Lei ZHU
1 review
Not recommended due to customer service
Really disappointed with my recent experience. For a company that knows they’ll face high order volumes during Black Friday, their dispatch and delivery handling was completely unacceptable. They promised fast-track delivery, yet “forgot” to use it and sent my order via standard delivery instead—and only admitted it after being confronted. The apology felt half-hearted and insincere. On top of that, they only ever provide updates when chased or caught out. As someone who has ordered from them multiple times, I expected to be treated like a valued customer, but this experience made it very clear that I’m not. Overall, extremely dissatisfied. I won’t be returning unless they seriously improve their communication and reliability.
