Statue City Cruises is the authorized provider of tickets and tour experiences to the Statue of Liberty National Monument and Ellis Island. The company offers a range of ticket options, including the Crown Reserve Ticket, which grants access to the crown and pedestal of the statue, as well as round-trip ferry service and audio tours of the museum and grounds. With departure locations in both New York and New Jersey, Statue City Cruises caters to tourists and visitors seeking an enriching experience of two iconic American landmarks. The company prioritizes customer convenience by providing easy access via public transportation and ample parking at their New Jersey location. Statue City Cruises aims to deliver a memorable experience for individuals, families, and groups interested in exploring the historical significance and beauty of the Statue of Liberty and Ellis Island. By offering an official and trusted service, the company helps customers avoid the risks associated with purchasing tickets from unauthorized street vendors.
Statue Cruises receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and organization. Reviewers report being stranded for hours in extreme weather conditions, with inadequate staffing leading to chaotic boarding processes.
The lack of effective customer service is a recurring theme, as multiple individuals struggle to obtain refunds for double charges and receive no response to their inquiries. While one reviewer notes the experience of visiting the Statue of Liberty itself as amazing, this is overshadowed by the overall dissatisfaction with the company's operations. The negative sentiment is further amplified by complaints about the staff's attitude and the disorganized ticketing process. Overall, the majority of reviews reflect a deeply disappointing experience with Statue Cruises.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.3 | 6 | 100% | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 1.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 6 most recent reviews.
“I've been trying for weeks to get a refund on my tickets, absolutely no response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | 1.3 out of 5 (poor) | 67 out of 100 | — | 6 |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,069 |
Bottom line: Statue Cruises is #5 of 5 on overall rating in this group.
6 reviews of Statue Cruises. Filter by what matters to you.
Staff awful just pile 1000s people on to one boat . But when you get to the Statue of Liberty it was amazing. We got the crown tickets which is well worth it as you get to go up to the top of the statue and views are amazing. Rangers at statue of liberty so friendly and treat each visitor so well. Just shame let down a bit buy horrible cruise ship experience to get there and back.
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Statue City Cruises is the authorized provider of tickets and tour experiences to the Statue of Liberty National Monument and Ellis Island. The company offers a range of ticket options, including the Crown Reserve Ticket, which grants access to the crown and pedestal of the statue, as well as round-trip ferry service and audio tours of the museum and grounds. With departure locations in both New York and New Jersey, Statue City Cruises caters to tourists and visitors seeking an enriching experience of two iconic American landmarks. The company prioritizes customer convenience by providing easy access via public transportation and ample parking at their New Jersey location. Statue City Cruises aims to deliver a memorable experience for individuals, families, and groups interested in exploring the historical significance and beauty of the Statue of Liberty and Ellis Island. By offering an official and trusted service, the company helps customers avoid the risks associated with purchasing tickets from unauthorized street vendors.
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