What services does Donorbox offer?

Donorbox provides a platform for nonprofits and organizations to collect donations online. Services include customizable donation forms, recurring donations, and integrations with various payment processors.

What are the fees associated with using Donorbox?

Donorbox charges a platform fee of 1.5% on donations, in addition to standard payment processing fees. Nonprofits can choose to cover these fees for their donors.

How can I contact Donorbox for support?

You can contact Donorbox support through their help center or by submitting a support ticket on their website. They also offer email support for more detailed inquiries.

What are Donorbox's operating hours?

Donorbox operates 24/7, allowing users to access their services at any time. However, customer support is available during regular business hours.

Is Donorbox compliant with data protection regulations?

Yes, Donorbox is compliant with GDPR and other data protection regulations. They prioritize user data security and have measures in place to protect personal information.

Can I customize my donation form on Donorbox?

Yes, Donorbox allows users to customize their donation forms, including branding, colors, and fields. This helps organizations tailor the experience to their specific needs.

Does Donorbox support recurring donations?

Yes, Donorbox supports recurring donations, allowing donors to contribute on a regular basis (monthly or annually). This feature helps nonprofits build a steady stream of income.

What payment methods does Donorbox accept?

Donorbox accepts various payment methods, including credit/debit cards, PayPal, Apple Pay, and Google Pay. This flexibility allows donors to choose their preferred method of giving.

How can I integrate Donorbox with my website?

Donorbox provides simple integration options, including embedding donation forms directly on your website or using a pop-up modal. Detailed instructions are available in the Donorbox help center.

What is Donorbox's refund policy?

Donorbox does not process refunds directly; however, it is recommended to reach out to the organization that received the donation for any refund requests. Each organization has its own refund policy.

Donorbox Reviews (Jan 2026): Is It Legit?

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Trend	Reviews
DonorboxThis company	—	67 out of 100	—	0
smith	4.6 out of 5 (good)	50 out of 100	—	581
Remote Utilities	4.9 out of 5 (good)	100 out of 100	—	367
Clicksgenie	2.2 out of 5 (poor)	100 out of 100	+8%	224
Neuratech Global	4.2 out of 5 (good)	100 out of 100	−67%	199

Andrew Martin

1 review

Jan 4, 2026

Featured

Not Perfect but Still Good

There are a few quirks in the system that could use some refining, but the overall experience has been positive. I appreciate the dedication to improving the platform.

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Kenneth Wilson

1 review

Jan 4, 2026

Featured

User-Friendly Yet Limited

Donorbox is easy to navigate, which is a huge plus. However, I found the reporting features to be somewhat lacking. More analytics tools would make it perfect.

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Kevin Brown

1 review

Jan 4, 2026

Featured

Mixed Feelings

While I appreciate the ease of use, I found some features lacking compared to competitors. Donorbox is decent, but I might explore other options next time.

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Dorothy Jackson

1 review

Jan 4, 2026

Featured

Excellent Fundraising Tool

Donorbox has streamlined our fundraising process tremendously. The interface is user-friendly, and our donors have had no issues with the checkout process. Highly recommend!

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Andrew Wilson

1 review

Jan 4, 2026

Solid Platform but Needs Improvements

Overall, Donorbox is a solid platform that serves our needs well. I do wish their customer support was a bit faster in responding to queries. Still, it's easy to use, and we're happy with it.

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Richard Lopez

1 review

Jan 4, 2026

Simple and Effective

I love how simple Donorbox is. It allows us to focus on our mission without getting bogged down in tech issues. Highly recommend to other nonprofits!

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Richard Smith

1 review

Jan 4, 2026

Good for Small Organizations

As a small charity, Donorbox has been a lifesaver. We’ve seen a significant increase in donations since we switched. Just wish there were more customizable options.

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Nancy Wilson

1 review

Jan 4, 2026

Great for Recurring Donations

We switched to Donorbox for its recurring donation feature, and it works flawlessly. Our supporters love the convenience, and we appreciate the steady income!

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Michael Hernandez

1 review

Jan 4, 2026

Fantastic Customer Support

I had a few issues setting up my campaign, but the customer service team was incredibly helpful and responsive. Their assistance made a big difference for us!

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Michelle Gonzalez

1 review

Jan 4, 2026

Affordable Pricing Structure

I was pleasantly surprised by the affordability of Donorbox. It's a great option for organizations on a budget. Just wish they had more templates for campaigns.

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Daniel Taylor

1 review

Jan 4, 2026

Highly Recommend for Nonprofits

Donorbox has been a game-changer for our fundraising efforts. The ease of setup and functionality is impressive. Definitely worth the investment!

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Mary Perez

1 review

Jan 4, 2026

Great Features but Slightly Confusing

The features offered by Donorbox are great for organizations like ours. However, I found the initial setup a bit confusing. Once I got the hang of it, everything worked smoothly.

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Donorbox reviews & trust report

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