Rex: Regional Express Airlines is an Australian airline that provides regional air travel services across various destinations in Australia. The company specializes in connecting smaller communities with major cities, catering primarily to business travelers, tourists, and residents in regional areas. Rex offers a range of flight options and additional services, including special assistance for passengers with disabilities and the carriage of live animals. Customers can access practical information on the airline's website, including booking options, baggage allowances, and travel requirements. Rex aims to meet the diverse needs of its passengers through services such as priority baggage handling and special provisions for unaccompanied minors and travelers with medical conditions. With a focus on regional connectivity, Rex plays a vital role in facilitating travel for those in less accessible areas.
Rex Airlines receives a mixed reception from customers, with many expressing dissatisfaction regarding flight reliability and customer service. While some reviewers highlight the helpful and friendly staff, describing their experience as "amazing" and praising the efficiency of service, a significant number of complaints focus on flight cancellations and delays, particularly from Sydney.
Customers report issues with booking processes, including sudden price changes and poor communication about flight status. Additionally, several reviews mention inadequate support from staff when problems arise, leading to frustration among travelers. Despite a few positive experiences, the overall sentiment leans negative due to the prevalence of critical feedback regarding flight operations and customer service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 24 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 24 most recent reviews.
“It is sad, to see that John, (the head of Rex and former PM), (with whom we have spoken, on the occasion) had no opti...”
“Rex truly are the worst airline I have ever travelled with”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.3 out of 5 (fair) | 2.1 out of 5 (poor) | 1.7 out of 5 (poor) | — | 24 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.8 out of 5 (good) | 3.5 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.6 out of 5 (good) | 4.5 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.6 out of 5 (good) | 4.9 out of 5 (good) | — | 1,050 |
Bottom line: Rex: Regional Express Airlines is #5 of 5 on overall rating in this group. On booking, Audley Travel scores higher (4.9 vs 1.7).
24 reviews of Rex: Regional Express Airlines. Filter by what matters to you.
I have flown with rex Airlines the last three years have been awful due to flight lateness flight cancelled flights rex should lift there game no use apolgishen to dissatisfied costumers it does not mean .much missed seeing my grandchildren due to late arrival into Perth see
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Polarized pattern: few middle ratings. 38% of recent reviews are 4–5★ and 63% are 1–2★.
Rex: Regional Express Airlines is an Australian airline that provides regional air travel services across various destinations in Australia. The company specializes in connecting smaller communities with major cities, catering primarily to business travelers, tourists, and residents in regional areas. Rex offers a range of flight options and additional services, including special assistance for passengers with disabilities and the carriage of live animals. Customers can access practical information on the airline's website, including booking options, baggage allowances, and travel requirements. Rex aims to meet the diverse needs of its passengers through services such as priority baggage handling and special provisions for unaccompanied minors and travelers with medical conditions. With a focus on regional connectivity, Rex plays a vital role in facilitating travel for those in less accessible areas.
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