Great service
Great service, quality vehicle, easy processes.

Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
Snap Rentals receives overwhelmingly positive feedback from customers, who frequently highlight the great service and friendly staff. Reviewers appreciate the easy booking process and timely shuttle service to and from the airport, making the overall experience smooth and convenient.
Many mention the quality and cleanliness of the vehicles, with several noting that the cars are economical on fuel. However, a small number of reviews express concerns about being charged unexpectedly, indicating that transparency in fees could be improved. Despite these minor complaints, the majority of customers feel that Snap Rentals provides an excellent car rental experience, with many stating they would highly recommend the service. Overall, the sentiment is very positive, reflecting a strong reputation in the travel and tourism sector.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.7 | 997 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 48 |
| Jun 25 | 4.8 | 546 |
| Jul 25 | 4.7 | 403 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Great service, quality vehicle, easy processes”
“Firstly i i booked a 2024 Mitsubishi outlander with promo code 15% discount, but when they withdrawn the money one d...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Car Rentals.
| Company | Overall | Legit | Service | Value | Booking | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | — | 997 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 1,000 | |
| 3.4 out of 5 (fair) | 100 out of 100 | 3.6 out of 5 (good) | 2.4 out of 5 (poor) | 2.4 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.6 out of 5 (good) | 67 out of 100 | 4.8 out of 5 (good) | 4.8 out of 5 (good) | 3.8 out of 5 (good) | — | 998 |
Bottom line: Snap Rentals is #2 of 5 on overall rating in this group.
997 reviews of Snap Rentals. Filter by what matters to you.
Over a year ago
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
Over a year ago
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
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BEST EXPERIENCE This was our first time booking with them & the process was so simple & they delivered with amazing service. the car was perfect for us & beautiful on gas expenses. Would definitely recommend!!
Car was great, service was great and accomodating, even had a few extra questions and they answered and helped get transparently
Shuttle arrived from the airport in a reasonable time. The car was clean and what I had booked. The check in process was easy enough.
Great service. Timely pickup and drop off to airport. Easy check in and check out. Car was good
We hired a car for 4 days in Frankton and it was made easy with the helpful staff. Cars were clean and easy to collect with a shuttle service to and from th airport.
The staff is always really helpful. Every time we have used their services, everything has been smooth and easy
Probably the best car rental experience I've had yet. Super cruisy from start to finish, lovely staff, and the shuttle service was smooth as butter.
Highly recommend!!! Swift and easy booking system, clear and thorough communication from the team on pick up and drop off of vehicle. Affordable, great service, car was clean & worked well. Couldn’t ask for better :)
Service was superb especially the lady with the ponytail who was most helpful explaining the insurance conundrum
Really easy and convenient. Needed the car to drive around Auckland for a few days. Really nice vehicles, fast and efficient service.
Booking was such an easy process, customer service was great. Being on a restricted licence it’s usually hard to find car rentals that accept that licence but they were so accommodating. I will definitely go with them again for my next trip.
Vehicle was clean, pick up and drop off was easy. Will use Snap again on our next trip.
Great team Great rental fees Close to airport with shuttle service Absolute gold snap rental
Easy pickup and return, good vehicle and friendly staff. Pickup to/from airport is regular - you only wait a few mins. Would recommend.
Car hire company very efficient, explained everything very well and car was great quality for the price. Thank you for the hire, we will be back again in the future for sure
Snap Rentals is a car rental company based in New Zealand, providing a diverse range of rental vehicles tailored to meet the needs of travelers and locals alike. The company offers a user-friendly platform for customers to book vehicles easily, featuring 100% refundable bookings and complimentary airport shuttle services. With a commitment to customer satisfaction, Snap Rentals has garnered a reputation for reliability, evidenced by numerous positive reviews. The target market for Snap Rentals includes both tourists visiting New Zealand and residents in need of temporary transportation solutions. By emphasizing simplicity and convenience in the rental process, Snap Rentals aims to enhance the overall car rental experience for all customers. Their extensive fleet caters to various preferences and budgets, making them a suitable option for a wide range of users seeking car rental services across New Zealand.
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