CrowdTrust is a comprehensive press release distribution and media outreach platform designed to assist businesses in effectively communicating their news and updates. The company offers a range of services including press release writing, distribution, and SEO optimization. By leveraging advanced technology and a team of expert PR strategists, CrowdTrust ensures that clients can reach their target audience efficiently and cost-effectively. The target market for CrowdTrust includes businesses of all sizes looking to enhance their visibility and media presence through optimized press releases. Their services cater to brands seeking to maintain a consistent content strategy while maximizing audience engagement. With a focus on delivering the right message at the right time, CrowdTrust aims to simplify the press release process for its clients.
Newswire.com garners a generally positive reception, with many reviewers praising its user-friendly platform and effective service. Customers appreciate the ease of use and the straightforward process for submitting press releases, often highlighting the helpfulness of the customer service team.
Positive experiences include quick responses from staff and successful coverage of releases. However, there are notable complaints regarding service reliability and financial practices. Several users report issues with unauthorized charges, difficulty in obtaining refunds, and rejected press releases without clear explanations. These negative experiences suggest a need for improvement in customer communication and transparency. Overall, while many find value in Newswire's offerings, concerns about service integrity and customer support persist.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 299 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Oct 24 | 1.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 2 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | — | 0 |
| Jun 25 | 1.0 | 1 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 299 most recent reviews.
“Customer Service was responsive”
“I called the customer service number - left a voicemail, and also emailed our account coordinator for help”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Marketing & Advertising.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.7 out of 5 (good) | — | 299 |
| 4.0 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 2.8 out of 5 (fair) | — | 1,000 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 1.4 out of 5 (poor) | — | 2.2 out of 5 (poor) | — | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | 2.2 out of 5 (poor) | 4.2 out of 5 (good) | +213% | 216 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 161 |
Bottom line: Newswire.com is #2 of 5 on overall rating in this group. On website & app, Terraboost Media scores higher (4.2 vs 3.7).
299 reviews of Newswire.com. Filter by what matters to you.
Over a year ago
Avoid this site, they will just steal your money and avoid any contact back. The best thing to do is to raise a visa dispute with this company. After reviewing other reviews, clearly, they do this all... See more
Over a year ago
Purchased a news release credit - went to use and it was not reflected in my account. I called the customer service number - left a voicemail, and also emailed our account coordinator for help. After... See more
Over a year ago
DO NOT USE THIS SERVICE - I signed up, created a press release, paid for it, then Newswire rejected it but kept my money. I been trying to get my money back for months without any luck...
Over a year ago
THEY SUCK !!!!!!!!!!!!!!!!!!!!!!!!!!! Jake in customer service needs training in "customer service". wouldn't recommend or use again.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Avoid this site, they will just steal your money and avoid any contact back. The best thing to do is to raise a visa dispute with this company. After reviewing other reviews, clearly, they do this all the time and think they can make up reasons not to publish your piece and steal your money.
Purchased a news release credit - went to use and it was not reflected in my account. I called the customer service number - left a voicemail, and also emailed our account coordinator for help. After getting her out of office, I was left with no choice but to buy another credit - news releases are timely! And, unfortunately, I thought they'd make it right. After getting an email response, I was told they don't issue refunds. So, although it was their error in not reflecting my purchase in my account - I am still out the $349. It's not a ton of money but it's HORRIFIC customer service. The back-and-forth emails were painful; I highly suggest you go with another, more professional service and skip newswire.
DO NOT USE THIS SERVICE - I signed up, created a press release, paid for it, then Newswire rejected it but kept my money. I been trying to get my money back for months without any luck...
THEY SUCK !!!!!!!!!!!!!!!!!!!!!!!!!!! Jake in customer service needs training in "customer service". wouldn't recommend or use again.
While browsing the site I discovered that they seem to fail in their due diligence to make any effort to verify the claims made by some of the organisations they allow to display "news" items. In particular an article about the WTC Group limited, which was so obviously FAKE NEWS it was almost laughable. The article contained false information from an organisation that does not exist, this gives an air of credibility to a dubious organisation.
I went with Newswire for a press release and the experience has been horrible from beginning to end. Our publication was rejected for "not being suitable for publication" so we cleaned it up and removed all the elements that went against their very strict guidelines, and it still got rejected. I reached out for multiple days calling, emailing, and contacting support via website to get a refund, and finally someone got back to me. HOWEVER, they said that they are unable to issue a refund. This makes zero sense to me as I paid for a service, they did not publish it, and now refuse to give me my money back. I expressed my situation and how ridiculous it is to not offer a refund, but they are double downing that no refund will be offered cause someone took 3 minutes to review my 300 word publication. Extremely shady business practice and I would never recommend anyone use this service. Potentially a scam.
I had a frustrating experience with this company, and I feel compelled to share my concerns. Recently, I was hit with an unauthorized charge for thousands of dollars for a renewal I did not intend to make. Their support number leads to a dead line, and the support page is inactive, making it nearly impossible to get help. What’s more concerning is the lack of timely responses to my inquiries. It feels like a shady practice to charge customers without prior consent, especially when they don't allow you to remove the credit card you have on file. This experience has left me feeling uneasy about their business practices, and I would not recommend them based on my experience.
I was pitched by Newswire sales manager after forking up $1200 for a single release that was to have premium entertainment journalists exposure. Nope. It went to farming community news and other non significant distribution I discovered. But not before I forked out another $24,000 for special distribution of my specific release needs only to discover after paying it was eliminated and something else written that didn’t relate to what I provided and verified they would do! False promises and bait and switch. After a single month of 4 unsatisfactory rewrites to no avail I knew it was a lost cause. after terminating and asking for refund they refuse to pay prorated payment of unused services. I have to fight now to get my money balance refunded! Users BEWARE
Worked with Leslie Willis to get our client's account setup, and she answered every question, discussed the best pricing options for the schedule and number of releases we are planning for the next 2 years, asked questions about my experience with them to learn more, told me about upcoming programs and generally made the whole interaction delightful. Easy to work with, great reach and seems to really get their customers needs.
I thought initially I was dealing with a respected reliable industry standard when it come to sending out press releases. I paid for my release every thing looked good I was promised Net 30 and off that promise I paid extra to add a photo thinking I had plenty of time to pay. I was wrong not only did they charge me a day after the release they also over charged me claiming I went over my 400 word count which I did not according to google docs. I contacted my onboard specialist and Jennifer reviewed my release and agreed I DID NOT go over my word count. I immediately contacted my bank and filed a dispute for the overcharge. They claimed PR Newswire refused to charge me back for my $175 over payment and told me to contact the company. I spoke to billing over the phone and they said they have no power to do anything that Jennifer my onboard specialist have the power to issue the refund. Now Jennifer is telling me she has no power to issue the refund only billing can do it. After posting my earlier negative one star review I was contacted two days ago saying my refund will be issued I finally got my refund today after waiting 2 months.
The process was effortless and straight forward. The website was easy to use.
Customer Service was responsive. Some additional explanation on the site as you go through the process would be helpful, but Sammi was great and followed up with me during the process. Would use your service again.
Newswire - Very effective platform - Enjoyed doing business with them -
I'm grateful for the quick reaction of the editors and the suggestions they provided so that the article would meet the requirements. Moreover, the system was easily understandable, thus, the publication process went smoothly. Thank you.
The platform was easy to use and we were able to get a lot of great coverage. We were impressed with our first release with NewsWire. The day before the release date, we had a last-minute change from our partner. I was very happy to see that NewsWire was able to review the change, approve it, and have my release ready to go within an hour of my submitting the change.
My press release was automatically posted on a few hundred garbage 'news' websites that basically only exist to automatically post press releases. I doubt anybody is actually visiting these sites. It was also posted on a few bigger sites as promised (AP news, Yahoo News, etc) but you can basically only find the information via direct link - you can't actually find it in any of the normal news sections. Basically, the news was not picked up by any actual journalists and so realistically, no normal person is going to actually see the info. I found it to be a huge waste of time, and it drove no noticeable traffic to my website. Maybe useful if you are starting from nothing and have zero links pointing to your site, but absolutely not worth the money if you are established. I would have given 0 stars but I requested a refund and they did provide it without much hassle. So a few stars for the customer service.
You are a good and honest service. Five big stars! ⭐️⭐️⭐️⭐️⭐️
The customer service was great. Erica was very helpful and me edits were taken care of right away.
Very easy to submit a press release and the news got distributed as promised.
Easy to work with, quick and responsive. Will use you again soon!
CrowdTrust is a comprehensive press release distribution and media outreach platform designed to assist businesses in effectively communicating their news and updates. The company offers a range of services including press release writing, distribution, and SEO optimization. By leveraging advanced technology and a team of expert PR strategists, CrowdTrust ensures that clients can reach their target audience efficiently and cost-effectively. The target market for CrowdTrust includes businesses of all sizes looking to enhance their visibility and media presence through optimized press releases. Their services cater to brands seeking to maintain a consistent content strategy while maximizing audience engagement. With a focus on delivering the right message at the right time, CrowdTrust aims to simplify the press release process for its clients.
This profile hasn't been claimed by the business owner.
