Okendo is a customer review and user-generated content platform that helps e-commerce businesses collect, manage, and display customer reviews and ratings. The platform provides tools for gathering product reviews, photos, and videos from customers to help build social proof and enhance online shopping experiences. Okendo typically integrates with popular e-commerce platforms to streamline the review collection and display process for online retailers.
Okendo receives a generally positive reception from users, with many praising its reliability and user-friendly interface. Reviewers highlight the effectiveness of the review moderation tools and the seamless integration with existing tech stacks, particularly noting the clear API documentation and flawless Shopify integration.
The platform enhances product pages with photo and video reviews, significantly boosting social proof and review submissions. However, some customers express concerns about the pricing, feeling that the platform may not be worth the cost, especially since certain features are locked behind higher-tier plans. While the core functionalities are solid, there are mentions of slow loading times during peak hours and a desire for more customization options in the analytics dashboard.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 50 out of 100 | — | 0 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
12 reviews of Okendo. Filter by what matters to you.
While the core features work fine, I've encountered some glitches with the mobile interface. Customer support was helpful in resolving issues, but it took longer than expected. The pricing model could be more transparent.
The platform does what it promises but feels a bit pricey for smaller businesses. The analytics dashboard is helpful though I wish there were more customization options for the review widgets.
The basic review collection works well, but some advanced features feel clunky. Loading times can be slow during peak hours. Still better than our previous provider though.
Quick answers to the questions people ask most.
Okendo is a customer review and user-generated content platform that helps businesses collect, manage, and display customer reviews and ratings. They also provide tools for product reviews, photo and video reviews, Q&A functionality, and customer surveys to help businesses build trust and increase conversions.
You can contact Okendo support through their help center at help.okendo.com or by submitting a support ticket through your dashboard. They also offer live chat support and email assistance for technical questions and account management.
Okendo provides support Monday through Friday during standard business hours in multiple time zones. Their help center and documentation are available 24/7, and they typically respond to support tickets within 24 hours during business days.
Okendo integrates with major e-commerce platforms including Shopify, Shopify Plus, BigCommerce, and WooCommerce. They also offer API integrations for custom platforms and can work with other popular e-commerce solutions.
Okendo offers tiered pricing plans based on monthly orders and features needed, starting with a free plan for small businesses. Paid plans include additional features like advanced customization, integrations, and priority support, with pricing available upon request for enterprise solutions.
Okendo uses verified purchase validation to ensure only real customers can leave reviews. They also employ automated fraud detection, manual moderation tools, and compliance with review authenticity standards to maintain review integrity.
Yes, Okendo offers extensive customization options to match your brand's look and feel. You can customize colors, fonts, layouts, and review display formats, and they provide CSS customization options for advanced styling needs.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Yes, Okendo offers a free plan for businesses with up to 50 orders per month. They also provide free trials for their paid plans, allowing you to test premium features before committing to a subscription.
Okendo is GDPR compliant and follows strict data protection standards to safeguard customer information. They provide data processing agreements, secure data storage, and tools to help businesses comply with privacy regulations while collecting and displaying reviews.
Okendo offers comprehensive analytics including review performance metrics, conversion tracking, and customer sentiment analysis. Their dashboard provides insights on review collection rates, star rating distributions, and the impact of reviews on sales and customer engagement.
Okendo is a customer review and user-generated content platform that helps e-commerce businesses collect, manage, and display customer reviews and ratings. The platform provides tools for gathering product reviews, photos, and videos from customers to help build social proof and enhance online shopping experiences. Okendo typically integrates with popular e-commerce platforms to streamline the review collection and display process for online retailers.
