Finnair is Finland's national flag carrier airline that provides passenger and cargo transportation services. The company operates domestic and international flights, connecting Finland to destinations across Europe, Asia, and North America from its main hub at Helsinki Airport.
Finnair receives a mix of reviews, with many customers praising its reliable service and quality, particularly for business travel. Reviewers highlight the outstanding business class experience, noting comfortable lie-flat seats and attentive cabin crew.
The airline is recognized for its efficient connections through Helsinki, making it a preferred choice for corporate trips. However, some consumers express disappointment with customer service, particularly during flight cancellations, where rebooking processes can be frustrating and time-consuming. While many appreciate the competitive pricing and decent service quality for European flights, others find the overall experience to be average, lacking standout features. Despite some criticisms, Finnair generally maintains a positive reputation, especially for its business offerings.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
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Quick answers to the questions people ask most.
Finnair operates flights to over 100 destinations across Europe, Asia, and North America. The airline is particularly known for its extensive Asian network with routes to cities like Tokyo, Seoul, Bangkok, and Singapore. Helsinki serves as Finnair's main hub, offering convenient connections between Europe and Asia.
You can check in online through the Finnair website or mobile app starting 36 hours before departure for long-haul flights and 24 hours for European flights. Mobile check-in and airport kiosks are also available. Online check-in closes 1 hour before departure for European flights and 2 hours for intercontinental flights.
Baggage allowances vary by ticket type and destination. Economy Light tickets typically include only carry-on baggage, while Economy and Business Class include checked baggage. For specific weight limits and restrictions, check your ticket details or the Finnair website as allowances differ between European and long-haul flights.
You can reach Finnair customer service through their website's live chat, by phone, or via social media channels. Phone numbers vary by country and are available on their website. For non-urgent matters, you can also submit requests through their online contact form.
Finnair offers Economy, Premium Economy (on select routes), and Business Class. Business Class features lie-flat seats on long-haul flights, premium dining, and priority services. All classes include complimentary meals and beverages, with upgraded options in premium cabins.
Flight changes and cancellations are possible depending on your ticket type and fare conditions. Economy Light tickets typically have restrictions, while flexible fares allow changes with minimal fees. You can manage your booking online through the Finnair website or contact customer service for assistance.
Finnair Plus is the airline's frequent flyer program that allows you to earn and redeem points for flights and upgrades. Members earn points based on distance flown and ticket price, with elite tiers offering additional benefits like lounge access and priority boarding. The program is part of the oneworld alliance.
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Finnair follows current health authorities' guidelines and may require face masks depending on destination requirements. Enhanced cleaning procedures are maintained on aircraft and in airports. Passengers should check current travel restrictions and health requirements for their specific destinations before traveling.
Yes, Finnair provides special assistance services for passengers with reduced mobility, visual or hearing impairments, and other special needs. You should request assistance at least 48 hours before departure when booking or by contacting customer service. Services include wheelchair assistance, guide dog accommodation, and priority boarding.
Finnair offers seatback entertainment systems on long-haul flights with movies, TV shows, music, and games. WiFi is available on most aircraft for a fee, with different packages for browsing or streaming. Short-haul European flights may have streaming entertainment accessible via personal devices.
Finnair is Finland's national flag carrier airline that provides passenger and cargo transportation services. The company operates domestic and international flights, connecting Finland to destinations across Europe, Asia, and North America from its main hub at Helsinki Airport.
