Exemplar Education is an online platform dedicated to enhancing students' skills in mathematics and English. The company offers a structured learning environment where users can access a range of educational resources designed to improve their understanding and performance in these core subjects. With a focus on interactive lessons and personalized feedback, Exemplar Education aims to help learners build confidence and achieve academic success.
The target customers of Exemplar Education include students seeking to improve their grades, parents looking for supplemental educational resources for their children, and educators interested in providing additional support to their students. By utilizing modern technology and engaging content, the company strives to make learning more accessible and enjoyable for individuals at various educational levels.
Exemplar Education has a poor customer experience.
Exemplar Education receives overwhelmingly negative feedback from consumers, with many labeling it a scam. Reviewers express frustration over the company's practices, claiming it exploits struggling families by locking them into contracts that are difficult to cancel.
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Common complaints highlight issues with poor service, unresponsive communication, and subpar educational content that fails to engage children. Despite a few positive remarks about specific trainers and the potential for learning, these are vastly overshadowed by the negative experiences shared. Customers report feeling deceived and regretful about their financial commitments, with many urging others to avoid the service altogether. Overall, the sentiment is predominantly negative, reflecting a significant dissatisfaction with Exemplar Education.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.4
60
100%
● Low
1.4 / 5 overall
=
60 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Aug 2025.
Last 3 months
1.0▼ 1.0
12-month avg
1.9
All-time
1.4
Category avg
4.5
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Oct 24
5.0
1
Nov 24
—
0
Dec 24
1.0
1
Jan 25
—
0
Feb 25
1.0
1
Mar 25
—
0
Apr 25
1.0
3
May 25
5.0
1
Jun 25
—
0
Jul 25
1.0
1
Aug 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 7 positive reviews
Customer service43%
3 mentions
“I bought the service particularly to help bridge the education gap when move countries and helping my son to catch up...”
On “Customer service” · Jan 26, 2023
Top complaintsof 53 negative reviews
Cancellation47%
25 mentions
Payment issues32%
17 mentions
Scam30%
16 mentions
Customer service23%
12 mentions
“DON'T PURCHASE”
On “Cancellation” · Dec 18, 2024
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Education & Training.
Overall rating and review count for this company and similar companies
It is absolutely unacceptable for a company to pretend they are supporting children with their education while in reality taking advantage of struggling families. Parents and students trust these serv... See more
How can I cancel my subscription with Exemplar Education?
To understand the process of cancelling your subscription, please refer to the terms and conditions on our website or contact our customer service team for guidance.
Are there any hidden fees or contracts with Exemplar Education's services?
We strive for transparency in all our dealings. For detailed information on fees and contracts, please visit our website or reach out to our customer support.
What kind of support does Exemplar Education offer if my child is struggling with the coursework?
We offer a range of support options for struggling students, including access to tutors and additional resources. Please contact us for more information on how we can assist.
How up-to-date is the educational content provided by Exemplar Education?
Our content is regularly reviewed and updated to ensure it meets current educational standards and the needs of our learners. For more specific information, please visit our website.
All 5 questions →Show fewer questions
Can I get a refund if I'm not satisfied with Exemplar Education's services?
Refund policies may vary based on the circumstances. We encourage dissatisfied customers to contact our customer service to discuss potential resolutions.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It is absolutely unacceptable for a company to pretend they are supporting children with their education while in reality taking advantage of struggling families. Parents and students trust these services to provide genuine help with difficult topics, yet instead of receiving proper guidance, their personal information is being handed over to third-party lenders and scammers. This is not only unethical but deeply harmful, especially to vulnerable families who may already be under pressure.
A business that exploits people in this way is not just failing in its duty—it is actively causing damage. Such actions raise serious legal and moral concerns. It is important that those affected do not stay silent. Reporting this company to HMRC and other relevant authorities could help bring their misconduct to light. If the company is mishandling finances, evading tax, or engaging in fraudulent activities, HMRC has the power to investigate and take legal action.
Beyond HMRC, complaints should also be filed with consumer protection agencies, financial regulators, and possibly law enforcement, since data sharing with fraudulent lenders could amount to a criminal offense. Taking collective action—gathering statements from victims, raising awareness online, and contacting watchdog organizations—can put pressure on authorities to act quickly.
A company that exploits children’s education and manipulates families for profit should not be allowed to continue operating. Their practices must be challenged, their misconduct exposed, and their business shut down if found guilty of wrongdoing. Protecting children and families must always come before profit, and those who violate that trust must face serious consequences.
I am surprised this company still exists. Please do not sign up for this scam. Their marketers are very dishonest. Never in the conversation I had ALONE with him did he explain that they will take out a LOAN in my name. How difficult is it to say that?
Everything about this company and the way the transact goes against every sense of social justice.
They are selling a lie.
Khan Academy offers excellent service 100 times better than this for free. YouTube videos etc.
Very old outdated videos.
I'm still angry.
3J FINANCE LIMITED
Company number 06527865
LEE, Anthony Craig
Correspondence address
93 Tabernacle Street, London, England, EC2A 4BA
Role Active
Director
Date of birth
May 1959
Appointed on
1 November 2012
Nationality
British,New Zealander
Country of residence
England
Occupation
Director
Warning to everyone, exemplar education is dissolved in October 2022 along with many other companies with same person acting as director Craig LEE. Apart one company 3J Finance where everyone that signed up pay or paid their monthly bills in to this company's account. Surprisingly same person acting as director Craig Lee. These is a scheme that empty your pockets and money laundering I believe. He is a New Zealanders so imagine where this money are going. If anyone has a good lawyer and still pay the bills to 3J Finance you can ask him a question.
EXEMPLAR EDUCATION LTD
Company number 09928489
LEE, Anthony Craig
Correspondence address
Prospect Court, West Lane, Sittingbourne, Kent, England, ME10 3TA
Role
Director
Date of birth
May 1959
Appointed on
23 December 2015
Nationality
British,New Zealander
Country of residence
England
Occupation
Director
DON'T PURCHASE!!!
It is a waste of time & most importantly money. You are tied in to a contract so can't cancel the payments. The content is rubbish & not at all engaging for the kids so they aren't even interested. There is no way a GCSE student will be using this. It was sold as something far better than what it is. I wish I had checked the reviews beforehand but stupidly I didn't as the salesman did a good job of conning us in to thinking it is something great. I purchased this a few years back but I can't believe this nonsense is still being sold. There are lots of websites out there that offer free material & you tube videos, use those instead and avoid exemplar
The worst online teaching service you will find. You cannot communicate with them, they do not answer calls or emails. All their tutors are from India and struggle to understand or speak english. And they can't even do the maths or english themselves. Whatever you do, do not sign up to a monthly plan, as the will hound you for the money and you cannot cancel. They will refuse, no matter how inadequate their service is. I've reported them to trading standards now as well as it is a scam!! Go have a look on mumsnet what the parents are saying on there. You will be shocked. Don't use them!!!! You've been warned.
I was deceived into signing a life contract by their sale agent on the 11/12/2019 just starting COVID-19.
I contacted them after 2 months to change my contract to a more affordable one since I couldn't pay £70+ monthly as my financial situation was getting changed and my children are not happy with the program as they are different from the school's and also the school have more online program and this is becoming increasingly difficult to handle.
Examplar referred me to discuss the issue with 3J finance that they will help out.
3J finance have no other obligations but to collect their money.
Since 2020 before lockdown till now Feb 2024, Examplar are using 3J finance to collect my money and my children are grown up, they have not used the program for years, some never even logged on for the first time.
Ages are 22, 21, 18
The 3 youngest are not in anyway using their programs.
They have only responded to my email twice in all these years with the same pattern *to contact their finance partner 3J finance*
Please if anyone knows how I can deal with these issue please send me a message.
They are telling me my generations unborn will use the program so there is nothing they can do.
ABSOLUTELY HORRIBLE!!!! You can’t cancel your contract also they still charge you for the cancellation also taking money from my account this month . They are scammers . And the program doesn’t help at all . Be careful with this scammers.
ABSOLUTELY HORRIBLE. YOU SIGN A CONTRACT WITH THEM AND CANT CANCEL, AND ITS NOT HELPFUL AND NOT EVEN THAT MUCH OF A REASON FOR SIGNING UP WITH THESE SCAMMERS!
DONT SIGN!
A £6,732.00 was the worst purchase we have ever made in our. We Purchased this to support our children to develop unfortunately we make the biggest mistake of our life because we don't know that we where been trick all started on 5 October 2018 when a gentle man came to our house with sweet words convince us to purchase it. We decided to cancel all our children private study but it was a big mistake
we have been paying £112.00 every month all these years!!!!
However under our agreement someone will call every month to check the children progress but that only happen in the first 2 years that mean they have failed their side of the agreement.
Out dated, children assessed at wrong level. Tried to use a few times then gave up children did not engage with it as it was boring no benefit and there was no teacher to guide the children what so ever.
worst customer service ever they don't care all the are interested is your money.
PLEASE PLEASE!!! DON'T BE THE NEXT VICTIM DON'T MAKE THE SAME MISTAKE AS WE DID 5 YEARS AGO, pressure sale in our house lasted hours and hours the kids issued with a laptop that lasted less than 3 months I ended purchasing 2 iMac and 2 laptops!!!.
Good educational value - Payment issues (which were resolved)
The educational software was very helpful to our two children being homeschooled.
We had an issue to do with cancelling our subscription, which was accepted, but the payments through 3J Finance continued on for a considerable period. Thankfully, they have now refunded the payments in full.
This Website is a complete trap. Regardless of what your child is struggling with, I would HIGHLY recommend that they do not use this platform, considering the vast variety of other platforms which are: Trusted, Safe, Secure and Reliable, in addition to the state school system, where children can receive as much help as is required for your child to learn and understand any difficult topics. Although this is not a scam, this company plays very carefully with its choice of words concerning its terms of use policy and seems entirely harmless through the way it's played out. THIS IS NOT A SUBSCRIPTION, where the user may stop paying monthly fees when they feel they have finished using the interface, yet the entire upfront fee (about £5000 or more dependant on what plan you choose) must be payed as Exemplar Loan out this money for themselves and force you to pay it out in order for them to make a profit over a terribly outdated interface which even a sixth-form computer science student could create with the help of a form group, yet it seems even more scammy once you open the homepage. COMPLETELY scattered with stock images of happy families of terrible resolution, and sometimes very buggy. If a customer is interested in this scheme, they will send over a person to assess your child in order to recommend the "best" plan for your family. This is an opportunity for the company to entice the consumer into spending more and more money compared to what they actually should by convincing the family that this programme is entirely unique due to it's features. What are these features? Let's look over them: You get to contact a teacher who can give advice on any topic your child is stuck on but it has to be during an extremely obscure timeframe which most likely doesn't resonate with your child's timetable (unless the child revises 24/7) - Your child receives access to every topic in the GCSE course, yet to access a specific topic, you need to use a buggy interface and even more obscure topic names without any system to tell you which ones you've done, unless you create an assessment programme, in which your child has to answer over 150+ questions on an extremely (I repeat) BUGGY interface, with no way of editing previous answers and afterwards, the system determines which topics your child needs to learn dependant on the assessment. Let's say that your son/daughter decides not to use exemplar for a short break (maybe 3-4 months) and the child has changed year group and requires to learn new topics that they have not yet reached on exemplar. This happened to my son, and he tried to contact the live support, yet they claimed that they could not move him up a year group and that he would have to complete all of his required tasks (which he may have already mastered at school) and waste a whole lot of time trying to progress the system to a point where the child can find the work actually useful. I completely understand that this programme has helped a multitude of families across the UK, yet the reality is, is that it is a complete waste of money and schools already probably have programmes such as Seneca Learning, Hegarty/Sparxmaths and any other programmes necessary for the child to help its learning progress. If I were you, I would stay far away from this moronic application and save lots and lots of money otherwise. Unless you are completely sure that your financial circumstances won't change, It's probably not the best way forwards. And anyhow, 400,000 pupils for 32 years is terrible numbers compared to Hegarty Maths' critically acclaimed status in the span of 10 years.
When we started we were NOT told that there we would be stuck in this for a year. Son didn't like it so after 3 months rang to cancel and was told they had just to find out that they where STILL taking 70 a month. When called they had conveniently no recollection or record of the cancellation request. At no time was I sent any email to ask if I wished to continue with the program or that they would without my consent.
Exemplar Education is an online platform dedicated to enhancing students' skills in mathematics and English. The company offers a structured learning environment where users can access a range of educational resources designed to improve their understanding and performance in these core subjects. With a focus on interactive lessons and personalized feedback, Exemplar Education aims to help learners build confidence and achieve academic success.
The target customers of Exemplar Education include students seeking to improve their grades, parents looking for supplemental educational resources for their children, and educators interested in providing additional support to their students. By utilizing modern technology and engaging content, the company strives to make learning more accessible and enjoyable for individuals at various educational levels.
