Eurowings is a German low-cost airline that operates as a subsidiary of the Lufthansa Group. The airline provides scheduled passenger flights across Europe and to select international destinations, offering both domestic and international air travel services. Eurowings focuses on point-to-point connections and serves as Lufthansa's budget carrier option for leisure and business travelers.
Reviewers generally find Eurowings to be a reliable choice for budget travel, highlighting the airline's punctuality and friendly service. Many customers appreciate the competitive pricing and comfortable seating, especially for families, with priority boarding noted as a helpful feature.
Positive experiences include smooth flights and efficient customer service, particularly when dealing with booking changes. However, there are notable complaints regarding baggage handling, with some passengers reporting lost luggage and frustrating compensation processes. Additionally, while the airline offers decent service, some reviews mention a chaotic boarding experience and extra fees for amenities. Overall, Eurowings is seen as a solid option for European travel, though it has room for improvement in certain areas.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Eurowings. Filter by what matters to you.
Lost baggage on my connecting flight and it took three days to get it back. The compensation process was frustrating with multiple phone calls needed. The flight itself was fine, but the baggage handling really let them down. Customer service could be more responsive.
Quick answers to the questions people ask most.
Eurowings operates flights to over 100 destinations across Europe, North Africa, and select long-haul routes to the Caribbean and Asia. The airline serves major European cities as well as popular vacation destinations from its hubs in Germany, Austria, and other European locations.
You can check in online via the Eurowings website or mobile app starting 72 hours before departure. Online check-in closes 3 hours before departure for European flights and 24 hours for intercontinental flights.
Carry-on baggage allowances vary by fare type, with Basic fares typically including one small personal item. Checked baggage fees depend on your fare type and destination, with options to purchase additional baggage online at discounted rates.
You can reach Eurowings customer service through their website's contact form, by phone, or via social media channels. Phone support hours and numbers vary by country and are available on their official website.
Eurowings offers Basic, Smart, and BIZclass fare types on most routes. Each fare includes different services like seat selection, baggage allowances, and flexibility for changes or cancellations.
Cancellation and change policies depend on your fare type and destination. Smart and BIZclass fares typically offer more flexibility, while Basic fares may have restrictions or fees for modifications.
In-flight services vary by route length and fare type. Short-haul flights offer buy-on-board food and beverages, while long-haul flights include complimentary meals and entertainment systems.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Eurowings participates in the Miles & More program, Lufthansa Group's frequent flyer program. Members can earn and redeem miles on Eurowings flights and with partner airlines and services.
Eurowings follows current health and safety guidelines, which may include mask requirements and enhanced cleaning protocols. Specific measures and travel requirements vary by destination and are updated regularly on their website.
Eurowings recommends arriving 2 hours before European flights and 3 hours before intercontinental flights. Check-in and bag drop deadlines are typically 40-60 minutes before departure for European routes.
Eurowings is a German low-cost airline that operates as a subsidiary of the Lufthansa Group. The airline provides scheduled passenger flights across Europe and to select international destinations, offering both domestic and international air travel services. Eurowings focuses on point-to-point connections and serves as Lufthansa's budget carrier option for leisure and business travelers.
