Jackrabbit is a business services company that provides software solutions for class-based businesses such as dance studios, gymnastics centers, swim schools, and martial arts academies. The platform offers features including class scheduling, student enrollment management, payment processing, and communication tools designed to streamline administrative operations for activity-based businesses.
Reviewers generally appreciate Jackrabbit for its knowledgeable team and effective services, particularly in areas like IT management and business consulting. Many customers highlight the outstanding support team, noting their responsiveness and ability to explain complex issues clearly.
Positive experiences include thorough business audits that uncover significant cost savings and seamless bookkeeping services. However, some consumers express disappointment with follow-through, citing issues with late deliverables and inconsistent communication after initial consultations. Others mention slow response times, which detracts from an otherwise competent service. Overall, while Jackrabbit has proven to be a reliable partner for many, there are notable areas for improvement in execution and communication.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Software & SaaS.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 67 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 |
12 reviews of Jackrabbit. Filter by what matters to you.
Jackrabbit has been managing our IT services for two years now. Their support team is fantastic - always available when we need them and they explain technical issues in terms we can understand. Pricing is competitive and we've had minimal downtime since switching to them.
Jackrabbit has been handling our payroll and HR services for over a year now. Their team is incredibly responsive and knowledgeable. We switched from a larger company and the personalized attention has been night and day. Only minor complaint is their online portal could use some modernizing, but the functionality is solid.
Cannot recommend Jackrabbit highly enough! They completely revamped our inventory management system and the results speak for themselves. Our efficiency increased by 40% within three months. The team was professional, met every deadline, and provided excellent training for our staff.
Quick answers to the questions people ask most.
Jackrabbit offers comprehensive business management software solutions, specializing in class scheduling, payment processing, and customer management for activity-based businesses. Their platform is designed for dance studios, gymnastics centers, swim schools, and other recreational facilities.
Customer support is available Monday through Friday from 8:00 AM to 8:00 PM EST. Weekend support may be limited, but urgent technical issues can often be addressed through their online help center and documentation.
You can reach customer support through phone, email, or live chat through their website. Phone support is the fastest option for urgent issues, while email is best for detailed technical questions.
Yes, Jackrabbit typically offers a free trial period for new customers to test their software features. The trial length and specific terms may vary, so it's best to contact their sales team for current offerings.
Cancellation policies vary depending on your subscription plan and contract terms. Most customers can cancel with 30 days written notice, but specific terms should be reviewed in your service agreement.
Yes, Jackrabbit offers integrations with popular accounting software like QuickBooks, as well as various payment processors and marketing tools. Their API also allows for custom integrations with other business systems.
Jackrabbit provides onboarding support and training resources for new customers. This includes guided setup assistance, training sessions, and comprehensive documentation to help you get started quickly.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Hired them for a complete business process audit and was blown away by the thoroughness and insights. They identified cost savings we never would have found on our own.
Jackrabbit typically accepts major credit cards and ACH bank transfers for subscription payments. Specific payment options may vary by plan, and they can provide details about accepted methods during the signup process.
Yes, Jackrabbit offers multiple pricing tiers based on business size and feature requirements. Plans typically scale with the number of active students or customers, with additional features available in higher-tier plans.
Jackrabbit implements industry-standard security measures including data encryption, secure servers, and regular backups. They are PCI DSS compliant for payment processing and follow strict data protection protocols to safeguard customer information.
Jackrabbit is a business services company that provides software solutions for class-based businesses such as dance studios, gymnastics centers, swim schools, and martial arts academies. The platform offers features including class scheduling, student enrollment management, payment processing, and communication tools designed to streamline administrative operations for activity-based businesses.
