, spa services, and gratuities are typically additional charges.
Cancellation policies vary by cruise length and departure date, with penalties increasing closer to sail date. Generally, cancellations made 75+ days prior receive full refund minus processing fees, while cancellations within 14 days of departure may result in 100% penalty. Travel insurance is highly recommended to protect your investment.
For most cruises, you'll need a valid passport or government-issued photo ID plus certified birth certificate for closed-loop cruises. International cruises require a valid passport, and some destinations may require visas or additional documentation.
Reservations can be made online, by phone, or through a travel agent with a deposit required to secure your booking. We accept major credit cards, debit cards, checks, and offer payment plan options for bookings made well in advance.
Ships feature multiple complimentary dining venues including main dining rooms, buffets, and casual cafes. Specialty restaurants offering cuisine like steakhouse, Italian, or sushi are available for an additional charge and often require reservations.
Yes, we offer age-appropriate kids' clubs, teen lounges, family-friendly shows, pools, and supervised activities for children ages 3-17. Many ships also feature water slides, mini golf, and arcade games suitable for families.
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Booked three family cruises through Cruiseline over the past two years. They consistently deliver on their promises and have great relationships with cruise lines. The only minor complaint is that their website could be more user-friendly for comparing options.
Not only did they find us an incredible deal on a Mediterranean cruise, but they also provided detailed port information and dining recommendations. The personal touch made all the difference in planning our dream vacation.
Helped us book a last-minute cruise at a fair price. The agent was knowledgeable but seemed rushed during our consultation. Everything worked out fine in the end, but the experience felt a bit impersonal compared to other travel services I've used.
Solid, no-frills service that gets the job done. Found us a good cruise deal and handled all the paperwork efficiently. Nothing particularly impressive, but no major complaints either.
Used Cruiseline for our anniversary trip and they exceeded expectations. The booking process was seamless and their customer service team was incredibly knowledgeable about different cruise options. They helped us find the perfect cabin within our budget and even secured some nice perks. Highly recommend for anyone looking to book a cruise without the hassle.
These people really know cruises inside and out. They steered us away from a ship that had recent issues and recommended a fantastic alternative. Their expertise saved our vacation and we'll definitely use them again for future bookings.
Found some amazing cruise deals through this service that I couldn't find elsewhere. However, it took them almost 48 hours to respond to my initial inquiry, which was a bit frustrating when trying to secure time-sensitive pricing.
Initially hesitated about using a booking service instead of going direct, but so glad I did. They caught a pricing error that would have cost us hundreds and negotiated some nice upgrades. Their commission was well worth the expertise and peace of mind.
Reasonable fees for the service provided. Saved me hours of research and comparison shopping.
The agent was very friendly and helpful during the booking process, but there were some miscommunications about dining reservations that caused stress during our trip. The cruise itself was wonderful, but I expected better coordination from a professional service.
Initial consultation was great and they found us a good deal, but once we booked, communication dropped off significantly. Had to call multiple times to get updates on our special requests. The cruise was fine but expected better service throughout the process.
When our original cruise was cancelled due to mechanical issues, Cruiseline went above and beyond to find us an alternative. They worked with the cruise line to transfer our deposits and even found us a better cabin on a different ship. This is why you use a professional service!
Pack casual daywear, swimwear, formal or semi-formal attire for evening dining, comfortable walking shoes for shore excursions, and any necessary medications. Check your specific itinerary for climate-appropriate clothing and any special requirements for planned activities.
Customer service is available by phone Monday-Friday 8 AM to 10 PM and weekends 9 AM to 6 PM EST. You can also reach us through our website's live chat feature or email support for non-urgent inquiries.
We maintain comprehensive health and safety protocols including medical facilities onboard, trained medical staff, regular sanitization procedures, and adherence to maritime safety regulations. Current health requirements and safety measures are updated on our website based on CDC guidelines and destination requirements.
Cruiseline is a business services company that likely provides support and operational services to the cruise industry. The company may offer services such as logistics coordination, passenger management systems, crew recruitment, or administrative support to cruise operators and related maritime businesses.
