Belavia Airlines is a national airline of Belarus, providing scheduled passenger and cargo flights to various domestic and international destinations. The company focuses on delivering reliable air travel services and aims to ensure customer satisfaction through its operational efficiency and safety standards. Belavia Airlines caters to a diverse clientele, including leisure travelers, business professionals, and cargo shippers seeking dependable transportation options. The airline's services encompass a range of flight options, with an emphasis on maintaining a user-friendly booking experience through its website, en.belavia.by. Customers can access information on flight schedules, ticket prices, and travel requirements, making it easier for them to plan their journeys. Belavia Airlines is committed to enhancing its service offerings to meet the evolving needs of its passengers in the competitive airline industry.
Belavia Airlines receives mixed feedback from its customers, with a notable number of critical reviews highlighting significant issues. Many reviewers express dissatisfaction with the airline's handling of cancellations and refunds, citing long delays and a lack of communication.
Complaints about poor food quality and inadequate in-flight services, such as the absence of entertainment options, are also prevalent. However, some customers report positive experiences, praising the professionalism of staff, particularly in Amsterdam, and noting that they received refunds without much hassle during the pandemic. While a few travelers describe their overall experience as good, the majority of reviews reflect frustration with the airline's service and operational challenges. Overall, Belavia Airlines struggles to maintain a consistent level of customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.6 | 16 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 16 most recent reviews.
“2 of 2 our trips were cancelled and we have to use a taxi to get to another country 🤯”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 2.6 out of 5 (poor) | 100 out of 100 | 2.6 out of 5 (poor) | — | 16 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Belavia Airlines is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.6).
16 reviews of Belavia Airlines. Filter by what matters to you.
Over a year ago
Honestly the worst airlines I have beed to. In a 6 hour flight they fed us once and the food is disgusting, there are not snacks or at least some pieces of cucumber and tomato like they did years ago.... See more
Over a year ago
I definitely can't recommend this company. Not professional specifically their staff at Istanbul Airport.
Over a year ago
I did a round trip with Belavia and lots of things went wrong. 1 it was a 5 hour flight with no screens,2 food was bad, 3 bag was broken on way back.
Over a year ago
2 of 2 our trips were cancelled and we have to use a taxi to get to another country 🤯. I do not recommend this airline.
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Polarized pattern: few middle ratings. 44% of recent reviews are 4–5★ and 56% are 1–2★.
Honestly the worst airlines I have beed to. In a 6 hour flight they fed us once and the food is disgusting, there are not snacks or at least some pieces of cucumber and tomato like they did years ago. I starved the whole flight because I simply can't eat this horrible excuse of food. Drinks are either water or tea that tastes like cardboard
I definitely can't recommend this company. Not professional specifically their staff at Istanbul Airport.
I did a round trip with Belavia and lots of things went wrong. 1 it was a 5 hour flight with no screens,2 food was bad, 3 bag was broken on way back.
2 of 2 our trips were cancelled and we have to use a taxi to get to another country 🤯. I do not recommend this airline.
good experience
Awful website usability leading you to make mistakes when purchasing a flight and then they charge you for correcting these mistakes. Support is slow and does not help at all.
Excellent airline
The website did not work to buy additional luggage. (the web link is not working) I am contacting the customer support in advance and ask if they can help me. No you need to buy at the airport is the answer (at a higher fee of course). I am asking if I am can use my points to upgrade to solve the problem - The answer is again you need to do it on airport. The transferdesk in Minsk is usually so crowded that you have to wait up to one hour to pass for your conntecting flight. They just do not know customer service as other airlines.
Nicolai from Belavia Amsterdam has helped us many times! Because of his great service and easy way of communication we booked today a few more tickets! November 2020 was the first time we flew with Belavaia and now we only want Belavia! :)
I can’t get my refund from Belavia or any updates at all. I requested refund on 02.08.2020 and have no feedback. I called in September and was told that it could be up to 55 days (back then my request was in place for a little bit less). Now it is more than 3 months. It is absolutely not acceptable from my point of view. Booking number SWMERU Ticket 6282173923434 Support ticket #CLE-197-32915
Bardzo przyzwoita linia lotnicza. Naprawdę tanie loty i świetna obsługa. Kilkakrotnie korzystałem z usług tej linii lotniczej. Nigdy nie zgubiliśmy bagażu ani nie byliśmy niegrzeczni. Podczas lotów zapewniona jest lekka przekąska, nawet w przypadku bliskich lotów. Byłem zadowolony.
I tried to cancel my ticket, after lots of email chitchat decided to call them. The lady on the line tried to be helpful but her English skills lacked the requirements to even comprehend what I was saying. All ended well.
I booked a flight with Belavia, but sadly it was cancelled. I got a full refund after 6 weeks with minimum fuss. By far the easiest airline to deal with during the coronavirus crisis, and I would fly with them again under normal circumstances.
My round trip using 3 different airlines, booked through Belavia, was cancelled due to Coronavirus. Belavia advised me to apply for a fare refund. I did so on 14th April and they acknowledged immediately. Since then, silence. I have sent repeated emails to the London and Minsk offices, and even the CEO. Once or twice, they thanked me for my patience/understanding, but now they just ignore me - and their telephone mailbox is "full." If, as they once said, there is a "queue," surely I must have moved forward in almost 3 months! I would preferably like my money, but at least the courtesy of a response with an idea of WHEN to expect it would be a good beginning.
Used Belavia to fly from Minsk to London - very pleasant experience and professional staff Wasn't keen on their tanker announcements all the way through the flight though- was quite annoying actually
Belavia Airlines is a national airline of Belarus, providing scheduled passenger and cargo flights to various domestic and international destinations. The company focuses on delivering reliable air travel services and aims to ensure customer satisfaction through its operational efficiency and safety standards. Belavia Airlines caters to a diverse clientele, including leisure travelers, business professionals, and cargo shippers seeking dependable transportation options. The airline's services encompass a range of flight options, with an emphasis on maintaining a user-friendly booking experience through its website, en.belavia.by. Customers can access information on flight schedules, ticket prices, and travel requirements, making it easier for them to plan their journeys. Belavia Airlines is committed to enhancing its service offerings to meet the evolving needs of its passengers in the competitive airline industry.
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