Emirates is a major international airline based in Dubai, United Arab Emirates, that provides passenger and cargo transportation services to destinations worldwide. The airline operates a fleet of wide-body aircraft and offers various service classes including economy, business, and first class accommodations. Emirates also provides related aviation services and is known for connecting passengers between different continents through its Dubai hub.
Reviewers generally express a positive sentiment towards Emirates, highlighting their outstanding customer support and professional approach to business services. Many customers appreciate the company's ability to understand unique business needs and deliver tailored solutions, often exceeding expectations.
The team is noted for their expertise and reliability, with competitive pricing and quick turnaround times being common praises. However, some reviews indicate mixed results, particularly regarding recent projects where execution did not meet initial promises. Communication is also mentioned as an area for improvement, with a few customers feeling they had to chase for updates. Overall, while there are some criticisms, the majority of feedback reflects satisfaction with Emirates' services.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Emirates. Filter by what matters to you.
7 months ago
From start to finish, Emirates delivered exceptional service. They took time to understand our unique business challenges and provided tailored solutions that actually work. The ROI on their services... See more
7 months ago
Impressed with their technical knowledge and industry insights. The consultation phase was particularly valuable.
7 months ago
Emirates has been handling our business operations support for six months. They're reliable, meet deadlines, and their pricing is competitive. The only minor issue is that their online portal could be... See more
7 months ago
Outstanding experience from beginning to end. Emirates truly understands business needs and provides strategic solutions that make a real difference. Their proactive approach and attention to client s... See more
Quick answers to the questions people ask most.
Emirates is a major international airline offering passenger flights to over 150 destinations worldwide. They also provide cargo services, ground handling, and aircraft maintenance through their various subsidiaries.
You can contact Emirates customer service through their 24/7 phone hotline, live chat on their website, or by visiting their local offices. Contact numbers vary by country and are available on the Emirates website.
Baggage allowances vary by ticket type and destination, with Economy typically allowing 20-30kg checked baggage and Business/First Class allowing 40-50kg. Carry-on is generally limited to 7kg with specific size restrictions.
Yes, flight changes and cancellations are possible but fees and conditions depend on your ticket type and fare rules. Flexible tickets offer more lenient change policies, while promotional fares may have restrictions.
Emirates offers three main classes: Economy, Business, and First Class. Each class provides different levels of comfort, dining, entertainment, and baggage allowances.
Emirates recommends arriving 3 hours before international flights and 2 hours before domestic flights. Online check-in is available 48 hours to 90 minutes before departure.
Yes, Emirates provides comprehensive special assistance services including wheelchair assistance, guide dog accommodation, and support for passengers with visual or hearing impairments. Advanced booking of these services is recommended.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
From start to finish, Emirates delivered exceptional service. They took time to understand our unique business challenges and provided tailored solutions that actually work. The ROI on their services has been significant, and we'll definitely continue this partnership.
Impressed with their technical knowledge and industry insights. The consultation phase was particularly valuable.
Emirates has been handling our business operations support for six months. They're reliable, meet deadlines, and their pricing is competitive. The only minor issue is that their online portal could be more user-friendly.
Outstanding experience from beginning to end. Emirates truly understands business needs and provides strategic solutions that make a real difference. Their proactive approach and attention to client success sets them apart from competitors. Worth every penny.
Emirates consistently delivers top-notch business services. Their team is responsive, professional, and always goes above and beyond to meet our company's needs. The attention to detail and quality of work is impressive.
While Emirates has a good reputation, our recent experience was somewhat disappointing. The initial consultation was thorough, but execution fell short of promises. Some deliverables were late and required multiple revisions.
The team at Emirates provided solid business solutions for our project. Communication was generally good, though there were a few delays in responses. The final deliverables met our expectations, but the process could have been smoother with better project management.
I've been working with Emirates for over two years now and they never disappoint. Their customer service is exceptional - always available when needed and very knowledgeable about their services. Highly recommend for any business looking for reliable partnership.
Good value for money and professional approach. Their team is experienced and delivers quality work consistently.
Emirates is okay for standard business services. Nothing spectacular, but they get the job done. Communication could be better - sometimes felt like we were chasing them for updates. The end result was satisfactory but not impressive.
Very satisfied with their business consulting services. Quick turnaround times and knowledgeable staff.
Emirates provided adequate support for our business needs. The staff is friendly and tries to be helpful, but sometimes lacks the specialized knowledge we require. Good for basic services, but may not be suitable for complex projects requiring deep expertise.
Emirates Skywards is the airline's frequent flyer program that allows members to earn and redeem miles for flights and other rewards. Membership is free and can be completed online through the Emirates website.
Emirates follows international health guidelines including enhanced cleaning protocols, HEPA air filtration systems, and health screening procedures. Specific requirements may vary by destination and current regulations.
Yes, seat selection is available during booking or through Manage Your Booking online. Some premium seats may require additional fees, while basic seat selection is often included in the ticket price.
Emirates is a major international airline based in Dubai, United Arab Emirates, that provides passenger and cargo transportation services to destinations worldwide. The airline operates a fleet of wide-body aircraft and offers various service classes including economy, business, and first class accommodations. Emirates also provides related aviation services and is known for connecting passengers between different continents through its Dubai hub.
