LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
Lovers Canal Cruises receives a mixed reception from customers, with many expressing dissatisfaction regarding staff attitude and organization. Reviewers frequently mention rude interactions with staff, particularly at ticket counters, which detracts from the overall experience.
Additionally, numerous complaints highlight issues with overcrowded boats, long wait times, and a lack of clarity regarding ticketing and boarding procedures. Despite these negatives, some customers appreciate the opportunity to see Amsterdam's beautiful canals and learn about the city's history during the cruise. The ease of booking and the scenic views are noted as positives, but they are overshadowed by the frustrations related to service and logistics. Overall, the sentiment leans negative, with many suggesting potential customers reconsider their options.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 1,000 | 100% | +0.8 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 3 |
| Sep 24 | 3.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 1 |
| Dec 24 | 2.2 | 5 |
| Jan 25 | 1.2 | 9 |
| Feb 25 | — | 0 |
| Mar 25 | 1.0 | 2 |
| Apr 25 | 1.3 | 4 |
| May 25 | 2.7 | 3 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Makkelijke site, goed duidelijk”
“I would not recommend this company to anyone expecting even the most basic level of customer service and respect”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Website & app | Service | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 2.5 out of 5 (poor) | 2.5 out of 5 (poor) | −11% | 1,000 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 4.5 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Lovers Canal Cruises is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 2.5).
500 reviews of Lovers Canal Cruises. Filter by what matters to you.
I am so glad we got to see the most beautiful canals of Amsterdam from the water. You get to see and learn about the architecture and the history of the city. Our captain was fun and friendly, making some extra comments on top of the audio guide for a more personal experience.
Omdat we hele vriendelijke kapiteins hadden. We voelden ons enorm welkom. We mochten lekker voorin komen zitten, zodat we de licht- en kunstinstallaties nóg beter konden bekijken. We hadden het reuzegezellig en we hebben wat afgelachen! Deze twee heren Tom en Ed zijn echt twee toppers, die enorm vriendelijk, gastvrij en hilarisch zijn. De rondvaartboot was heerlijk warm, ik heb het wel eens anders meegemaakt. Het was lekker rustig op de grachten, we hadden een mooie heldere avond, zodat alle kunstwerken goed zichtbaar waren. Ik vond het kunstwerk met de draaiende fietswielen heel mooi, de vallende sterren, de projecties op gebouwen en niet te vergeten de Koikarper. Samantha- Joan.
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 53% are 1–2★.
We recently had the most amazing experience of a 4 course canal river cruise woth Canal Lovers Cruises in it was truly a magical evening. From time of arrival, through boarding to when we finished, everything was executed with grace and professionalism leaving us with unforgettable memories. The cruise began with a warm welcome from the friendly staff, who ensured that all guests were comfortable and well taken care of. As we set sail, the charming surroundings of the canal took my breath away. The scenery was simply stunning, with beautiful bridges, quaint buildings and many historical sites lining the waterway. The first course was served shortly after departure we had the exquisite smoked salmon with roast potato salad, followed by green pea soup with asparagus (left us wanting more) and of course the bread rolls and be a celiac wasnt a problem to this amazing crew. Each bite was bursting with flavor and perfectly complemented by the picturesque views outside. The attentive waitstaff made sure our glasses were always filled with refreshing drinks as we enjoyed the first course, we were very partial to the rose. As we continued our journey, the main course was served. It was a gastronomic delight, with a variety of options to cater to all tastes, we weren't disappointed with our choice of baked cod., it was cooked to perfection, with the freshest ingredients and exquisite presentation. The accompanying sides were equally delectable, making it a truly satisfying meal. As the sun began to set, the atmosphere on the cruise took on relaxed feel. The final course, a delectable dessert of tiramisu of Dutch "stroopwafels" to which the staff organised a slightly different delicious gluten free version and it was the perfect ending to a wonderful evening. It was the sweetest way to end the night and left me wanting more. Throughout the cruise, the staff was incredibly accommodating and went above and beyond to make sure everyone had a memorable experience, the catering staff should be highly commended nothing is a bother. The live commentary added to the ambiance and created a lovely background for conversation and relaxation. Overall, the 4 course canal river cruise was a truly extraordinary experience. The food, the service, and the atmosphere all surpassed my expectations and I would highly recommend it to anyone looking for a unique and unforgettable dining experience. We really wish to thank you for a truly magical evening.
Diner Cruise Lovers. Aanrader, lekker eten, vriendelijk personeel & een Kapitein die je op een leuke en luchtige manier guide door de grachten van Amsterdam. Wij hebben met 4 personen ontzettend genoten van zowel de stad als de totale beleving. Voor herhaling vatbaar.
Snelle afhandeling Nu uiteraard nog afwachten hoe de behandeling aan boord gaat zijn
leuke aanbieding via vriendenloterij als dag uitje met de kleinkinderen.
Makkelijk, snel, duidelijk. Kortom prima te doen
Zeer klantvriendelijke site
Makkelijk te boeken en een fantastische aanbieding voor de stadspashouders.
Snelle boeking en duidelijke vaar agenda.
It was really nice!
Einkauf war sehr einfach und schnell
LOVERS Canal Cruises is a premier provider of canal cruise experiences in Amsterdam, operating since 1956. The company offers a diverse range of cruises, including classic one-hour tours, evening excursions, and themed events such as the Amsterdam Light Festival cruise. With a focus on customer satisfaction, LOVERS Canal Cruises provides audio guides available in 19 languages, enabling guests to learn about the city's rich history and landmarks while enjoying scenic views from the water. Targeting both tourists and locals, LOVERS Canal Cruises caters to a wide audience seeking a unique way to explore Amsterdam's iconic canals. The company also offers various combi deals that allow customers to combine their canal cruise with other activities at discounted rates. With multiple departure locations and a commitment to exceptional service, LOVERS Canal Cruises is dedicated to providing memorable experiences for all visitors to Amsterdam.
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