Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home.
The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
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Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.4
160
100%
+0.2
● Low
4.4 / 5 overall
=
160 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Sep 2025.
Last 3 months
4.6▲ 0.2
12-month avg
4.4
All-time
4.4
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Jan 25
5.0
2
Feb 25
3.8
19
Mar 25
4.5
21
Apr 25
4.6
27
May 25
4.4
16
Jun 25
3.9
14
Jul 25
4.7
20
Aug 25
4.5
31
Sep 25
4.6
10
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
Top praiseof 138 positive reviews
Customer service33%
45 mentions
Easy to use20%
28 mentions
Helpful support20%
27 mentions
Fast & efficient20%
27 mentions
“Great product and customer support (shoutout Anne in Denver”
On “Customer service” · Sep 15, 2025
Top complaintsof 21 negative reviews
Payment issues57%
12 mentions
Customer service52%
11 mentions
Response time29%
6 mentions
Cancellation29%
6 mentions
“Say my business doesn't exist”
On “Payment issues” · Aug 31, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
I would like to say that Max did a wonderful job service to me and taking care of me upon the rental once I got in there were a few issues with the apartment and Chris the property manager went above and beyond to accommodate me. if I had to rate the service, it would be an A+. I will refer other people here.
Muy bonitas propiedades equipadas con todo lo que necesitas.
Muy bonitas propiedades eqyipadas de todo lo que se necesita, bien confortable decoradas con buen gusto.. El equipo de Landing, todos excelentes profesionales muy eficientes, amables, en todo momento serviciales y de rapida atención.
I have thoroughly enjoyed my stays at the Landing! The apartments are extremely comfortable, clean and have all the amenities I have needed while being here for a family emergency. I also appreciate the apartment is so close to Baylor, White and Scott in Lakeway.
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I have booked multiple times at the Landing. The apartments are lovely and offer great value. Good communication and property managers are always accessible for questions. Thank you very much!
As my wife and I relocated from Georgia to Texas for new career opportunities, finding comfortable, furnished, and flexible housing was a top priority. Thanks to Landing, the process was effortless! Their service made it easy to settle into a beautiful temporary home, allowing us to focus on our next chapter without the stress of traditional leasing. Highly recommend for anyone navigating a move!
The customer support is impeccable and it’s not just from one representative but every single one. Hands down the best I’ve ever experienced which in turn helps me have a sound mind in my moving process
We rented an apartment through landing for one month. Price was reasonable apartment exceeded our expectations. Well stocked nice furniture good complex. Highly recommend
I live here now and I would recommend to anyone. Very secure building. Beautiful apartments. And very nice amenities. The roof tops are to die for. There is a 24hr gym for the workout gurus and there is a club room with games and other things. Nobody is ever up there so it’s literally first come first serve. I’ll be having a get together soon for my guest.
Beautiful, fully furnished apartment in a modern building. Clean and equipped with all essentials. The building offers excellent amenities, including a pool, gym, and friendly staff. Ideally located in a safe and convenient area.
Landing is the go to in corporate housing for me and my family. This company made things so easy for us during our housing transition. From the check in process to the very end everything has been smooth and easy. The staff is eager to help and they have made sure we are settling in with everything we need. Great company and we highly recommend. Would definitely use again.
Fabian was super helpful the whole time. He was always willing to hop on a call and explain things clearly. Really made the process way easier for me and I appreciate all the patience and time he took!
Jennie was very helpful and knowledgeable. She answered our all questions and quickly assisted us with our Landing membership and reservation details. We are throughly satisfied with her customer service.
Jorge was kind, efficient, patient and answered all my questions. He was quick to come up with the numbers needed and contrasted other options for me so I knew I made the right choice. Everything played out exactly as he told me it would. I'm very happy with his service!
Your company assisted us with a difficult situation when we needed short term, furnished rentals for our student interns. I am working with Jazmin Rico Ruiz, who was in communication with me daily until we found the right fit. She worked with my dates, was very pleasant, and responded quickly. I was very happy to have found the Landing and to work with Jazmin.
I've stayed with Landing in Aurora Colorado for a little over 2 years now, and have had an excellent experience with them. The entire process has been extremely easy with them, from move in to even changing apartments when I wanted something bigger.
Anne is the manager I've dealt with (whenever I had any questions), and she's always been very responsive and helpful!
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home.
The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.