ReviewTrackers is a business service platform that helps companies monitor and manage their online reviews across multiple review sites and social media platforms. The service typically provides businesses with tools to track customer feedback, respond to reviews, and analyze reputation data to improve their online presence. The platform is designed to help businesses maintain visibility into their digital reputation and customer sentiment across various online channels.
Reviewers generally find ReviewTrackers to be a solid tool for managing customer feedback, highlighting its effectiveness in automating review monitoring and providing valuable insights through sentiment analysis. Many users appreciate the platform's ability to streamline review management across multiple locations, with features like location-specific dashboards and automated review invitations receiving particular praise.
However, some customers express disappointment regarding the value for money, feeling that the pricing does not align with the features offered, especially when compared to competitors. Additionally, while the core functionalities are well-received, there are mentions of a learning curve and occasional technical issues, particularly with API integrations.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Customer Support Tools.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 4.8 out of 5 (good) | 100 out of 100 | −2% | 93 | |
| 5.0 out of 5 (good) | 67 out of 100 | — | 22 |
12 reviews of Reviewtrackers. Filter by what matters to you.
7 months ago
We were manually checking review sites daily before finding ReviewTrackers. Now everything is automated and organized beautifully. The competitive intelligence features help us see how we stack up aga... See more
7 months ago
While the basic functionality works, I feel like we're paying premium prices for features that competitors offer at lower cost. The interface is nice but not revolutionary. Customer service is hit or... See more
7 months ago
The review monitoring works well and covers most major platforms. Customer support has been responsive when we've had questions. However, the reporting features could be more robust and the mobile app... See more
7 months ago
Been using this for 6 months and it's become part of our daily routine. The email summaries are helpful and the sentiment tracking gives us good visibility into customer satisfaction trends. Could use... See more
Quick answers to the questions people ask most.
ReviewTrackers is a reputation management platform that helps businesses monitor, manage, and respond to online reviews across multiple review sites. We provide review monitoring, sentiment analysis, competitive benchmarking, and automated review response tools to help businesses improve their online reputation.
ReviewTrackers monitors reviews from over 100+ review sites including Google, Facebook, Yelp, TripAdvisor, Amazon, Better Business Bureau, and industry-specific platforms. Our platform aggregates reviews from all major review sites into one centralized dashboard for easy management.
ReviewTrackers offers multiple pricing tiers based on the number of locations and features needed. Pricing starts with basic plans for single locations and scales up for enterprise-level businesses with multiple locations. Contact our sales team for a customized quote based on your specific needs.
Yes, ReviewTrackers offers a free trial so you can explore the platform and see how it works for your business. The trial includes access to key features like review monitoring and basic analytics. Sign up on our website to start your free trial.
You can contact our customer support team through multiple channels including email, phone, or live chat on our website. Our support team is available during business hours to help with technical issues, account questions, and platform guidance.
Yes, ReviewTrackers provides tools to help you craft professional responses to both positive and negative reviews. Our platform includes response templates, AI-powered suggestions, and best practice guidance to help you address customer concerns effectively and professionally.
Yes, ReviewTrackers takes data security seriously and uses industry-standard encryption and security measures to protect your business information. We are SOC 2 compliant and follow strict data privacy protocols to ensure your review data and business information remain secure.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We were manually checking review sites daily before finding ReviewTrackers. Now everything is automated and organized beautifully. The competitive intelligence features help us see how we stack up against local competitors. The ROI has been clear - we've improved our average rating and response time significantly since implementing this tool.
While the basic functionality works, I feel like we're paying premium prices for features that competitors offer at lower cost. The interface is nice but not revolutionary. Customer service is hit or miss.
The review monitoring works well and covers most major platforms. Customer support has been responsive when we've had questions. However, the reporting features could be more robust and the mobile app feels a bit clunky compared to the desktop version.
Been using this for 6 months and it's become part of our daily routine. The email summaries are helpful and the sentiment tracking gives us good visibility into customer satisfaction trends. Could use better integration with social media platforms beyond the basics.
The core review monitoring works fine, but I've had issues with the API integration not syncing properly with our CRM. When it works, it's great, but the technical hiccups are frustrating. Support usually resolves issues but it takes a few back-and-forth emails.
This has been a game-changer for our marketing team. We can now track reviews from Facebook, Google, Yelp, and industry-specific sites all in one place. The keyword alerts help us catch mentions we might have missed. The analytics dashboard provides great insights for our monthly reports. Highly recommend for any business serious about online reputation management.
Managing reviews for our 15 locations used to be a nightmare. ReviewTrackers makes it manageable with location-specific dashboards and team permissions. The automated review invitations have helped increase our review volume significantly. Worth every penny for businesses with multiple locations.
We've been using ReviewTrackers for about 8 months now and it's really helped us stay on top of our Google and Yelp reviews. The dashboard is clean and easy to navigate. The automated alerts are a lifesaver - we get notified immediately when new reviews come in so we can respond quickly. Only downside is the price point is a bit steep for smaller businesses.
Lots of useful features once you figure out how to use them all. The training materials could be better organized. Support team is knowledgeable but response times vary.
The review aggregation is helpful and the sentiment analysis gives us good insights into customer feedback trends. Setup was straightforward and the onboarding team was knowledgeable. My main complaint is that some of the filters don't work as intuitively as I'd expect, and occasionally reviews take longer to sync than advertised.
Reliable platform that delivers on its promises. The review response templates save time and the competitive analysis features are useful for benchmarking.
Perfect solution for managing reviews across multiple locations. Saves us hours each week.
ReviewTrackers typically detects new reviews within minutes to hours of them being posted, depending on the review platform. Our system continuously monitors your review sources and sends real-time alerts so you can respond promptly to new customer feedback.
Yes, ReviewTrackers is designed to handle single locations as well as multi-location businesses and franchises. You can monitor and manage reviews for all your locations from one centralized dashboard, with location-specific analytics and reporting capabilities.
Yes, ReviewTrackers offers integrations with popular business tools including CRM systems, marketing platforms, and business intelligence tools. These integrations help streamline your workflow and incorporate review data into your existing business processes.
ReviewTrackers is a business service platform that helps companies monitor and manage their online reviews across multiple review sites and social media platforms. The service typically provides businesses with tools to track customer feedback, respond to reviews, and analyze reputation data to improve their online presence. The platform is designed to help businesses maintain visibility into their digital reputation and customer sentiment across various online channels.
