Room for Improvement
The flight was fine, but I was disappointed with the cleanliness of the cabin. It could have been better maintained, especially during these times when hygiene is essential.
Jetstar Air is a low-cost airline based in Australia, offering domestic and international flight services. The airline is a subsidiary of Qantas and aims to provide affordable travel options while maintaining a focus on customer service. Jetstar operates a fleet of modern aircraft, catering to a wide range of destinations across various regions.
Jetstar Air receives a generally positive reception from customers, with many highlighting the excellent overall experience and on-time flights. Reviewers appreciate the friendly staff and comfortable seating, particularly for short trips, noting that the service often exceeds expectations.
Impressive customer support is frequently mentioned, especially regarding last-minute changes. However, some consumers express concerns about hidden fees for baggage and food, suggesting a need for greater transparency. Additionally, there are complaints about cabin cleanliness and limited in-flight entertainment options, indicating areas for improvement. Overall, Jetstar Air is seen as a solid choice for budget-conscious travelers, though there are aspects that could enhance the flying experience.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Jetstar Air. Filter by what matters to you.
The flight was fine, but I was disappointed with the cleanliness of the cabin. It could have been better maintained, especially during these times when hygiene is essential.
Quick answers to the questions people ask most.
Jetstar Air provides a range of services for business travelers, including priority boarding, extra legroom seating, and the option to purchase business class tickets on select flights.
Check-in for Jetstar Air flights typically opens 2 hours before departure and closes 30 minutes prior for domestic flights, and 60 minutes for international flights.
You can contact Jetstar Air customer service via their website, through their mobile app, or by calling their customer service hotline available in your region.
Jetstar Air's cancellation policy varies depending on the fare type purchased. Generally, non-refundable fares may not allow cancellations, while flexible fares offer the option to cancel with a fee.
Yes, Jetstar Air offers travel insurance that can be purchased at the time of booking or added later. It covers various circumstances including trip cancellations and medical emergencies.
Yes, Jetstar Air has a loyalty program called the Jetstar Frequent Flyer program, which allows travelers to earn points for flights that can be redeemed for rewards.
Jetstar Air has specific baggage allowances based on fare type, with additional fees for excess baggage. Passengers should check their fare conditions for detailed information.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, you can change your flight with Jetstar Air depending on your fare type. Changes can be made online through the Jetstar website or mobile app, and fees may apply.
Jetstar Air prioritizes safety with regular aircraft maintenance, safety training for crew members, and adherence to all regulatory requirements for air travel.
Jetstar Air accepts various payment methods including major credit cards, PayPal, and Jetstar gift vouchers, allowing flexibility for customers during the booking process.
Jetstar Air is a low-cost airline based in Australia, offering domestic and international flight services. The airline is a subsidiary of Qantas and aims to provide affordable travel options while maintaining a focus on customer service. Jetstar operates a fleet of modern aircraft, catering to a wide range of destinations across various regions.