Reyna was helpful
Reyna was helpful, professional and knowledgeable.

Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
Jasmine Rico Ruiz was an outstanding client representative. She took a couple of situations with our rental property and quickly fixed what could have been difficult situations for my tenants.
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My check in was a little rough, my gps took me to the church across the street when I put the address for this complex in. I wasn't sure which building I was in when I made it here. The instructions said to use the Landing app to unlock the door, it should be updated to say you need the Latch app to open the door. I had to call the emergency line to get access with a temporary code. The instructions also said my door was the second on the right, which it is not. It would be nice if there were essentials, such as toilet paper, paper towel, dish soap, more washer pods and dishwasher pods for longer stays. Other than that, the place is clean, it's a nice area it seems. Parking is safe and easy to find. I love the amenities, the gym and pool as well as an area to clean your vehicle. Price is reasonable for what you get. I would recommend.
Wonderful renting platform with very helpful coordinators. Residents are in high-quality.
I think it’s a great option if you’re between places or cities and don’t mind paying a little more. The space is also very well furnished.
The apartment was just as described as well as the pictures. Check-in made simple with very detailed instructions. Michelle, the Manager in Huntsville was very proactive in assisting me to find a place in Cleveland, to be closer to my Mother, who isn't doing well. She definitely went the extra mile for me and I so appreciate it! I would highly recommend the Landing!
This was a great neighborhood! Went running for about 3 miles for two days to check things out! Very lovely! The complex was very quiet. Was weird checking in online, I was not comfortable giving out my personal info but once I realized that’s how I check in, made it easier. F er lt weird going in yo the asked office but then it all clicked. Communication was a little slow when trying to connect to the internet but I did get an answer. Then the pool was closed & was not communicated about those available to customers. Nice amenity to have. Parking was busy but always found a spot! Did I say quiet! So quiet. It was clean but I’m a cleaner so see everything! Love the checkout list, very helpful!
I worked with Carlo Dimas, who was very helpful and responsive in helping me to reserve a short-term apartment halfway across the country. He answered the phone (a rarity in the service industry these days) and always followed up on my questions and issues.
The website was very user friendly. Once I found an apartment in an area we felt safe in I reached out for assistance. Ernesto was a blessing. Patient with my many questions and extremely knowledgeable. We walked step by step through the process and wait for our May move in. Excellent Customer Service and very responsive. I will use Landing again and definately Ernesto! Regards, Carol
We using Hello Landing for our corporate housing since 2022. Its always pleasure to work with Hello Landing and specially with Jordan. She is absolutely amazing to help us in every way and has gone above and beyond for us. Everything is handled seamless and promptly.
Jazmine has been absolutely amazing and has gone above and beyond for me. She has truly made this process seamless and any issues that arose were handled promptly and without added stress to me. I will be using Hello Landing for all my corporate housing needs as well as referring HL to everyone.
We have been using Landing for short term stay for a while and booked many apartments. Landing makes the whole process oh so easy!! Excellent communication, friendly professional staffs, reliable local support and great teamwork. Their app is very convenient, too. We're glad Landing exists!!!
I stayed in two units this week. Everything from check in to the buildings have been perfect. My host went above and above to welcome me to the city.
Guest host Bobby is very responsive. I feel safe, valued, and well cared for.
Reyna was extremely helpful during our search for a 30 day rental (re-modeling) and during the verification process. We drove by the site yesterday and look forward to our stay.
Easy to access the home and great place.
We had an excellent experience with Landing, from their 24/7 support team to the overall cleanliness and consistency of the apartment. Everything was exactly as advertised, which unfortunately hasn’t been the case with other properties we've found on Marriott's Home & Villas platform. We're currently visiting different cities as part of a long-term plan to relocate, and we're actively considering to rent through Landing’s app for furnished apartments or go with options like Airbnb, Zillow, or Furnished Finders for homes. Landing has made a strong impression with their their service, reliability, and quality control set them apart. We’ve already referred several friends and family members to Landing. Their professionalism and consistency have earned our confidence, and we’ll continue to use them as we explore cities across the country. Highly recommend.
We had an urgent need for an apartment starting that weekend. We needed it close to the office since it was for an employee relocating to the area. Jazmin provided a perfect spot for a better price than other vendors I was checking with. The employee was able to check in easily just a couple of days after we booked the apartment, and he was pleased with the space and the location. Jazmin and Landing have quickly moved to the number one spot for temporary housing!
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
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