Smith & Friends Estate Agents is a property service provider located in the Tees Valley region of the UK, specializing in residential real estate. The company offers a range of services, including property sales, rentals, and property management. They cater to a diverse clientele, including first-time home buyers, investors, and individuals seeking to rent in areas such as Darlington, Hartlepool, and Middlesbrough. With a focus on various property types, including houses, flats, apartments, bungalows, and land, Smith & Friends Estate Agents aims to meet the needs of its customers by providing comprehensive listings and tailored real estate solutions. The company’s website, smith-and-friends.co.uk, features an easy-to-navigate search function that allows potential buyers and renters to filter properties by price, type, and other criteria, enhancing the overall user experience.
Smith & Friends Estate Agents receives overwhelmingly positive feedback, with many reviewers praising the excellent service and helpfulness of the staff. Customers frequently highlight the friendly and professional demeanor of the team, noting their ability to keep clients informed throughout the process.
For instance, several reviews commend specific agents like Lindsey, Claire, and Rachel for their support during stressful transactions. However, some consumers express concerns about communication issues, particularly regarding updates after properties go to auction and the feeling of being passed between agents without clear responsibility. Despite these criticisms, the overall sentiment remains highly favorable, with most people expressing satisfaction and recommending the agency for its dedication and effective service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 833 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.8 | 19 |
| Sep 24 | 4.5 | 22 |
| Oct 24 | 4.5 | 33 |
| Nov 24 | 5.0 | 12 |
| Dec 24 | 5.0 | 8 |
| Jan 25 | 5.0 | 22 |
| Feb 25 | 4.8 | 18 |
| Mar 25 | 4.8 | 36 |
| Apr 25 | 4.8 | 16 |
| May 25 | 4.3 | 14 |
| Jun 25 | 5.0 | 6 |
| Jul 25 | 4.7 | 30 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful”
“Poor viewing, lack of and misinformation given re presence of CCTV and property access/shared access, poor handover o...”
500 reviews of Smith & Friends Estate Agents. Filter by what matters to you.
Over a year ago
We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant a... See more
Over a year ago
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got throug... See more
Over a year ago
Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.
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We sold our house in thornaby through smith and friends and Lindsey and Claire couldn't have been more helpful. We pretty much left it all up to them and They made the whole experience very pleasant and easy for us. We can't fault their communication and attention to detail and work ethic. We would highly recommend them for future house sales
Very stressful time with solicitors but with the help of Rachel who helped every step of the way kept us up to date with what was happening and advising what steps to take . Would not have got through it without her
Good services
Lack of communication after it went to auction between yourselves and auction house, and misinformed about the auction process.
Very good staff recommendation 👍🏻
Lack on communication, passed from agent to agent without anyone taking responsibility. Constantly chasing them. Updates very few and far between. Highly disappointed. Would not use again, would not recommend.
Fab, kept us informed every step of the way for our mams property. Very professional and efficient. Couldn't recommend more. Over the moon Thanks for selling my mams property.
They gave me more updates than my solicitors, which I was grateful for.
The whole team where fantastic. Communication was good and both visits to the property were professional and excellent. Thank you
Absolutely can't fault this agency ,so helpful and understanding,especially Elaine Crosby from the Marton agency,kept me going through a stressful time,making phone calls and keeping us up to date with everything, thank you so much 😊
Elaine and team went up and beyond selling our property. It was a long, hard journey but with extreme patience, calmness and dedication we got there in the end. Great agents who can support the seller and buyer throughout the process and help resolve any issues. Highly recommend
Extremely happy with the service provided from Smith and Friends. Was rather nervous over my first house rent and all that was required but the whole team was super supportive and gave the best advice no matter how silly the question. Special mention to Laura K who kept me updated the whole way through the process whilst being friendly and amazing
Went through the Hartlepool branch and the whole experience was made easy for us. Great communication from everyone, especially Laura who helped us the whole way.
Friendly, helpful team who kept me well informed throughout the sale of my property.
Excellent service, good communication, really responsive and efficient. Friendly and helpful staff.
Eliane was great with us, very patient with 74 year old folk.
They kept me informed all the time. Even when the buyers were delaying things.
Everything went to plan.
Brilliant estate agent. Handled the purchasing of my new home really well. Kept me informed and updated and the ladies in the office were really pleasant. Thank you.
Smith & Friends Estate Agents is a property service provider located in the Tees Valley region of the UK, specializing in residential real estate. The company offers a range of services, including property sales, rentals, and property management. They cater to a diverse clientele, including first-time home buyers, investors, and individuals seeking to rent in areas such as Darlington, Hartlepool, and Middlesbrough. With a focus on various property types, including houses, flats, apartments, bungalows, and land, Smith & Friends Estate Agents aims to meet the needs of its customers by providing comprehensive listings and tailored real estate solutions. The company’s website, smith-and-friends.co.uk, features an easy-to-navigate search function that allows potential buyers and renters to filter properties by price, type, and other criteria, enhancing the overall user experience.
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