Galaxy Cruises is a reputable online platform specializing in providing cruise enthusiasts with comprehensive information and reviews about various cruise options. The company focuses on helping consumers navigate the vast array of cruise lines and itineraries available, making it easier for potential travelers to make informed decisions. Through user-generated reviews and ratings, Galaxy Cruises offers insights into the experiences of past passengers, enabling prospective customers to assess the quality of services and amenities offered by different cruise providers. Targeting individuals and families seeking memorable vacation experiences at sea, Galaxy Cruises caters to a diverse audience interested in exploring both popular and niche cruise destinations. By leveraging customer feedback, the company aims to enhance the planning process for travelers and foster a community of cruise lovers who share their insights and recommendations.
Galaxy Cruises receives overwhelmingly positive feedback from customers, with many praising the exceptional service provided by staff members like Adam, Brian, and Ziya. Reviewers highlight the straightforward booking process and the ability to customize itineraries, which contributes to a seamless experience.
Many express excitement about their upcoming cruises, noting the professionalism and responsiveness of the team. However, a few customers mention issues related to cabin arrangements and the overall company experience, indicating that there may be room for improvement in these areas. Despite these minor complaints, the general sentiment remains highly favorable, with consumers eager to recommend Galaxy Cruises for their travel needs. Overall, Galaxy Cruises is celebrated for its excellent service and customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.8 | 156 | 100% | +0.4 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.9 | 7 |
| Sep 24 | 4.8 | 6 |
| Oct 24 | 5.0 | 5 |
| Nov 24 | 4.6 | 5 |
| Dec 24 | — | 0 |
| Jan 25 | 4.9 | 8 |
| Feb 25 | 4.5 | 4 |
| Mar 25 | 4.2 | 5 |
| Apr 25 | 5.0 | 4 |
| May 25 | 5.0 | 1 |
| Jun 25 | 4.8 | 4 |
| Jul 25 | 5.0 | 14 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 156 most recent reviews.
“The sales process was very straightforward and Adam was particularly helpful and responsive throughout”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | −1% | 156 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Galaxy Cruises is #2 of 5 on overall rating in this group.
156 reviews of Galaxy Cruises. Filter by what matters to you.
Over a year ago
This is my first time booking with Galaxy and my first impressions are very positive. The sales process was very straightforward and Adam was particularly helpful and responsive throughout. Thank you... See more
Over a year ago
Adam was fantastic throughout our booking process He was so helpful and knowledgeable I would highly recommend him Looking forward to our bucket list trip in December
Over a year ago
The ultimate music cities and cruise holiday was booked for us by Ziya at Galaxy cruises, very friendly and knowledgeable, just looking forward to the cruise and stay package now.
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This is my first time booking with Galaxy and my first impressions are very positive. The sales process was very straightforward and Adam was particularly helpful and responsive throughout. Thank you Adam.
The initial booking process has been great with Brian, a very competitive price and was able to customise our itinerary to suit our needs. Very much looking forward to the holiday and hope the rest of the process will be just as smooth and well organised.
Adam was fantastic throughout our booking process He was so helpful and knowledgeable I would highly recommend him Looking forward to our bucket list trip in December
The ultimate music cities and cruise holiday was booked for us by Ziya at Galaxy cruises, very friendly and knowledgeable, just looking forward to the cruise and stay package now.
I knew exactly the package holiday and cruise that I wanted. After several attempts to agree and confirm the package with other cruise companies I eventually contacted Ziya at Galaxy Cruises. He was very patient and understood my every need and he was polite as he completed the requirements. He ensured all the detail was as I requested in a very professional manner. He is a credit to the Company and I am very pleased with the results. A big thank you to Ziya
Brian made the booking of our Japan holiday cruise very easy. He got us the best price and was very helpful at every stage of the booking. Would highly recommend.
I have contacted almost all companies to book me on the Norwegian Cruise and they all apologized and said the Cruise was full. It was only Galaxy Cruises that managed to actually book me one, and it was Ricky to be specific. He was a great help, he attended to all my need and managed to get me a great Cabin.
Great service, responsive and clearly understood my requirements. I have happily booked and will certainly book future trips too. Huge thanks goes to Ziya
Great service from Ziya, really responsive to any questions.
Ziya at galaxy cruises has been very helpful throughout our bookings and processing of our queries Very polite and approachable person
Shout out to Brian , who we booked with . He was great 👍 thanks for all your help. Rita D .
Always answered the phone and sorted queries with ease. Ziya was the man who looked after us and was always so polite and enthusiastic and made sure all was good.
My first booking with Galaxy was easy to accomplish. After seeing the cruise with flights and stopover that we wanted on their website I made a booking by phone. Brian was very helpful and sorted out our return flight to accommodate a private extension in Sydney.
Never having any business with Galaxy Cruises in the pass I was on my guard for any potential issues. However I'm very pleased to say that Brian and Ashley from the Sales team were extremely responsive to my enquiries. Brian was my main contact and did have extensive knowledge of his subject. I would not hesitate to do business with this organisation for future cruises.
After many conversations, requests and queries we finally booked a cruise for Jan 2027. Ricky was helpful and took great care to fulfil our needs. All very efficient. Let’s hope it will be a memorable cruise.
We had never used this cruise company before, and we were booking a long haul flight with a cruise, so we were nervous initially. But right from the initial contact, Brian Smith was fabulous. He returned phone calls and replied to emails very quickly. He gave detailed responses and answered all our questions quickly. Brian gave us complete confidence to go ahead and book our wonderful cruise. I would definitely recommend Galaxy Cruises, and I wouldn't hesitate to use them again.
Attentive to our needs. We needed several modifications; flights from Manchester, drinks package, specific hotel. Sam gave us options of flights and options of cabins. Sam gave us the opportunity to liaise and arrange our perfect trip.
Ziya has been most helpful with my enquiries which resulted in the booking of a 3 night stay in Singapore and 9 day cruise to Thailand and Vietnam in 2026. Can't wait for this trip.
We would thoroughly recommend Galaxy Cruises. We dealt with Brian and he was very thorough and sorted a good deal for us on a P&O cruise. We were very pleased that Galaxy Cruises (and Brian) were open and available on the phone on Bank Holiday Monday. Great service.
Brian is amazing in that he can change hotels and flights to suit your individual needs. It is the second time we have booked with him and he always returns my calls and replies to my emails. Five star service and I will continue to book with Galaxy Cruises.
Galaxy Cruises is a reputable online platform specializing in providing cruise enthusiasts with comprehensive information and reviews about various cruise options. The company focuses on helping consumers navigate the vast array of cruise lines and itineraries available, making it easier for potential travelers to make informed decisions. Through user-generated reviews and ratings, Galaxy Cruises offers insights into the experiences of past passengers, enabling prospective customers to assess the quality of services and amenities offered by different cruise providers. Targeting individuals and families seeking memorable vacation experiences at sea, Galaxy Cruises caters to a diverse audience interested in exploring both popular and niche cruise destinations. By leveraging customer feedback, the company aims to enhance the planning process for travelers and foster a community of cruise lovers who share their insights and recommendations.
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