Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
Landing receives high praise for its stylish and comfortable apartments, with many reviewers highlighting the quality of their stays and the excellent customer service provided by staff like Anne and Myleah. Customers appreciate the responsiveness and support during their stays, often describing their experiences as "great" and "fantastic." However, some negative feedback emerges regarding cleanliness issues, with a few guests reporting that their units were not properly cleaned upon check-in, leading to multiple relocations.
Additionally, there are complaints about difficulties in communication and service regarding business accounts. Despite these criticisms, the majority of reviews reflect a positive sentiment, showcasing Landing as a reliable choice for long-term stays. Overall, the sentiment leans towards a favorable experience with some room for improvement.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 160 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jan 25 | 5.0 | 2 |
| Feb 25 | 3.8 | 19 |
| Mar 25 | 4.5 | 21 |
| Apr 25 | 4.6 | 27 |
| May 25 | 4.4 | 16 |
| Jun 25 | 3.9 | 14 |
| Jul 25 | 4.7 | 20 |
| Aug 25 | 4.5 | 31 |
| Sep 25 | 4.6 | 10 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great product and customer support (shoutout Anne in Denver”
“Say my business doesn't exist”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 3.6 out of 5 (good) | 3.2 out of 5 (fair) | +5% | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Landing is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.2).
100 reviews of Landing. Filter by what matters to you.
Very good service. Anne has done a great job supporting our stay. Some initial problems checking in however. Beds were not made and had to do that ourselves. Maintenance issues were resolved promptly however. Recommend more information concerning parking and the use of two spots in garage. We were told that there should be two spots when we made our our initial reservation. However that was not the case.
Anne Shepard is AWESOME!! Appreciate the super fast responses to my inquiries and above-the-top personal service! Really makes everything smooth and easy. Very appreciated. A++
I stayed with Landing for a little over 6 months and overall had a positive experience. I had an issue with a leak coming from the unit above me during the middle of the night, and when I called I was pleasantly surprised to be moved to a new unit within 30 minutes, no cost to me. Anne was super communicative and made sure to do everything she could to make sure i was comfortable. Really appreciate her!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I love this place. Best Airbnb I've ever been to. My hospitality manager Shaunda is amazing!!! It’s so clean and spacious.
I’ve been with Landing for over a year now. I've stayed in a dozen locations across several states. I’m always impressed with the accommodations and ease of transfers. Recently I entered a low volume market and had a very difficult time with the app and bookings. Very frustrating. Fortunately I was lucky to have Anne Shepard as my area manager. She communicated with me outside of the app and was able to secure lodging for me. I can’t say how much this level of service helped me. I look forward to many more adventures with Landing.
My recent experience with Landing was outstanding, largely due to the exceptional support and customer service I received from Myleah. I had numerous questions throughout the process, and she patiently addressed each one with professionalism and care. Even when I felt uncertain, she took the time to personally guide me step by step, ensuring I was completely comfortable. The apartment itself was modern and well-equipped with up-to-date appliances, which made my stay even more enjoyable. While the guest parking was a little far (if carrying bags), I didn’t mind the extra steps. As someone who travels to Richmond frequently for work and school, this experience has solidified my decision; Landing will be my preferred choice moving forward.
The app and booking process was smooth and easy to navigate, but what really stood out about my experience was Lora, the city manager in Phoenix. Lora was super helpful, responsive, and a pleasure to work with. I always felt like she was looking out for me like I was one of her family.
Our newborn has been in the hospital since birth and we live 4 hours away from where he’s at. Lora with Landing has been so helpful in making sure we have a great experience where we’re staying. Landing has been a great option, instead of staying at hotels and not being able to cook your own meals. I would highly recommend!
Jaron has been so incredibly helpful throughout my stay. I have had a couple moments where I needed something explained or something repaired, and throughout it all Jaron has always been there via call or text to help. He’s consistently there so support and super graceful about it all. He’s the man!
Lora has been so helpful she has gone way above trying to make everything perfect.
The Landing is absolutely perfect for folks needing a top of the line yet short term place to stay. On my first day, I walked into the cleanest apartment I’ve even been in. They thought of everything and you are instantly home.
Our experience at Landing has been stellar. Colby, the manager, has been on top of requests, issues, available when needed, great customer service, the condos have been super clean , amenities have been great, the condo community pool, weight room and location have been exactly what we needed as we transition to a house. Would definitely stay here again.
Aphiena worked tirelessly to help us settle in and get all the access tools we needed. She was warm and friendly and most of all patient. An asset!!
Isaac was hands down the best representative I could’ve gotten! There was some discrepancy as Barsala recently joined The Landing platform and he went above and beyond to help me get the credits honored and will forever be grateful for him and his team!
I love the way the apartments are set up. The price is perfect for everything that is included. It’s giving me the chance to start my life over and it’s a huge relief.
Josh was phenomenal! Excellent service, and the apartment is gorgeous! Moving to a new city and unfamiliar with the area, Josh was able to find us an apartment near my work. Top-notch service!
I’m renting from Landing while relocating from the West Coast, and the experience has been excellent. The apartment is in a great, transit-friendly location overlooking a stream valley park. But what really stands out is the service. Alphiena, the area general manager and my point of contact with the apartment building, is outstanding. She anticipates needs before they become problems, communicates clearly, and resolves issues with remarkable speed. When I locked myself out this morning, one call had me back inside within minutes. That kind of personal, hands-on attention is rare, and it’s made this life transition so much easier.
We rented an apartment for the summer for our college aged daughter for her summer internship. From the initial booking process through to her recent move out, Landing provided a great and easy experience. Her apartment was adorable and comfy and in a very safe and secure area that was important to this mom. Landing’s app is easy to use to stay across payments and any needs that arose. They were very responsive to the one maintenance call that we had. I’d like to give a special shout out and appreciation for Caroline, who was our Landing agent in Fort Worth - Sweet, kind and very attentive. I love the Landing model. It’s a great solution for short term living arrangements! I would use them again!
Excellent response time to any questions before and after move in. Before is typical of most places, after you're in is usually not very good. However, was pleasantly surprised by the quick response and action on items post move in. Much appreciated.
Landing is a company that specializes in providing furnished apartments for short and monthly stays across more than 250 cities in the United States. Their offerings include fully-furnished accommodations equipped with full kitchens and premium amenities, catering to individuals and families seeking comfortable living spaces that combine the convenience of hotel services with the comforts of home. The company's target market includes both leisure travelers and business professionals, as well as corporate clients requiring tailored housing solutions. Landing emphasizes flexibility in stays, with easy check-in and check-out processes, and 24/7 local support to assist guests throughout their experience. Additionally, the company is committed to social responsibility through its "Homes for Healing" initiative, which offers no-cost housing for families traveling for pediatric care.
This profile hasn't been claimed by the business owner.
