The all in one AI powered platform for agencies and businesses CRM, AI chatbots, phone system, email marketing, automations, and OpenClaw AI engine
Smith receives overwhelmingly positive feedback from users, who appreciate its ability to consolidate multiple software tools into one comprehensive platform. Customers frequently highlight the impressive AI integration and the depth of features, which have allowed them to replace costly subscriptions like HubSpot and Mailchimp, saving significant monthly fees.
The customer support is described as world-class, with many praising the smooth onboarding process and proactive assistance during migration. Reviewers also commend the platform's automation capabilities, which streamline complex workflows effectively. While some users note that certain features are still maturing and may not suit every business type, the overall sentiment remains highly favorable. Smith stands out as a robust solution for agencies and businesses looking to enhance their operational efficiency.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
CrowdTrust Low volume · weighted down | 5.0 | 1 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people.
Not enough history for a trend yet: 1 review in 1 month. The chart appears once reviews span two months.
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · CRM Software.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 5.0 out of 5 (good) | 50 out of 100 | — | 1 |
| 4.9 out of 5 (good) | 100 out of 100 | — | 367 | |
| 2.2 out of 5 (poor) | 100 out of 100 | +8% | 224 | |
| 4.2 out of 5 (good) | 100 out of 100 | −67% | 199 | |
| 3.6 out of 5 (good) | 100 out of 100 | −9% | 191 |
Bottom line: smith is #1 of 5 on overall rating in this group.
581 reviews of smith. Filter by what matters to you.
The customer success team at Smith is phenomenal. They don't just help you set things up — they proactively suggest optimizations based on your usage data. Last month they helped us redesign our lead funnel and conversions jumped 22%.
The ROI on Smith is undeniable. We invested in the annual plan and recouped the cost in the first month through improved efficiency and canceled subscriptions. By month three, we were net positive by over $4,000. It's genuinely one of the best investments we've made.
The phone system is criminally underrated. Crystal clear calls, automatic recording, AI transcription, and it ties directly into the CRM so every call is logged with context. My sales team went from manually logging calls to having everything automated. They can focus on selling instead of admin work.
I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.
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I'm a marketing consultant who works with small businesses. I've started recommending Smith to every single client. It gives them enterprise-level capabilities at a fraction of the cost. Several have already told me it's the best investment they've made in their business.
We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.
I've been in SaaS for 15 years and Smith is genuinely the most impressive platform I've encountered. The breadth of features would be impressive on its own, but the depth and quality of each individual feature is what really sets it apart. This team clearly cares about excellence.
The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.
I run a digital marketing agency with 47 clients. Before Smith, we were drowning in different platforms for each function. Now everything — CRM, email campaigns, AI chatbots, phone calls, automations — lives under one roof. Our client response time went from hours to minutes. Our churn rate dropped by 60%.
Smith is the only platform that genuinely understands the needs of agency owners. The client management, the automations, the white-labeling, the reporting — every feature feels like it was designed by someone who has actually run an agency.
Four stars because while Smith is excellent in most areas, the email template builder — while good — doesn't quite match the flexibility of dedicated email tools like Mailchimp. That said, the AI content suggestions and send-time optimization more than compensate. It's a very strong platform overall.
Smith's onboarding was the smoothest I've experienced with any business software. Clear walkthrough, helpful tooltips, and their support team proactively reached out to make sure we were set up correctly. Within 3 days, we had our entire operation migrated and running smoothly.
We've been on Smith for about 3 months. The CRM and email marketing are top-notch, genuinely better than the dedicated tools we were using before. The chatbot AI is really smart. My one complaint is that some of the more advanced reporting features feel a bit limited compared to dedicated analytics tools. But for the price, it's incredible value.
Impressed by how much functionality Smith packs into one platform. It genuinely replaces 5-6 separate subscriptions. The AI engine is smarter than expected and the support team is helpful. Giving 4 stars because some features that are in beta could use more refinement before release.
As someone who manages 200+ client accounts, Smith's multi-account management is a godsend. I can switch between client workspaces instantly, each with their own automations, chatbots, and pipelines. No other platform handles agency operations this elegantly.
We integrated Smith across our 12-person team in a single afternoon. The learning curve is practically nonexistent because the UI is so intuitive. Within the first week, we had automated our entire onboarding sequence, set up AI-powered chat support, and migrated all our contacts. Zero data loss, zero downtime.
I can't overstate how much the AI automations have changed our workflow. We set up a lead qualification system that scores prospects, routes them to the right team member, and triggers personalized outreach — all automatically. Our sales cycle shortened by 35%.
We run a home services company with 35 technicians in the field. Smith's automation handles scheduling, reminders, follow-ups, and review requests. Our Google review count went from 47 to 312 in 4 months. Smith literally grows our business while we sleep.
The reporting and analytics dashboard gives me real-time visibility into every aspect of my business. Pipeline value, email performance, chatbot conversations, call metrics — all in one place. I used to spend hours compiling reports from different tools. Now I just open Smith.
The value proposition is absurd. For the price of one premium CRM subscription, you get CRM + email marketing + chatbots + phone system + automations + AI engine. It's like getting a Swiss Army knife when everyone else is selling individual tools.
The all in one AI powered platform for agencies and businesses CRM, AI chatbots, phone system, email marketing, automations, and OpenClaw AI engine
