HubSpot is a customer relationship management (CRM) and inbound marketing software platform that provides tools for sales, marketing, and customer service. The company offers cloud-based solutions including email marketing, content management, social media marketing, web analytics, and sales pipeline management to help businesses attract, engage, and retain customers. HubSpot serves businesses of various sizes with both free and paid software packages designed to streamline customer acquisition and relationship management processes.
Reviewers generally find HubSpot to be a reliable and feature-rich platform, particularly praising its excellent uptime, comprehensive integration capabilities, and effective marketing automation tools. Many users appreciate the extensive features that support scaling businesses, with some noting the impressive functionality of the free version.
However, there are common complaints regarding the platform's complexity, with new users often feeling overwhelmed by the interface and requiring training to navigate effectively. Additionally, a significant number of consumers express concerns about the pricing, describing it as too expensive for the value received, especially for small businesses. While the customer support is frequently highlighted as outstanding, the reporting tools are seen as clunky and in need of improvement.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · CRM Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 5.0 out of 5 (good) | 50 out of 100 | — | 5 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 |
12 reviews of Hubspot. Filter by what matters to you.
The number of apps and integrations available is impressive. Connected our accounting software, calendar, and social media tools without issues. Customer onboarding was thorough and helpful.
The platform is comprehensive but takes time to master. Love the integration capabilities and the mobile app works well. Some features feel overcomplicated when simpler solutions would work better. Overall satisfied with our decision to switch.
Been using HubSpot for 3+ years and it rarely lets us down. The uptime is excellent and new features are regularly added. Email deliverability is top-notch and the contact segmentation tools are powerful. Some features feel redundant but overall very satisfied.
HubSpot has transformed how we manage our sales pipeline and marketing campaigns. The CRM is intuitive and the email marketing tools are solid. However, the reporting features can be quite complex and sometimes slow to load. The price point is steep for smaller businesses, but the ROI has been worth it for us.
Quick answers to the questions people ask most.
HubSpot is a customer relationship management (CRM) platform that provides marketing, sales, customer service, and content management software. They offer tools for email marketing, lead generation, social media management, analytics, and website building. Their platform is designed to help businesses attract, engage, and delight customers throughout the entire customer journey.
HubSpot offers a free CRM with basic features including contact management, deal tracking, and limited marketing tools. They also provide paid plans with advanced features starting at various price points depending on the specific tools and functionality you need. The free version is suitable for small businesses getting started with CRM.
HubSpot provides customer support through multiple channels including live chat, email, and phone support. Paid customers receive priority support with faster response times. You can access support resources and contact options through your HubSpot account dashboard or their website.
HubSpot offers 24/7 support for customers on paid plans through their help desk and online resources. Phone support hours vary by region and plan level. Free users have access to community forums, knowledge base, and email support with longer response times.
Yes, HubSpot integrates with hundreds of popular business applications including Salesforce, Gmail, Outlook, WordPress, Shopify, and Zoom. They offer an App Marketplace with both free and paid integrations. Most integrations can be set up easily without technical expertise.
HubSpot provides data migration tools and services to help you import contacts, deals, and other data from spreadsheets or other CRM systems. They offer guided migration assistance and have detailed documentation for common data sources. Professional migration services are also available for complex transfers.
HubSpot offers extensive free training through HubSpot Academy, including certifications in marketing, sales, and customer service. They provide webinars, documentation, video tutorials, and a community forum. Paid customers may also receive onboarding assistance and dedicated customer success support.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
HubSpot maintains enterprise-level security with data encryption, regular security audits, and compliance with regulations like GDPR and CCPA. They use secure data centers and provide features like two-factor authentication and single sign-on. Your data is backed up regularly and protected against unauthorized access.
Yes, you can cancel your HubSpot subscription at any time, though annual plans may have specific terms. When you cancel, you'll retain access to your paid features until the end of your billing period. Your data will be preserved, and you can downgrade to the free plan to maintain basic access to your information.
HubSpot is a customer relationship management (CRM) and inbound marketing software platform that provides tools for sales, marketing, and customer service. The company offers cloud-based solutions including email marketing, content management, social media marketing, web analytics, and sales pipeline management to help businesses attract, engage, and retain customers. HubSpot serves businesses of various sizes with both free and paid software packages designed to streamline customer acquisition and relationship management processes.
