Very bad experience
Very bad experience. I booked flight for $220 and they charged $320 later to my card. I tried to contact the support but they are hanging out my call. Don’t book from this website. Fake one!

Ovago is a travel and tourism platform specializing in affordable flight bookings. The company offers a user-friendly interface where customers can search for and book flights from over 500 airlines, catering to a diverse range of travel needs including round-trip, one-way, and multi-city itineraries. Ovago is particularly focused on providing cost-effective travel solutions, featuring exclusive phone-only deals that allow customers to connect with travel experts for the best pricing options. Targeting budget-conscious travelers, Ovago aims to simplify the flight booking process while ensuring a variety of travel options are available. The platform serves individual travelers, families, and groups seeking economical travel arrangements for their next adventure. With a commitment to accessibility and customer support, Ovago positions itself as a reliable resource for those looking to save on air travel.
Ovago receives mixed feedback from customers, with a notable divide in experiences. Many reviewers praise the helpfulness and patience of the agents, highlighting positive interactions with staff like Raavi and Mr.
Olivia, who provide excellent customer support and assist with booking changes effectively. However, a significant portion of consumers express frustration over pricing issues, claiming that advertised rates are not honored and that unexpected price increases occur after booking. Complaints also mention difficulties in reaching customer service and resolving issues, such as name corrections on tickets. While some customers appreciate the deals and support they receive, others warn against potential pitfalls, labeling the company as unreliable. Overall, the sentiment leans towards caution, with many advising prospective travelers to be wary.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.0 | 60 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jan 2026.
| Month | Average | Reviews |
|---|---|---|
| Sep 25 | 4.2 | 5 |
| Oct 25 | 4.5 | 20 |
| Nov 25 | 5.0 | 11 |
| Dec 25 | 3.0 | 8 |
| Jan 26 | 3.0 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
“I had a small change to make to my booking and contacted Ovago’s support team—honestly one of the best experiences I’...”
“I booked my flight, entered all travler info, payment, etc”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Travel & Tourism.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.0 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | 3.1 out of 5 (fair) | 2.6 out of 5 (poor) | — | 60 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: Ovago is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.6).
60 reviews of Ovago. Filter by what matters to you.
Very bad experience. I booked flight for $220 and they charged $320 later to my card. I tried to contact the support but they are hanging out my call. Don’t book from this website. Fake one!
I booked my flight, entered all travler info, payment, etc. It was in process, just waiting for final approval. That is when the "agent" called me and texted there was an issue and price increased. They did not stand by the price, and were unhelpful in offering any solutions except to book with the airline directly.
I've been having trouble correcting my son's name to the correct sequence of first and last names for almost a month and they can't do anything about it. Next time, buy the ticket directly from the airline; OVAGO is a middleman that doesn't respect its customers and doesn't solve even the most basic problems! OVAGO gets a 0 rating.
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I wish I read deeper into these reviews before I engaged with this company. I had found Ovago through Kayak who showed them as a few hundred dollars cheaper than other options and at first was happy to be able to talk to a very responsive agent. I approved the ticket they proposed and entered my credit card information about about 1,200$ for my roundtrip tickets. I was then a bit unhappy to get an email that the price rose a few hundred dollars as they said a different passenger beat them to the deal. I agreed and gave them approval to charge my card the higher price. However I was astounded to get a roughly 120,000 dollar credit card charge that was immediately blocked by my card. I contacted customer support at Ovago about this and they claimed at first that I must be mistaken, I then provided proof of the charge and they said they would investigate. All the while, the same agent who charged me that huge amount kept emailing me trying to get me to pay. This comes across as a huge scam and I had to void my card so that this company could not attempt to try to drain my account at a later time. Edit: I see their reply. I have a record from my credit card company that a charge of over 100,000 dollars was made. Why dont you just admit it was an issue and say sorry? Because when you deny this, it makes it look like something much much worse.
If I could give this company zero stars, I would. I highly recommend you do not use them! After seeing positive reviews, we used them to book tickets to Spain and it has been an absolute disaster. Their customer service is terrible - they failed to confirm the price of the tickets listed when I made the booking, and in order to remedy this, I've been on the phone for hours and hours and hours with still no solution. I've been transferred to multiple different departments, told I was going to receive a call back and never did, been bounced around from agent to agent. Literally one of the most frustrating experiences I've ever had booking airlines flights. Again, I repeat, no matter what kind of a deal you think you're getting, do not use this company! It's so not worth it :(
Booking through this company was a massive mistake, and I regret it every day. I chose Ovago to save a couple hundred dollars on an international flight, and that “deal” has turned into months of frustration and stress. The airline canceled my flight. Under U.S. Department of Transportation (DOT) rules, when an airline cancels a flight, passengers are legally entitled to a full refund if they choose not to rebook. I chose not to rebook. End of story, or at least it should have been. Instead, Ovago has made getting my legally owed refund an absolute nightmare. Endless delays, excuses, and stonewalling, as if consumer protection laws are optional suggestions. I’m now going into my second month still waiting for my money, despite the cancellation being entirely out of my control and clearly covered by DOT refund requirements. Let me be crystal clear: when things go wrong, Ovago does not have your back. They will gladly take your money, then fight you every step of the way to give it back, even when the law is on your side. Save yourself the time, stress, and rage. Do not book through Ovago. Book directly with the airline and avoid this mess entirely. The small upfront savings are absolutely not worth the headache, delays, and disrespect.
Pricing for tickets advertised not honored. The possibility of price increases after booking a reservation was not clearly disclosed. This seems like a bait and switch practice.
Very bad website.. They try to scam it..
While OVAGO did provide the tickets promised I had a terrible experience with the eSim I purchased through them... it didn't work despite following all instructions and going through customer service. They then failed to respond for days while I'm in another country and would later not provide a refund for a service not provided. Very poor business practice and a complete lack of care for your customers. Will never use again.
I just booked the flight. They called me and said due to technical error, it didn't go through. Also told the price increased, they want to get more money from me. They are cheater. Never buy ticket from them. WORST experiance.
Everything went wrong. Pricing, luggage, returns from customer service. STAY AWAY!
We base in Canada. Month of June upon booking it’s all in CAD currency then suddenly upon paying it becomes USD we call the costume service after 1 weeks when I notice my bank the price we pay is not match, we feel scammed.Upon talking to costumer service they guarantee us to have free seats arrangement and $200 vouchers to use in our next flight, with me and my husband that time I’m not yet pregnant we have a peace of mind that everything is settled. Two week ago we call the OVAGO if we can change our seats arrangement for our long flight because I’m pregnant I need to be seat on the Aisle, costumer service the voice is Indian accent ok seat arrangement is change and you must pay $200 questions her why we need to pay if we just want to move our seats in aisle seat because I’m pregnant in first place we when we book our flight in the Philippines seats is already arranged who ever we spoke that time they guarantee us that everything is settled.Why they asking us to pay $200 Costumer service is a liar they don’t have a consideration. Be careful when you booking your flight with them pay attention to the currency they will tricks you. WE WILL NOT USE OVAGO again.
Ovago changed my flight to a different day than I booked and I paid extra for more comfortable seats-which they will not honor. This flight is still four months away! Ovago is the worst! After this review they called me a couple of times in the middle of the work day…no one on the other end. They left me messages concerning this review…so update: I booked directly through Delta for a couple hundred bucks more and have had no issue. I suggest you do the same.
I booked with this service for my first time leaving North America to travel overseas. I was traveling with my boyfriend, who booked separately and directly through the airlines. We ended up changing our travel dates and for him to change flights it was less than $200 through United. I had to email Ovago and was told it would cost $3,000 for the itinerary change! The original cost of the round trip was $1,686. I don’t even see how this is possible. I ended up booking a new flight through United for roughly $1,200. After completing the outgoing flight and arriving at my destination, I contacted them again to cancel my return trip, as I booked a new return because of their quoted price. They gave me a refund quote of $92.99 with $1593.66 as “non-refundable taxes and fees.” This literally makes no sense because where are the airline tickets priced into that? This is an awful service. DO NOT USE. Book directly with the airlines.
Ovago is a travel and tourism platform specializing in affordable flight bookings. The company offers a user-friendly interface where customers can search for and book flights from over 500 airlines, catering to a diverse range of travel needs including round-trip, one-way, and multi-city itineraries. Ovago is particularly focused on providing cost-effective travel solutions, featuring exclusive phone-only deals that allow customers to connect with travel experts for the best pricing options. Targeting budget-conscious travelers, Ovago aims to simplify the flight booking process while ensuring a variety of travel options are available. The platform serves individual travelers, families, and groups seeking economical travel arrangements for their next adventure. With a commitment to accessibility and customer support, Ovago positions itself as a reliable resource for those looking to save on air travel.
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