Royal Jordanian Air is the flag carrier airline of Jordan, providing domestic and international passenger and cargo transportation services. The airline operates scheduled flights connecting Jordan to destinations across the Middle East, Europe, North America, and Asia from its hub at Queen Alia International Airport in Amman. As a full-service carrier, it offers various travel classes and services to accommodate business and leisure travelers.
Reviewers generally find Royal Jordanian Air to be a reliable choice for travel, highlighting the airline's punctual departures, clean aircraft, and friendly cabin crew. Many customers appreciate the efficient check-in process and the overall comfort of long-haul flights, particularly praising the business class service for its exceptional dining and attentive staff.
However, some consumers express dissatisfaction with customer service, noting frustrating experiences when dealing with schedule changes, including long wait times and inconsistent information. While the majority of flights meet expectations, a few reviews mention issues like spotty WiFi and delays during connections. Overall, Royal Jordanian Air is seen as a solid airline option, particularly for regional travel, but there are areas for improvement in customer service.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Airlines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,050 |
12 reviews of Royal Jordanian Air. Filter by what matters to you.
11 months ago
The direct flight portion was excellent with friendly staff and decent meals. However, my connecting flight in Amman was delayed by 3 hours with minimal communication from the ground crew. The lounge... See more
11 months ago
Good airline with competitive prices. Seats were comfortable and check-in process was smooth.
11 months ago
Solid choice for flights within the Middle East region. On-time performance was good and staff was helpful.
11 months ago
Flying with Royal Jordanian was a pleasant experience. The crew was professional and attentive throughout the flight. The food quality exceeded my expectations, especially for an airline meal. My only... See more
Quick answers to the questions people ask most.
Royal Jordanian operates flights to over 40 destinations across the Middle East, Europe, North America, Asia, and Africa. Major destinations include London, New York, Dubai, Cairo, Istanbul, and Bangkok. You can view the complete route map and schedules on their official website.
You can book flights through the Royal Jordanian website, mobile app, or by calling their reservation center. Tickets can also be purchased through authorized travel agents and at airport ticket counters.
Baggage allowances vary by ticket type and destination, typically ranging from 23-32kg for checked bags in economy class. Carry-on bags are generally limited to 7kg with specific size restrictions. Premium classes receive higher allowances.
Yes, online check-in is available starting 24 hours before departure through their website or mobile app. You can select seats, add services, and receive your boarding pass digitally.
Customer service is available 24/7 through their call center at +962 6 510 0000. You can also contact them via email, live chat on their website, or through their social media channels.
Royal Jordanian offers three main classes: Crown Class (business), Premium Economy, and Economy Class. Each class provides different levels of comfort, dining, and amenities based on the aircraft type and route.
Flight changes and cancellations are possible but depend on your ticket type and fare conditions. Flexible tickets allow free changes while restricted fares may incur fees. You can manage bookings online or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
The direct flight portion was excellent with friendly staff and decent meals. However, my connecting flight in Amman was delayed by 3 hours with minimal communication from the ground crew. The lounge access helped make the wait more bearable, but better coordination between flights would improve the overall experience significantly.
Good airline with competitive prices. Seats were comfortable and check-in process was smooth.
Solid choice for flights within the Middle East region. On-time performance was good and staff was helpful.
Flying with Royal Jordanian was a pleasant experience. The crew was professional and attentive throughout the flight. The food quality exceeded my expectations, especially for an airline meal. My only minor complaint would be the limited entertainment options compared to other carriers, but overall I'd definitely fly with them again.
Flew from New York to Amman and was impressed with the overall experience. Modern aircraft with good entertainment system and comfortable seating. The meal service featured some nice Middle Eastern options alongside international cuisine. Crew was multilingual and accommodating to various passenger needs.
While the flight itself went smoothly, dealing with customer service for a schedule change was frustrating. Long wait times on the phone and conflicting information from different representatives. The actual flight crew was much more professional than the ground support team.
Royal Jordanian lives up to its reputation for Middle Eastern hospitality. The cabin crew went above and beyond to ensure passenger comfort. The aircraft was clean and well-maintained. Baggage handling was efficient at both departure and arrival. Would recommend for business travel.
Upgraded to business class and it was worth every penny. Lie-flat seats, excellent dining options, and attentive service throughout the 8-hour flight. The crew remembered my preferences from earlier in the flight. Only downside was the boarding process took longer than expected, but the flight experience more than made up for it.
First time flying Royal Jordanian and was pleasantly surprised. The check-in process was efficient, boarding was organized, and the flight departed on time. Cabin crew was genuinely friendly and the meal quality was better than most airlines in this price range. Will definitely consider them for future Middle East travel.
Nothing extraordinary but met expectations for the fare paid. Clean cabin and professional crew. WiFi connection was spotty during the flight.
Consistently good experiences over multiple flights. Punctual departures, clean aircraft, and reasonable baggage policies. The frequent flyer program offers decent benefits too.
Average flight experience overall. The seat pitch was adequate for the price point, though legroom could be better on longer routes. Food service was timely but nothing special.
Yes, Royal Plus is Royal Jordanian's loyalty program offering three tiers: Blue, Silver, and Gold. Members earn miles on flights and partner services, which can be redeemed for free flights, upgrades, and other benefits.
Royal Jordanian follows international health protocols including enhanced cleaning procedures, HEPA air filtration systems, and mask requirements where mandated. Passengers should check current travel requirements and restrictions for their destination before traveling.
Royal Jordanian Air is the flag carrier airline of Jordan, providing domestic and international passenger and cargo transportation services. The airline operates scheduled flights connecting Jordan to destinations across the Middle East, Europe, North America, and Asia from its hub at Queen Alia International Airport in Amman. As a full-service carrier, it offers various travel classes and services to accommodate business and leisure travelers.
