Gusto is a cloud-based platform that provides payroll, benefits, and human resources services for small to medium-sized businesses. The company offers tools for processing payroll, managing employee benefits, handling tax compliance, and streamlining HR administrative tasks. Gusto serves as an integrated solution designed to help businesses manage their workforce operations from a single platform.
Gusto receives a generally positive reception from users, particularly for its payroll processing and user-friendly interface. Reviewers appreciate the platform's reliability, noting that payroll and tax filings are handled efficiently, with automatic updates for compliance being a significant advantage.
The onboarding process is frequently highlighted as excellent, with knowledgeable support staff aiding in setup. However, some customers express mixed experiences, mentioning occasional glitches with direct deposits and a desire for more advanced reporting features. While many find the pricing fair and the platform suitable for small businesses, a few users report that customer support can be slow to respond. Overall, Gusto is viewed as a solid choice for payroll and HR management, especially for startups and small teams.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · HR & Recruiting Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
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Quick answers to the questions people ask most.
Gusto is a comprehensive payroll, benefits, and HR platform designed for small to medium-sized businesses. We offer full-service payroll processing, employee benefits administration, workers' compensation, time tracking, and HR compliance tools all in one integrated system.
Gusto offers several pricing tiers starting at $40 per month plus $6 per employee per month for our Simple plan. Our Complete and Concierge plans offer additional features at higher price points, with custom pricing available for larger businesses.
Our customer support team is available Monday through Friday from 6 AM to 6 PM Pacific Time. We also offer 24/7 support for payroll emergencies and have extensive self-service resources available anytime through our help center.
You can reach our support team by phone at 1-800-936-0383, through live chat in your Gusto account, or by email. We also have a comprehensive help center with articles and tutorials for common questions.
Yes, Gusto automatically calculates, files, and pays your federal, state, and local payroll taxes. We also handle tax form preparation including W-2s and 1099s, and provide compliance support for various HR regulations.
Yes, Gusto offers mobile apps for both iOS and Android that allow you to run payroll, approve time off requests, and access key HR functions. Employees can also use the mobile app to view pay stubs, request time off, and update personal information.
Gusto provides access to health insurance, dental and vision plans, 401(k) retirement plans, workers' compensation, and commuter benefits. We work with top insurance carriers to offer competitive rates and help you find plans that fit your budget and employee needs.
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No, Gusto does not charge setup fees for new customers. We provide free onboarding support to help you migrate your payroll data and get your account configured properly.
Most businesses can complete their Gusto setup within 1-2 business days. Our onboarding specialists will guide you through importing employee data, setting up pay schedules, and configuring your account settings to ensure everything is ready for your first payroll run.
Gusto is a cloud-based platform that provides payroll, benefits, and human resources services for small to medium-sized businesses. The company offers tools for processing payroll, managing employee benefits, handling tax compliance, and streamlining HR administrative tasks. Gusto serves as an integrated solution designed to help businesses manage their workforce operations from a single platform.
