Flew from Shanghai to Osaka and had a…
Flew from Shanghai to Osaka and had a really pleasant flight. No delay. No issues with the luggage. Also very nice service during the flight.

Spring Airlines is a low-cost airline offering affordable domestic flights within Japan and international flights, primarily focusing on routes connecting Japan and China. The company provides a user-friendly website where customers can search and book discounted tickets, manage reservations, and access information on various fare types. With services that include rebooking, seat selection, and baggage handling, Spring Airlines aims to enhance the travel experience for budget-conscious travelers. Targeting both leisure and business travelers, Spring Airlines emphasizes convenience and accessibility through its mobile website and call center for ticket purchases. The airline also features a loyalty program, SpringPass, allowing customers to manage points and enjoy additional services. By prioritizing affordability and customer satisfaction, Spring Airlines caters to a diverse market seeking economical travel options.
Reviewers express significant dissatisfaction with Spring Airlines, highlighting a range of issues that overshadow any positive experiences. Many customers describe their flights as uncomfortable, citing cramped cabin conditions and poor staff behavior, particularly during baggage checks.
Complaints about the airline's focus on additional fees are prevalent, with passengers feeling that the airline prioritizes profit over customer service. Despite one positive review praising a smooth flight from Shanghai to Osaka with no delays and good service, this sentiment is rare. Overall, the negative experiences dominate, with multiple reviewers labeling Spring Airlines as the "worst airline ever." The overwhelming consensus indicates that consumers should approach this airline with caution.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.5 | 8 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 1 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 8 most recent reviews.
“Worst flight experience as an airline, they try to make everything a money grab, the prices are good but this experie...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.5 out of 5 (poor) | 50 out of 100 | — | 8 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
Bottom line: Spring Airlines is #5 of 5 on overall rating in this group.
8 reviews of Spring Airlines. Filter by what matters to you.
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Spring Airlines is a low-cost airline offering affordable domestic flights within Japan and international flights, primarily focusing on routes connecting Japan and China. The company provides a user-friendly website where customers can search and book discounted tickets, manage reservations, and access information on various fare types. With services that include rebooking, seat selection, and baggage handling, Spring Airlines aims to enhance the travel experience for budget-conscious travelers. Targeting both leisure and business travelers, Spring Airlines emphasizes convenience and accessibility through its mobile website and call center for ticket purchases. The airline also features a loyalty program, SpringPass, allowing customers to manage points and enjoy additional services. By prioritizing affordability and customer satisfaction, Spring Airlines caters to a diverse market seeking economical travel options.
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