HomeAway is a vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows homeowners to list their properties for rent while providing travelers with an alternative to traditional hotels through access to houses, apartments, and other residential properties. HomeAway facilitates bookings and payments between hosts and guests for vacation rental stays.
HomeAway receives a generally positive reception from users, with many praising its selection of unique properties and the straightforward booking process. Reviewers appreciate the platform's ability to provide memorable stays, such as in a converted lighthouse, and find the verification process reassuring.
The website is noted for its user-friendly interface and effective search functionality, making it a reliable choice for both leisure and business travel. However, some customers express dissatisfaction with the cancellation experience, citing frustrating refund processes and varying policies that can lead to disappointment. Additionally, while the service fees are acknowledged as a drawback, many still feel the overall value is worth it. Overall, HomeAway is seen as a solid option for vacation rentals, despite some areas needing improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Homeaway. Filter by what matters to you.
7 months ago
The website works fine and has good search functionality. Some property listings could use more recent photos though, and the mobile app feels a bit clunky compared to the desktop version.
7 months ago
The platform itself is user-friendly and I found a great rental for our beach trip. However, when we had an issue with the property owner not responding, it took HomeAway's support team three days to... See more
7 months ago
I use HomeAway regularly for extended business trips when I need more space than a hotel room. The monthly rental options are convenient and most hosts are professional and responsive.
7 months ago
Booked a cabin through HomeAway and everything went smoothly from start to finish. The photos matched reality and the booking process was straightforward. Will definitely use again for future trips.
Quick answers to the questions people ask most.
HomeAway is a vacation rental platform that connects property owners with travelers looking for short-term accommodations. The service allows homeowners to list their properties and travelers to search, book, and stay in vacation rentals worldwide.
You can contact HomeAway customer support through their website's help center, by phone, or through live chat. Support is available 24/7 for urgent booking issues and general inquiries.
Booking and cancellation policies vary by individual property and are set by each property owner. You can view the specific cancellation policy for each listing before booking, and policies typically range from flexible to strict depending on the property.
HomeAway offers different pricing models including annual subscription fees and pay-per-booking options. Specific pricing varies by location and package selected, so it's best to check their website for current rates in your area.
Yes, HomeAway uses secure payment processing and offers various protection programs for both travelers and property owners. They also provide customer support and have policies in place to help resolve disputes.
Most properties on HomeAway can be booked up to 12-24 months in advance, depending on the owner's availability calendar. Some properties may have shorter booking windows based on the owner's preferences.
HomeAway provides customer support to help resolve issues during your stay. They offer a Book with Confidence Guarantee that may provide assistance with finding alternative accommodations or refunds in certain circumstances.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The website works fine and has good search functionality. Some property listings could use more recent photos though, and the mobile app feels a bit clunky compared to the desktop version.
The platform itself is user-friendly and I found a great rental for our beach trip. However, when we had an issue with the property owner not responding, it took HomeAway's support team three days to get back to us. The resolution was fair, but the response time could be better.
I use HomeAway regularly for extended business trips when I need more space than a hotel room. The monthly rental options are convenient and most hosts are professional and responsive.
Booked a cabin through HomeAway and everything went smoothly from start to finish. The photos matched reality and the booking process was straightforward. Will definitely use again for future trips.
No major complaints - does exactly what you'd expect from a vacation rental platform.
Used HomeAway for a ski trip rental and was pleased with the selection and booking process. The property was as advertised and the host provided helpful local recommendations. The security deposit return took a bit longer than expected but wasn't a major issue.
I've used HomeAway multiple times for family vacations and it's been fantastic. The search filters are really helpful and the property descriptions are usually accurate. Had one minor issue with a booking that customer service resolved quickly.
Love the selection of unique properties you can't find elsewhere. The booking process is simple and secure. My only complaint is the service fees can be pretty steep, especially for shorter stays.
While the platform has great properties, I had to cancel due to a family emergency and the refund process was frustrating. The cancellation policies vary by property and aren't always clear upfront.
HomeAway has some really special places you won't find on other platforms. Stayed in a converted lighthouse that was absolutely magical. The verification process gives me confidence in the bookings.
Perfect solution for our family reunion - found a house that accommodated 12 people comfortably. The messaging system with the host worked well and check-in was seamless.
Modifications and cancellations depend on the specific property's cancellation policy and the property owner's approval. You can request changes through your HomeAway account, but fees may apply based on the timing and policy terms.
Look for verified listings with detailed photos, comprehensive descriptions, and positive guest reviews. HomeAway also provides property verification services and encourages direct communication with property owners before booking.
HomeAway typically accepts major credit cards, debit cards, and PayPal for bookings. Payment methods may vary slightly by region and specific property, with full payment details provided during the checkout process.
HomeAway is a vacation rental marketplace that connects property owners with travelers seeking short-term accommodations. The platform allows homeowners to list their properties for rent while providing travelers with an alternative to traditional hotels through access to houses, apartments, and other residential properties. HomeAway facilitates bookings and payments between hosts and guests for vacation rental stays.
