
Turkish Airlines is a prominent airline based in Turkey, offering a wide range of domestic and international flight services. The company operates a diverse fleet that connects passengers to numerous destinations across Europe, Asia, Africa, and the Americas. Turkish Airlines is known for its extensive network, catering to both leisure and business travelers seeking reliable air travel options. The airline focuses on providing a comprehensive travel experience, including in-flight services, cargo transport solutions, and loyalty programs designed to enhance customer satisfaction. Its primary customers include individual travelers, corporate clients, and freight shippers looking for efficient and cost-effective air transportation. With a commitment to safety and quality, Turkish Airlines aims to meet the diverse needs of its clientele in the competitive aviation market.
Turkish Airlines receives overwhelmingly negative feedback from customers, with many expressing frustration over flight delays and cancellations. Reviewers frequently mention issues with ticketing, including unauthorized charges and difficulties in modifying bookings.
Complaints about poor customer service are rampant, with many stating that contacting the airline is nearly impossible. Some travelers recount experiences of being stranded at airports, leading to significant disruptions in their travel plans. Despite a few mentions of satisfactory initial experiences, these are overshadowed by the overall dissatisfaction regarding the airline's reliability and transparency. The lack of responsiveness to customer concerns further exacerbates the negative sentiment. Overall, Turkish Airlines is viewed as an unreliable choice for air travel.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.0 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | — | 0 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 1.0 | 2 |
| Dec 24 | — | 0 |
| Jan 25 | — | 0 |
| Feb 25 | — | 0 |
| Mar 25 | — | 0 |
| Apr 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Alleen werkt het feedbackformulier nu niet en blijft de customer service ons naar dat formulier sturen”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
| 1.0 out of 5 (poor) | 100 out of 100 | 1.0 out of 5 (poor) | — | 14 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Turkish Airlines is #5 of 5 on overall rating in this group. On service, Evolution Travel scores higher (5.0 vs 1.0).
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Turkish Airlines is a prominent airline based in Turkey, offering a wide range of domestic and international flight services. The company operates a diverse fleet that connects passengers to numerous destinations across Europe, Asia, Africa, and the Americas. Turkish Airlines is known for its extensive network, catering to both leisure and business travelers seeking reliable air travel options. The airline focuses on providing a comprehensive travel experience, including in-flight services, cargo transport solutions, and loyalty programs designed to enhance customer satisfaction. Its primary customers include individual travelers, corporate clients, and freight shippers looking for efficient and cost-effective air transportation. With a commitment to safety and quality, Turkish Airlines aims to meet the diverse needs of its clientele in the competitive aviation market.
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