I spoken to Daniella
I spoken to Daniella, this evening, very polite, and very understanding, I will look forward to hearing from her again, when my flight opens up, Many Thanks John Wayne Roberts

Neo Tourism is a travel agency based in the UK, specializing in crafting personalized travel experiences for customers seeking to explore global destinations. The company offers a comprehensive range of services, including flight bookings, hotel accommodations, tours, and transfers. With a focus on customer satisfaction, Neo Tourism caters to a diverse clientele, including families, vacationers, and adventure seekers, ensuring that each trip is tailored to individual preferences and needs. The agency provides expert assistance in both English and Tagalog, making it accessible to a wider audience. Additionally, Neo Tourism offers flexible payment plans with low deposits and installment options, ensuring that financial considerations are manageable for travelers. All international flights booked through the agency are ATOL protected, providing customers with peace of mind regarding their financial security while traveling. Overall, Neo Tourism aims to facilitate memorable travel experiences by combining expert guidance with competitive pricing.
Neo Tourism receives overwhelmingly positive feedback, with customers praising the helpfulness and professionalism of staff members like Emma, Daniella, and Anna. Reviewers frequently highlight the excellent service from start to finish, noting that agents are quick to respond and assist with travel plans, often securing great deals on flights and hotel packages.
Many express gratitude for the patience and understanding shown by the team, making the booking process smooth and stress-free. However, a few customers mention encountering minor issues during their travels, though these were generally resolved satisfactorily. Overall, Neo Tourism is highly recommended for its attentive service and commitment to customer satisfaction.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 669 | 100% | +0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 5.0 | 22 |
| Sep 24 | 5.0 | 13 |
| Oct 24 | 4.8 | 28 |
| Nov 24 | 4.8 | 28 |
| Dec 24 | 4.8 | 36 |
| Jan 25 | 5.0 | 27 |
| Feb 25 | 4.9 | 26 |
| Mar 25 | 4.7 | 23 |
| Apr 25 | 5.0 | 20 |
| May 25 | 4.9 | 30 |
| Jun 25 | 5.0 | 26 |
| Jul 25 | 4.9 | 31 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Emma is very patient helpful and kind”
“Not honest and not issuing the ticket after I had paid full price”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel Agencies.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.8 out of 5 (good) | +1% | 669 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | 3.4 out of 5 (fair) | −1% | 1,014 |
Bottom line: Neo Tourism is #2 of 5 on overall rating in this group.
669 reviews of Neo Tourism. Filter by what matters to you.
Over a year ago
I spoken to Daniella, this evening, very polite, and very understanding, I will look forward to hearing from her again, when my flight opens up, Many Thanks John Wayne Roberts
Over a year ago
Very excellent service from the start to finish. Very highly recommended. They will find you the best deal or promo so you can save money to buy PASALUBONG. .
Over a year ago
It’s A great service and I recommend My site … Amazing…….cheap flights and hotel package…. Ruben Treaty ……
Over a year ago
Emma is very patient helpful and kind.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I spoken to Daniella, this evening, very polite, and very understanding, I will look forward to hearing from her again, when my flight opens up, Many Thanks John Wayne Roberts
Very excellent service from the start to finish. Very highly recommended. They will find you the best deal or promo so you can save money to buy PASALUBONG. .
It’s A great service and I recommend My site … Amazing…….cheap flights and hotel package…. Ruben Treaty ……
Emma is very patient helpful and kind.
Good service Anna is very kind and helpful, constructive
Big thanks to miss Emma smith napakadaling kausapin, thank you mam kasi naka pag book n ng maaga ,
Good communication
Easy to talk and deal with very helpful thanks Janet
Janet is very helpful
I had some problems along the way but these were finally sorted out When all is finished i am happy with the service from anna and olivia and would happily use neo tourism again ....thankyou...
Fast, friendly service. Ms Jasmine is so helpful in assisting me in my travel plans.
Anna.is very helpful. She assist me right away and give me the information that i need. Surprisingly, she got me a flight very quickly and processed. I dont expect that fasr. Amazing!Witout a diubt i am coming back and recommend to a friend this service.
Your staff especially Daniela Brently who is always there to assist and help me find affordable ticket in going back to Philippines.
Ma'am Emma Smith is incredibly helpful and patient. I truly appreciated her attention and made the process stress free. Thank you!
I am grateful for the service. They are very prompt to respond and gave me a very good deal. Thank you to Ms Rachel Young who had been very patient to all my queries and request. She gave extra miles to give me the best price and deal. We will use them again, thanks to great service from Ms Rachel.
All I can say is thank you to Grace Miller for looking best cheap flights for my whole family, her expertise for her job role and surely recommend neo tourism to my friends and colleagues at work
Special thanks to Ms Anna Taylor for her patience and assistance. Excellent service. Ms Anna Taylor you are a 💎
Janet was very helpful. Looking for a flight consumes a lot of time but she made it easier for us. Me and my friend are already booked for our USA flight and looking forward to it.
Janet is the best agent to sort out all our travel needs…
Neo Tourism is a travel agency based in the UK, specializing in crafting personalized travel experiences for customers seeking to explore global destinations. The company offers a comprehensive range of services, including flight bookings, hotel accommodations, tours, and transfers. With a focus on customer satisfaction, Neo Tourism caters to a diverse clientele, including families, vacationers, and adventure seekers, ensuring that each trip is tailored to individual preferences and needs. The agency provides expert assistance in both English and Tagalog, making it accessible to a wider audience. Additionally, Neo Tourism offers flexible payment plans with low deposits and installment options, ensuring that financial considerations are manageable for travelers. All international flights booked through the agency are ATOL protected, providing customers with peace of mind regarding their financial security while traveling. Overall, Neo Tourism aims to facilitate memorable travel experiences by combining expert guidance with competitive pricing.
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