Salesforce is a cloud-based software company that provides customer relationship management (CRM) services and enterprise applications. The platform offers tools for sales automation, customer service, marketing automation, and business analytics to help organizations manage customer interactions and data. Salesforce operates on a subscription-based model and serves businesses of various sizes across multiple industries.
Salesforce receives predominantly positive feedback, with many reviewers praising its powerful features and exceptional customer support. Users highlight the platform's ability to streamline sales processes, enhance workflow automation, and provide valuable analytics tools that significantly improve sales management.
The reporting dashboard and lead tracking capabilities are particularly noted as game changers for businesses. However, some customers express concerns about the platform's complexity, especially for smaller businesses that feel overwhelmed by its extensive features and high costs. While many appreciate the depth of customization available, others find the learning curve steep and the user interface outdated in certain areas. Overall, Salesforce is seen as a robust solution for larger organizations, though it may pose challenges for smaller teams.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · CRM Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 5.0 out of 5 (good) | 50 out of 100 | — | 5 | |
| 4.6 out of 5 (good) | 50 out of 100 | — | 581 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 |
12 reviews of Salesforce. Filter by what matters to you.
Does what it promises but the user interface feels outdated in some areas. Customer support is responsive though, and the mobile app works well for our field sales team. The price point is reasonable for what you get.
Had some initial setup challenges but their support team went above and beyond to help us configure everything properly. The training resources are comprehensive and the community forums are very helpful.
The platform delivers on its promises but the licensing costs can get out of hand quickly, especially when you add multiple users and premium features. Performance is solid and uptime is excellent.
This platform can do almost anything you need for CRM, but be prepared to invest serious time in training. The customization options are endless, which is both a blessing and a curse. Once your team gets up to speed, it's fantastic.
Quick answers to the questions people ask most.
Salesforce is a cloud-based customer relationship management (CRM) platform that helps businesses manage sales, marketing, customer service, and analytics. We offer a comprehensive suite of tools including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and custom app development through our platform.
Salesforce offers various pricing tiers starting from $25 per user per month for basic CRM features. Pricing varies based on the specific products you need, number of users, and feature requirements. Contact our sales team for a customized quote based on your business needs.
Yes, Salesforce offers free trials for most of our products, typically lasting 30 days. You can sign up for a trial directly on our website to explore the platform's features before making a purchase decision.
Salesforce provides 24/7 customer support through multiple channels including phone, email, live chat, and our comprehensive online help center. Premium support plans offer faster response times and dedicated support representatives.
Yes, Salesforce integrates with thousands of third-party applications through our AppExchange marketplace. We also provide robust APIs and integration tools to connect with existing business systems like ERP, accounting software, and marketing tools.
Salesforce maintains enterprise-grade security with features like data encryption, multi-factor authentication, and regular security audits. We comply with major industry standards including SOC 2, ISO 27001, and various regional data protection regulations like GDPR.
Yes, Salesforce offers extensive training resources including Trailhead (our free online learning platform), instructor-led training, and certification programs. We also provide implementation services through our professional services team and certified partner network.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Absolutely, Salesforce is designed to scale from small businesses to large enterprises. You can easily add users, upgrade to higher-tier plans, and add new products as your business grows without losing existing data or configurations.
You can get started by signing up for a free trial on our website or contacting our sales team for a personalized demo. Our team will help assess your needs and recommend the best Salesforce products for your business requirements.
Salesforce is a cloud-based software company that provides customer relationship management (CRM) services and enterprise applications. The platform offers tools for sales automation, customer service, marketing automation, and business analytics to help organizations manage customer interactions and data. Salesforce operates on a subscription-based model and serves businesses of various sizes across multiple industries.
