Korean Air is South Korea's flag carrier and largest airline, providing domestic and international passenger and cargo transportation services. The company operates flights to destinations across Asia, Europe, North America, and other regions from its main hub at Incheon International Airport in Seoul. Korean Air also offers various aviation-related services including aircraft maintenance, ground handling, and logistics solutions.
Korean Air receives a generally positive reception from travelers, with many praising the high level of service and quality of food, particularly in business class. Reviewers highlight the friendly and attentive crew, comfortable seating, and delicious meals, such as bibimbap and Korean BBQ, as standout features.
The airline is noted for its punctuality and efficient check-in processes, making it a solid choice for both business and leisure travel. However, some customers express disappointment regarding the value for money, citing uncomfortable seating and outdated entertainment systems, particularly in economy class. A few reviews mention delays and a lack of communication during these instances, which detracts from the overall experience. Despite these criticisms, the majority of feedback reflects satisfaction with Korean Air's offerings.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Koreanair. Filter by what matters to you.
Expected more for what I paid. The seat was uncomfortable and the entertainment system was outdated with a poor selection. Food was below average and service felt rushed. The crew seemed overwhelmed and not very attentive to passenger needs.
Quick answers to the questions people ask most.
Korean Air's customer service is available 24/7 for reservations and general inquiries. You can contact them by phone, online chat, or visit their website for self-service options.
You can check in online through the Korean Air website or mobile app starting 48 hours before departure. Airport check-in counters typically open 3 hours before international flights and 2 hours before domestic flights.
Baggage allowances vary by ticket type and destination. Economy class typically allows one free checked bag up to 23kg for international flights, while carry-on bags must not exceed 10kg and fit within size restrictions.
You can reach Korean Air customer service by calling their toll-free number, using live chat on their website, or visiting a local office. Contact numbers vary by country and are available on their official website.
Cancellation policies depend on your ticket type and fare conditions. Refundable tickets can be cancelled with applicable fees, while non-refundable tickets may only be eligible for taxes and fees refund.
Yes, you can select seats during booking, online check-in, or through the mobile app. Some premium seats may require additional fees depending on your ticket type and SkyPass membership level.
Korean Air provides complimentary meals on most international flights, featuring both Korean and international cuisine options. Special dietary meals can be requested at least 24 hours before departure.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
You can join SkyPass, Korean Air's loyalty program, for free through their website or mobile app. Members earn miles on flights and partner services, which can be redeemed for award tickets and upgrades.
Korean Air follows international health guidelines including enhanced cleaning protocols, HEPA air filtration systems, and mask requirements. Specific entry requirements vary by destination and are updated regularly on their website.
Flight changes are possible depending on your fare type, with applicable fees and fare differences. Changes can be made online, through the mobile app, or by contacting customer service before your original departure time.
Korean Air is South Korea's flag carrier and largest airline, providing domestic and international passenger and cargo transportation services. The company operates flights to destinations across Asia, Europe, North America, and other regions from its main hub at Incheon International Airport in Seoul. Korean Air also offers various aviation-related services including aircraft maintenance, ground handling, and logistics solutions.
